Opinions on my auction description (buyer demanding a refund)

ShootyBabitt · January 19, 2011 5:55AM

The buyer opened a case against me and is demanding a refund. I feel like I described the set accurately and provided enough pictures. With the new eBay rules, am I just screwed?

Link to auction

Is it even worth fighting? I need to stick to selling graded cards.

BTW, the buyer is currently selling cards from this set (not my set, necessarily, but who knows?). How do I have any reassurance that he hasn't switched any of my cards out?

bking · January 19, 2011 5:59AM

BAsed on the large Ruth & Gehrig scans, I'd say ExMt is a bit high, but you did cover that chipping in your description quite well. Given the scans, and assuming no untold issues, I'd say you described it well.

OckhamsRazor · January 19, 2011 6:03AM

homeruncards2008 BBL. Done.

ShootyBabitt · January 19, 2011 6:08AM

<< BAsed on the large Ruth & Gehrig scans, I'd say ExMt is a bit high, but you did cover that chipping in your description quite well. Given the scans, and assuming no untold issues, I'd say you described it well. >>

I figured EX-NM covered the range from 5-7, which I believe covers the set on average. As you mentioned, I said to look at the scans and that the Ruth and Gehrig show the overall condition of the set pretty well.

hhmag70 · January 19, 2011 6:08AM

No matter how accurate you are, under the new rules you are pretty much gonna end up refunding either way. Best to just make it as smooth as possible and block the guy from future transactions.

stown · January 19, 2011 6:09AM

You say some chipping but based on the scans, most have chipping. If so, you over graded them and buyer can claim not as described.

ShootyBabitt · January 19, 2011 6:09AM

Here's another question - is return shipping/insurance/signature confirmation on the buyer or me?

bking · January 19, 2011 6:12AM

<< 

<< BAsed on the large Ruth & Gehrig scans, I'd say ExMt is a bit high, but you did cover that chipping in your description quite well. Given the scans, and assuming no untold issues, I'd say you described it well. >>

I figured EX-NM covered the range from 5-7, which I believe covers the set on average. As you mentioned, I said to look at the scans and that the Ruth and Gehrig show the overall condition of the set pretty well. >>

My bad, that's where I miss out on sellerspeak sometimes. I read that as Ex-Mt, meaning 6. With that adjustment, I think you did fine.

ShootyBabitt · January 19, 2011 6:14AM

I just requested that the buyer return the item for a full refund.

storm888 · January 19, 2011 6:21AM

<< Here's another question - is return shipping/insurance/signature confirmation on the buyer or me? >>

//////////////////////////

PayPal will make the buyer pay the return shipping costs.

If you find a bunch of switched cards, you can complain
to PP, but your chances of success are way less than 50%.

Selling raw cards to the big-pool of folks on EBAY is always
a bit risky.

Sean1125 · January 19, 2011 6:31AM

Selling anything on ebay is always risky. I sold about 70 cards ever on ebay. Luckily I only had one issue but the person didn't even contact me just noted it in a neutral (Super duper thick new card had super slight damage under a microscope I guess)... Personally I haven't sold anything on ebay since I discovered the multiple different forums... You avoid fees, bs, and typically do pretty well for yourself.

GB5HOF · January 19, 2011 6:37AM

homeruncards2008....

That's enough said right there. AKA Just Collect. Some of the biggest clowns I've run across in the hobby. I started my boycott of them a long, long time ago.

By the way...your auction was well within the bounds. Especially with the amount of scans you provided. My guess is they never contacted you during the auction period with questions or even asked for additional scans. They're a total joke.

WinPitcher · January 19, 2011 6:38AM

I only sell raw that basically nets 5 to 10.00 Anything of any value is sold graded.

Sorry this happened to you. Make sure the buyer crosses every T and dots every I

for his refund.

I thought your description was fine.

Steve

msassin · January 19, 2011 6:42AM

With those large pictures the description seems accurate to me.
Hopefully the 2nd highest bidder is interested.

bking · January 19, 2011 6:44AM

<< The buyer opened a case against me and is demanding a refund. I feel like I described the set accurately and provided enough pictures. With the new eBay rules, am I just screwed?

Link to auction

Is it even worth fighting? I need to stick to selling graded cards.

BTW, the buyer is currently selling cards from this set (not my set, necessarily, but who knows?). How do I have any reassurance that he hasn't switched any of my cards out? >>

Re-reading this.... he opened a case instead of contacting you first? What a d!ck move......

diamondman · January 19, 2011 6:47AM

the one thing. the way I read it is it is a complete set in the original box. but isn't a complete set 82 cards? or 91 cards if you count the variations. correct me if I am wrong. or am I missing something and a complete set is 63 cards. this is the only thing I could see wrong with your listing. Nice cards good scans, and the buyer is either having buyers remorse or possibly switching cards or thought he was getting more than 64 cards and didn't read the full description.

not that it really matters as with ebay the buyer can get a refund for just about any reason they want to make up. jmho

SDavid · January 19, 2011 7:46AM

Hard to tell much from those pictures. The description says EX-NM, but I can't tell from those scans if any of those cards are NM. Might be, might not be. The two cards in the upclose shots clearly aren't. The rest may contain some NM cards, but IF they don't then the buyer should rightfully ask for a refund. When a grade range is given, at least a significant percentage of the cards should grade at the highest grade given. If the cards topped out at ex-mt, then you didn't describe them accurately. If there's a smattering of NM cards throughout the lot, then the buyer is just being a jerk.

It's all academic of course since the buyer has the final say in everything anyway.

hammered · January 19, 2011 7:47AM

I'm glad you offered a refund, because you have no other choice.

I don't think you have recourse when it comes to accusations of card switching, as the buyer can just say the cards you sent were not the cards pictured in the listing.

homeruncards2008 blocked

ShootyBabitt · January 19, 2011 8:15AM

It looks like my biggest mistake was assigning a grade at all. I should have just stuck with my description and pictures.

To hit a couple of other comments:

<< the one thing. the way I read it is it is a complete set in the original box. but isn't a complete set 82 cards? >>

From my research on this set, additional cards were added each year. This set appears to be a complete, original set before they started adding cards. This set was purchased by my friend's father at the Hall of Fame gift shop back in the early 50s. The only mystery is the double Frisch cards.

<< Re-reading this.... he opened a case instead of contacting you first? >>

This is what angered me most. The first I knew of any complaint was when he opened a case. Reasons given were "not as described", "You have not responded to the buyer",
"You aren't working with the buyer to solve the problem", "product damaged". I can understand the "not as described", but all of the other accusations angered me since they were absolutely not true. I then sent him four messages in 48 hours before he responded again. He responded that he wants a full refund. I was angry about the accusations and wanted to escalate the case but figured I would lose no matter what.

Lesson learned. I sent an email to #2 to see if he is interested. The bonus is he is local and I will let him see the set before making a decision. This, of course, if I get the set back as is.

I am going to follow the lead of others on here and film the opening of the package in front of a postal inspector.

Opinions on my auction description (buyer demanding a refund)

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