OT: Paypal file SNAD or Chargeback which is better?
brendanb438
Posts: 1,595 ✭✭✭
Well I bought some merchandise off a website using Paypal with a credit card behind the payment and the purchase was for $249.50 total. The merchandise is clearly counterfeit and Paypal is telling me I have to ship this back and that I am out of the return shipping costs which is going to be about $46.
My question is should I just do a chargeback with my credit card company, if I do this will Paypal try to give me issues? Never had to do a chargeback involving counterfeit stuff so will the CC company demand I ship the fake merch back also? I am pretty pissed I will be out $46 to send back counterfeit merchandise which was represented as real via a website.
My question is should I just do a chargeback with my credit card company, if I do this will Paypal try to give me issues? Never had to do a chargeback involving counterfeit stuff so will the CC company demand I ship the fake merch back also? I am pretty pissed I will be out $46 to send back counterfeit merchandise which was represented as real via a website.
0
Comments
Once you open a CC chargeback, PayPal will not support you in any way, so if you then lose the chargeback, you're screwed.
How long ago was the actual charge? You have 60 days to file a chargeback from the transaction date (not the posting date). You can likely go the PayPal route first, and if that doesn't get results, then around day 55 or 56 notify the CC issuer that you plan to file a chargeback and that you want a note put on your account. Then send a paper letter to open a formal written dispute.
The CC issuer may or may not require that you return the merchandise. My guess is most would. What's so heavy that it's going to cost $46 in return shipping?
The merchandise was only paid for on Dec. 26th so I am well within the timeframes for doing a chargeback.
I have to send the stuff back to China via a method that shows the package has been delivered. Never would have thought it would cost so much but there are not a lot of options that show a package has been delivered to China I am finding out. Hence why I no longer sell on eBay to overseas customers.
I just went off on a customer service rep via email of the website and they know they are walking a fine line selling their merchandise it sounds like from their response begging me to cancel the dispute and send the junk back for a refund. I am waiting to see if they just outright issue me a refund because it sounds like they don't want me pushing the issue at all since they probably get a lot of payments via Paypal.
*Edit
Pm sent
Although from the looks of it if they do issue the refund it is easier, and you can ship for a ton less. For Germany it was basically sameday/overnight (for proof of delivery) or some other stupidly expensive service.
Capital One isn't known for being a great credit card issuer.
You can always send the merchandise back using the cheapest shipping method, then if PayPal asks for proof, you can send an empty box with international tracking. That might be cheaper overall.
Shipping a letter with international tracking to europe is still around 30-40$
Raw: Tony Gonzalez (low #'d cards, and especially 1/1's) and Steve Young.
Working on the following: 1970 Baseball PSA, 1970-1976 Raw, World Series Subsets PSA, 1969 Expansion Teams PSA, Fleer World Series Sets, Texas Rangers Topps Run 1972-1989
----------------------
Successful deals to date: thedudeabides,gameusedhoop,golfcollector,tigerdean,treetop,bkritz, CapeMOGuy,WeekendHacker,jeff8877,backbidder,Salinas,milbroco,bbuckner22,VitoCo1972,ddfamf,gemint,K,fatty macs,waltersobchak,dboneesq
If a deal like this was way cheaper than you can get it for anywhere else, then you really have to consider that something shaky is going on. If it's jerseys you just wear some people don't care and don't mind buying counterfeits cheap. If it's something electronic that will blow up then maybe you buy it from a reliable source at a normal price.
If I had known they were out of China I wouldn't have even jokingly bought the stuff.
Those $20 jerseys out of China aren't too hateful, but this is something different.
<< <i>I bought it from a company that wasn't claiming to be out of China at all. Well they are and that is the address that Paypal says I have to ship back to in order to get a refund.
If I had known they were out of China I wouldn't have even jokingly bought the stuff.
Those $20 jerseys out of China aren't too hateful, but this is something different. >>
Really sorry about that - hope it works out.
Working on the following: 1970 Baseball PSA, 1970-1976 Raw, World Series Subsets PSA, 1969 Expansion Teams PSA, Fleer World Series Sets, Texas Rangers Topps Run 1972-1989
----------------------
Successful deals to date: thedudeabides,gameusedhoop,golfcollector,tigerdean,treetop,bkritz, CapeMOGuy,WeekendHacker,jeff8877,backbidder,Salinas,milbroco,bbuckner22,VitoCo1972,ddfamf,gemint,K,fatty macs,waltersobchak,dboneesq
<< <i>Nevermind. Spoke with a Paypal Dispute agent, I don't have to send anything back. Just need to get some sort of letter from a 3rd party person verifying these items are fake and fax it to them. That won't be hard at all. >>
Does that mean you have to send the item to the 3rd party grader?
No according to Paypal I need to go to like a Foot Locker or some local store and ask if a manager will simply confirm on paper they are fake. Then I can fax the information to a Dispute Specialist.
This seems pretty silly and I am going to feel pretty dumb asking someone at a local store to do this. They wanted it on official store letterhead too which is crazy. I will see what I can get to send them.
They still use child slave labor?