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Ebay issue: buyer requests shipment to alt address...

A buyer emailed me after paying for their item, telling me that his address with Paypal/Ebay was wrong, and asked me to send the item to a different address. The two addresses are 88 miles apart. I asked the buyer to change their address with Paypal/Ebay first.

Is this all that needs to be done, or do I need to refund their payment and have them re-pay after making the address corrections?
My Giants collection want list

WTB: 2001 Leaf Rookies & Stars Longevity: Ryan Jensen #/25

Comments

  • If the address you're sending to is not the address in the "seller protection" box, then you are not protected; however I think typically if it is in the same zip code paypal can not really tell.
  • digicatdigicat Posts: 8,551 ✭✭


    << <i>If the address you're sending to is not the address in the "seller protection" box, then you are not protected >>



    That's why I told them to make the correction on their end. However, I don't know if that will change the "protected" address that shows up when I click on the link to print a shipping label.
    My Giants collection want list

    WTB: 2001 Leaf Rookies & Stars Longevity: Ryan Jensen #/25
  • Cancel their payment, and ask them to update their address and resend payment.

    I've done this before, always send to the PP address.

    Or take a risk of loosing the card and your money.

    Dave
  • bman90278bman90278 Posts: 3,453 ✭✭✭


    << <i>Cancel their payment, and ask them to update their address and resend payment.

    I've done this before, always send to the PP address.

    Or take a risk of loosing the card and your money.

    Dave >>



    That is what I've had to do in the past and that is what PayPal told me when I had called them on the phone.

    Do not take any chances and tell the buyer its his responsibility to make the correction.

    brian
  • often time i ship to alternate addresses as the item is either a gift or a purchase for a family member.
  • digicatdigicat Posts: 8,551 ✭✭
    I refunded the payment and asked that they re-pay after making the appropriate changes.

    My Giants collection want list

    WTB: 2001 Leaf Rookies & Stars Longevity: Ryan Jensen #/25


  • << <i>I refunded the payment and asked that they re-pay after making the appropriate changes. >>



    Did Paypal hit you for a fee to do the refund?


  • << <i>

    << <i>I refunded the payment and asked that they re-pay after making the appropriate changes. >>



    Did Paypal hit you for a fee to do the refund? >>



    PP will keep their $.30 transaction fee...no refund fees.
    Collecting PSA graded Steve Young, Marcus Allen, Bret Saberhagen and 1980s Topps Cards.
    Raw: Tony Gonzalez (low #'d cards, and especially 1/1's) and Steve Young.
  • digicatdigicat Posts: 8,551 ✭✭


    << <i>Did Paypal hit you for a fee to do the refund? >> PP will keep their $.30 transaction fee...no refund fees. >>



    Correct.
    My Giants collection want list

    WTB: 2001 Leaf Rookies & Stars Longevity: Ryan Jensen #/25
  • digicatdigicat Posts: 8,551 ✭✭
    Hmm. After about a week, the buyer has re-paid by using the "gift" option via paypal (not paying via the Ebay invoice I sent).

    So, is there any risk in shipping to them now?
    My Giants collection want list

    WTB: 2001 Leaf Rookies & Stars Longevity: Ryan Jensen #/25
  • storm888storm888 Posts: 11,701 ✭✭✭


    << <i>Hmm. After about a week, the buyer has re-paid by using the "gift" option via paypal (not paying via the Ebay invoice I sent).

    So, is there any risk in shipping to them now? >>




    ///////////////////////////////////////////////////

    Payments for the following are not eligible for reimbursement under PayPal Purchase Protection:

    Intangible items, including Digital Goods
    Services
    Real estate, including residential property
    Businesses
    Vehicles, including motor vehicles, motorcycles, caravans, aircraft and boats
    Custom made items
    Travel tickets, including airline flight tickets
    Items prohibited by the PayPal Acceptable Use Policy
    Items which you collect in person, or arrange to be collected on your behalf
    Items that violate eBay’s Prohibited or Restricted Items Policy
    Industrial machinery used in manufacturing
    Items equivalent to cash, including prepaid or gift cards
    PayPal Direct Payments
    Virtual Terminal Payments
    Personal Payments

    Send-Gift Payments

    (The exception is an unauthorized-use claim. If the card used is stolen or
    used w/o permission, a claim can be made.)








    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • WinPitcherWinPitcher Posts: 27,726 ✭✭✭
    Is that a yes or a no Storm?

    lol

    Steve
    Good for you.
  • storm888storm888 Posts: 11,701 ✭✭✭


    << <i>Is that a yes or a no Storm?

    lol

    Steve >>



    ///////////////////////////

    oooops.


    YES, there is NO risk in taking the gift and sending
    the item wherever.


    If PP gripes about "too many" gift payments being
    processed, it can be a a little problem, tho. They
    give at least one "warning" on the issue.


    ..................

    The PP Virtual Terminal account is another alt.

    It's $30 a month, plus as high as 3.4%; do more vol, pay a lower fee.

    It is unclear, to me, why it is not included in the "protection" nonsense.


    COSTCO is the same price - or a little cheaper with "reward points" -
    but the PP VT is easier to get.





    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
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