Ebay issue: buyer requests shipment to alt address...
digicat
Posts: 8,551 ✭✭
A buyer emailed me after paying for their item, telling me that his address with Paypal/Ebay was wrong, and asked me to send the item to a different address. The two addresses are 88 miles apart. I asked the buyer to change their address with Paypal/Ebay first.
Is this all that needs to be done, or do I need to refund their payment and have them re-pay after making the address corrections?
Is this all that needs to be done, or do I need to refund their payment and have them re-pay after making the address corrections?
0
Comments
<< <i>If the address you're sending to is not the address in the "seller protection" box, then you are not protected >>
That's why I told them to make the correction on their end. However, I don't know if that will change the "protected" address that shows up when I click on the link to print a shipping label.
WTB: 2001 Leaf Rookies & Stars Longevity: Ryan Jensen #/25
I've done this before, always send to the PP address.
Or take a risk of loosing the card and your money.
Dave
<< <i>Cancel their payment, and ask them to update their address and resend payment.
I've done this before, always send to the PP address.
Or take a risk of loosing the card and your money.
Dave >>
That is what I've had to do in the past and that is what PayPal told me when I had called them on the phone.
Do not take any chances and tell the buyer its his responsibility to make the correction.
brian
WTB: 2001 Leaf Rookies & Stars Longevity: Ryan Jensen #/25
<< <i>I refunded the payment and asked that they re-pay after making the appropriate changes. >>
Did Paypal hit you for a fee to do the refund?
<< <i>
<< <i>I refunded the payment and asked that they re-pay after making the appropriate changes. >>
Did Paypal hit you for a fee to do the refund? >>
PP will keep their $.30 transaction fee...no refund fees.
Raw: Tony Gonzalez (low #'d cards, and especially 1/1's) and Steve Young.
<< <i>Did Paypal hit you for a fee to do the refund? >> PP will keep their $.30 transaction fee...no refund fees. >>
Correct.
WTB: 2001 Leaf Rookies & Stars Longevity: Ryan Jensen #/25
So, is there any risk in shipping to them now?
WTB: 2001 Leaf Rookies & Stars Longevity: Ryan Jensen #/25
<< <i>Hmm. After about a week, the buyer has re-paid by using the "gift" option via paypal (not paying via the Ebay invoice I sent).
So, is there any risk in shipping to them now? >>
///////////////////////////////////////////////////
Payments for the following are not eligible for reimbursement under PayPal Purchase Protection:
Intangible items, including Digital Goods
Services
Real estate, including residential property
Businesses
Vehicles, including motor vehicles, motorcycles, caravans, aircraft and boats
Custom made items
Travel tickets, including airline flight tickets
Items prohibited by the PayPal Acceptable Use Policy
Items which you collect in person, or arrange to be collected on your behalf
Items that violate eBay’s Prohibited or Restricted Items Policy
Industrial machinery used in manufacturing
Items equivalent to cash, including prepaid or gift cards
PayPal Direct Payments
Virtual Terminal Payments
Personal Payments
Send-Gift Payments
(The exception is an unauthorized-use claim. If the card used is stolen or
used w/o permission, a claim can be made.)
lol
Steve
<< <i>Is that a yes or a no Storm?
lol
Steve >>
///////////////////////////
oooops.
YES, there is NO risk in taking the gift and sending
the item wherever.
If PP gripes about "too many" gift payments being
processed, it can be a a little problem, tho. They
give at least one "warning" on the issue.
..................
The PP Virtual Terminal account is another alt.
It's $30 a month, plus as high as 3.4%; do more vol, pay a lower fee.
It is unclear, to me, why it is not included in the "protection" nonsense.
COSTCO is the same price - or a little cheaper with "reward points" -
but the PP VT is easier to get.