ARGGHH! I received my first neg in 10 years on Ebay.
54topps
Posts: 1,145 ✭✭✭
So I sell raw card on Ebay. I called in NM+ condition. I put a nice scan of the card on the listing. Below is the buyers remarks.
Tool-I received the Clarke card today and its no where near the condition noted in the listing. The card is miscut, its not square. You don't notice it from the front but its clear on the back. You misrepresented the card condition.
my response-Im sorry to hear you are not satisfied with the card. Grading is very subjective and I graded the card as I saw it. Please send the card back and I will issue you a refund plus shipping costs.
Tool-The only other time a had an issue like this I sent the card back. I paid $14 for shipping to and then back for a $17 paypal credit which was the original item price. So I spent $14 for nothing. Paypal is very clear that they don't credit shipping so I don't trust the system. I will however warn other ebayers about your less than honest item descriptions so that they don't make the same mistake.
Next day I get a negative. This is over a $11.75 card. Over 9,000 transactions and I get my first Neg. I new it would happen some day. You will eventually come across a person like this now and again. BTW his username is bo999. Look at the feedback he has left for others. Be sure to put him on your block list.
Do I have any recourse here? Please advise.
Tanks!
Tool-I received the Clarke card today and its no where near the condition noted in the listing. The card is miscut, its not square. You don't notice it from the front but its clear on the back. You misrepresented the card condition.
my response-Im sorry to hear you are not satisfied with the card. Grading is very subjective and I graded the card as I saw it. Please send the card back and I will issue you a refund plus shipping costs.
Tool-The only other time a had an issue like this I sent the card back. I paid $14 for shipping to and then back for a $17 paypal credit which was the original item price. So I spent $14 for nothing. Paypal is very clear that they don't credit shipping so I don't trust the system. I will however warn other ebayers about your less than honest item descriptions so that they don't make the same mistake.
Next day I get a negative. This is over a $11.75 card. Over 9,000 transactions and I get my first Neg. I new it would happen some day. You will eventually come across a person like this now and again. BTW his username is bo999. Look at the feedback he has left for others. Be sure to put him on your block list.
Do I have any recourse here? Please advise.
Tanks!
0
Comments
Kiss me twice.....let's party.
https://www.psacard.com/psasetregistry/pdub1819/othersets/6204
edit to add: What a rotton jerk that guy is???
Feedback left for others
However, I see that you offered reimbursement of shipping costs, so I guess he really did not understand.
Let me get the story straight: He paid $11.75 for the card. How much in shipping, or was the shipping included? Did you mean to reimburse him for the $11.75 only or the shipping to him and the shipping from him back to you as well? This is what bothers him about exercising his right for a refund.
You can try communicating to him the exact amount you want to credit him and see if he will reconsider his negative. He can take the negative away. The seller has to send some kind of link to the customer after the refund and the buyer then can redo the feedback.
It happened to me one time when an item I bought was not as described. I got no response for my email, so I saw no choice but to neg him. Afterwards, he emails me and is profusely sorry for not responding. He offered me a simple compromise which was OK with me and I kept my word of reversing the negative once he made good on the transaction.
As much as you are angry at him, and you do have that right, be polite as possible in your follow up email. Tell him again that grades are subjective and you tried to be as accurate as possible, but are willing to correct when a customer is not happy. Offer to cover all his shipping expenses (I know it sucks, but it really is not worth keeping the neg). After telling him all this, ask him if this is fair as to a remedy. You can then add a statement that you will take care of him and all you want is for him to reconsider the negative because you worked with him to make the transaction right.
Good Luck and sorry this happened to you. I know you were not purposely overgrading a card, but he obviously was not happy. I doubt this was a former disgruntled customer coming back to haunt you, but that remains an outside possibility. It does not appear that you are an unreasonable seller at all.
BST: Tennessebanker, Downtown1974, LarkinCollector, nendee
By the way, I do not believe you are allowed to note that you "accept mail in payments" on Ebay. I used to put Paypal, checks and money orders accepted, and I had auctions removed for that.
<< <i>Sorry for your negative. Sometimes they just happen. I rarely block anyone, I am blocking this bidder.
By the way, I do not believe you are allowed to note that you "accept mail in payments" on Ebay. I used to put Paypal, checks and money orders accepted, and I had auctions removed for that. >>
I noticed that too
I also treasure my customer service, I still cringe over the only guy that left me negative feedback since I joined ebay on June 4, 1999.
Douche.org
That being said, I find myself in a similar dilemma to what he perceives his to be - when I buy raw and it's overgraded significantly, you do find yourself wondering what good a refund does when you have to pay the return postage. Clearly he either didn't read the seller's refund offer correctly or else just IS a douche, but it is a catch-22 for the buyer sometimes too. FWIW, I subtract a grade from any raw I consider buying since it is subjective, but some sellers just don't know how to grade fairly or correctly.
Again, not defending this tool; just making a general statement about the issue.
Working on the following: 1970 Baseball PSA, 1970-1976 Raw, World Series Subsets PSA, 1969 Expansion Teams PSA, Fleer World Series Sets, Texas Rangers Topps Run 1972-1989
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<< <i> Clearly he either didn't read the seller's refund offer correctly or else just IS a douche, >>
A quik look at his feedback left for others shows that he's clearly a douche.
Lou Gehrig Master Set
Non-Registry Collection
Game Used Cards Collection
<< <i>You do have some recourse if you want to go the extra mile. Buyers can retract negative feedback. Offer to refund him the $11.75, and tell him that he doesn't have to return the card if he agrees to remove the negative feedback. (The seller would need to make the request.) I would say something like, you are sorry about the misrepresentation of the card, you sell so many cards, you must've missed this one. You would offer full refund, and the buyer does not need to return the card. However, then the buyer would agree to change the negative feedback to positive. (You could also offer to have the buyer send the card back and you would agree to pay postage back also.) Once this is done, and the buyer has changed the feedback, block him, so he won't bid on future items from you. >>
That is what these douchebag buyers want, free product because you are scared of a negative on your feedback.
It better damn well be perfect
<< <i>That is what these douchebag buyers want, free product because you are scared of a negative on your feedback. >>
Yea, of course, that's why you block them after they reverse the negative. It would also depend if the buyer gave poor DSR's (e.g., 1 or 2), which I believe cannot be reversed. The point here is that one negative in 10 years is no biggie. It won't affect total reputation. However, you also don't want it to affect your Top Rated status, which gives you ebay fee discounts. That can be significant and worth a lot more than the 12 bucks here. One neg might not affect your status, but that could also mean that you're neg closer to losing your status. Again, it's something that every seller has to deal with. The OP asked for recourse, and I provided one option although not that appealing.
Lou Gehrig Master Set
Non-Registry Collection
Game Used Cards Collection
This guy is a demented pile of garbage.
fb left for others
............
The creature appears to routinely play a subtle version of the "partial refund game."
He is typical of the GARBAGE that EBAY has allowed to takeover their site.
I would NEVER ask the pile of garbage to remove the NEG.
I would NEVER reward the corrupt behavior of such FILTH by acceding to their extortion.
I would monitor his listings and report EVERY listing violation I find.
>
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<< <i>I just bought the poster
It better damn well be perfect >>
nice!!
!!!IMPORTANT!!! Block ebay scammer bo999
Nice work Hammered, make sure you play every game in the book with this guy.
take the neg.. it wouldn't stop me from buying.. when I see negs.. the first thing I do is look at the person who left it.
the guy will be nlre soon anyway.. once he gets a few negs.. one after another I suspect
<< <i>I just bought the poster
It better damn well be perfect >>
Thats awesome! Please let us know the condition of the poster when you get it.
Thanks to everyone for the comments and the support on this. I was really bummed all last night but after reading many of the comments I feel much better about it. Its nice to know fellow board members have your back. Im pretty sure getting the Neg reveresed is not going to happen as I gave him a piece of my mind last night. I will lick my wounds and move on. i'll look at that Neg as a tattoo one may recive after a drunken night out.
Thanks everyone!
<< <i>I just blocked him. I got my first neg because I sold some Red Sox tickets . >>
Fixed that one for ya
securely delivered in a poster tube
And I better not see any flat chested cheerleaders
<< <i>I want it on my doorstep tomorrow
securely delivered in a poster tube
And I better not see any flat chested cheerleaders >>
Is there such a thing as flat-chested cheerleaders???
Working on the following: 1970 Baseball PSA, 1970-1976 Raw, World Series Subsets PSA, 1969 Expansion Teams PSA, Fleer World Series Sets, Texas Rangers Topps Run 1972-1989
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Successful deals to date: thedudeabides,gameusedhoop,golfcollector,tigerdean,treetop,bkritz, CapeMOGuy,WeekendHacker,jeff8877,backbidder,Salinas,milbroco,bbuckner22,VitoCo1972,ddfamf,gemint,K,fatty macs,waltersobchak,dboneesq
<< <i>I want it on my doorstep tomorrow
securely delivered in a poster tube
And I better not see any flat chested cheerleaders >>
I think you should email him today and ask where your poster is?
99% of my customers in my B&M store are great people, 1% are morons who wont be pleased at all no matter what. Unfortunately they are part of business. Do the best you can and if they dont come back, fine!! They are the types of customer you actually WANT your competitor to have.
<< <i>odd.....relisted now >>
nope. probably fished a bunch of 'em outta the dumpster after their crummy season.
<< <i>Most of the Negs he left were for buyers who had as many as 20k+ in feedbacks. Too many people get caught up in the feedback game. If people left honest comments without a pos or neg, the fb game would be better, but ebay WANTS the buyer/seller to be wary of each other, (warning political comment coming) just like our govt. wants different economic classes to be against each other, it gives the controller the power over both. On a different site, people routinely give neuts and negs and its no big deal. I have almost 900 FB with no negs when I stopped selling on ebay, I now have 100 pos and 4 neuts on the others site and it doesnt bother me.
99% of my customers in my B&M store are great people, 1% are morons who wont be pleased at all no matter what. Unfortunately they are part of business. Do the best you can and if they dont come back, fine!! They are the types of customer you actually WANT your competitor to have. >>
All good pojnts, IMO. I'm not a huge seller by any means, but it seems to me that EBay has made sellers WAY too hyper about negatives because of they way they apply them to discounts, etc. Anyone with 99% positives in a B&M setting would be considered a very successfuly, top notch seller from a customer satisfaction standpoint.
Working on the following: 1970 Baseball PSA, 1970-1976 Raw, World Series Subsets PSA, 1969 Expansion Teams PSA, Fleer World Series Sets, Texas Rangers Topps Run 1972-1989
----------------------
Successful deals to date: thedudeabides,gameusedhoop,golfcollector,tigerdean,treetop,bkritz, CapeMOGuy,WeekendHacker,jeff8877,backbidder,Salinas,milbroco,bbuckner22,VitoCo1972,ddfamf,gemint,K,fatty macs,waltersobchak,dboneesq
<< <i>Well he no longer has perfect FB >>
Well played.
<< <i>Well he no longer has perfect FB >>
May have left it a little early. Knowing eBay they will remove it if he complains that it looks like some sort of retaliation.
Still very sweet to see though
Put on my blocked bidder list.
<< <i>Well he no longer has perfect FB >>
heh heh heh.
These type of buyers (bo999) suck and think that they can use extortion to get a free card or get a partial refund.
your scan of the card was great your shipping is very reasonable and it is a shame whacked in the head scam buyers like this can ruin a perfect record after 10 years, and as others have said smart buyers will still buy and ignore the rantings of lone nut like bo999.
<< <i>Well he no longer has perfect FB >>
LOL
<< <i>Well he no longer has perfect FB >>
That negative he gave you looks worse for him than it does you -- but sorry this happened.
<< <i>
<< <i>Well he no longer has perfect FB >>
May have left it a little early. Knowing eBay they will remove it if he complains that it looks like some sort of retaliation.
Still very sweet to see though
I agree!
Now it's only a matter of time before the moral police chime in...
<< <i>Well he no longer has perfect FB >>
Nice job whoever left the idiot the neg lol.