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Has PSA ever done this to anyone else?

mbothnermbothner Posts: 762 ✭✭✭
in Trading Cards & Memorabilia Forum
First of all I have never liked how PSA xerox's my credit card information and sends it back to me. I always have to go remove and destroy that part when I receive it. Today I received my submission from PSA. The items were fine. I looked at the copy of the submission form and it was not mine. PSA sent me someone else's submission form with their credit card number, expiration date, name, address, phone number and email address. I have already called my bank to cancel my card because they probably sent my information to the other person. I think if I called PSA customer service nothing would be done. I feel that PSA needs to stop copying the credit card number and mailing it back. I can see no reason for this. At least cover up the number when copying it. I did e-mail the other person to let him know.
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Comments

  • alifaxwa2alifaxwa2 Posts: 3,104 ✭✭✭
    Yes they have
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  • hhmag70hhmag70 Posts: 2,107
    Have read this same story in another thread several months back.
  • gameusedhoopgameusedhoop Posts: 3,594 ✭✭✭✭
    Don't worry, if someone else were to use your info PSA would gladly compensate you with some submission vouchers. That's how they handle issues out there. image
  • mbothnermbothner Posts: 762 ✭✭✭
    Just read the other thread. Looks like PSA has done nothing to fix this.
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  • ftp222ftp222 Posts: 19
    This is very concerning and a potential financial nightmare for PSA. If anyone is familiar with the new PCI (Payment Card Industry) regulations that went into affect on July 1, 2010, PSA could potentially get fined a significant amount for such careless handling of a consumers credit card information:

    PCI-DSS Wiki

    Although these regulations were enacted to protect Internet and network transactions (not physical mail generally), PSA should be very careful.

    Bottom line, i would expect more from a publicly held company.
  • jgrigalijgrigali Posts: 364 ✭✭
    yeah, i cant really understand why everything isnt digital for submissions and returns (other than sending the cards with an order #)
  • WinPitcherWinPitcher Posts: 27,726 ✭✭✭
    Not sure I fully understand, you got your cards back and another person's paperwork?

    Is that the gist of it?


    If so, what a hassle having to cancel a card.


    Steve
    Good for you.
  • mbothnermbothner Posts: 762 ✭✭✭
    I think it would be nice if PSA responded to this and let everyone know how they are going to correct this problem. It is obviously not a one time problem. Think I need a credit voucher for pain and suffering. lol
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  • mbothnermbothner Posts: 762 ✭✭✭


    << <i>Not sure I fully understand, you got your cards back and another person's paperwork?

    Is that the gist of it?

    If so, what a hassle having to cancel a card.

    >>



    I received my items and his paperwork. The hassel is that I had to call my bank in the first place. I do not have a debit card to use for 5 to 7 business days. Had I not caught this quickly a lot of damage and problems could have happened. I have had my credit info stolen before and it was quite a mess. This should have been corrected the first time PSA made this mistake.
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  • larryallen73larryallen73 Posts: 6,067 ✭✭✭
    My thoughts are:
    1) The odds are VERY high that if someone else received your credit card info they probably just threw it away and/or didn't even notice (I would not have noticed). I think most people submitting cards to PSA are pretty honest and not looking to use your credit card.
    2) If they had stolen your credit card you eventually would find out and the credit card company would take those charges off your bill.
    3) I have had my credit card stolen/compromised many times and they always overnight the card to me, no 5-7 days. You might think to ask for this next time.
    4) Lastly, yes PSA should be more careful but they are human.
  • twileytwiley Posts: 1,923 ✭
    Ever since the first time I read about this happening I stopped using my CC. I use a Visa CC/Giftcard. The bank I belong to offers Free gift cards. So if my sub is $XXX.XX amount then I just get the gift card for that exact amount. The gift card is a Visa PSA accepts Visa. Only drawback is I do have to online add my name and address to the card when I get it. PSA gets my sub use the gift card then blam the visa gift card is toasted. PSA could photo copy it and send it to whomever and I could care less.
  • alifaxwa2alifaxwa2 Posts: 3,104 ✭✭✭


    << <i> I think most people submitting cards to PSA are pretty honest and not looking to use your credit card.
    >>


    that is one of the stupidest things I have ever read.

    If that was the case, wouldnt this hobby be very safe and scandal/cheater/trimmer free?
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  • mbothnermbothner Posts: 762 ✭✭✭
    larryallen73,

    I agree with everything that you said. I think that most people everywhere are honest but not all. My bank never offered and I never thought to even ask my bank to overnight the card. The fact that PSA has done this before and has not taken corrective action is a problem in my opinion.
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  • WinPitcherWinPitcher Posts: 27,726 ✭✭✭
    I agree, it is a hassle having no debit card and having to deal with that crap.

    Thanks for the reply.


    Steve
    Good for you.
  • bsavagebsavage Posts: 204 ✭✭
    I found this link interesting: Text

    I guess the question is: Are the submission forms actually actually treated as receipts or do they get by saying they are "handwritten or manually imprinted receipts"?
  • lsutigers1973lsutigers1973 Posts: 11,093 ✭
    Yes.
  • larryallen73larryallen73 Posts: 6,067 ✭✭✭
    << I think most people submitting cards to PSA are pretty honest and not looking to use your credit card.
    >>

    that is one of the stupidest things I have ever read.

    If that was the case, wouldnt this hobby be very safe and scandal/cheater/trimmer free?


    alifaxwa2-

    It's hard to believe that's one of the stupidest things you have ever read but maybe my post was not very clear. Thank you for not beating around the bush about how you really felt. Notice I said "people submitting cards to PSA" rather than the hobby in general. We all know there are tons of scammers out there in this hobby. However, it's my opinion that the people submitting cards to PSA are not crooks at the credit card fraud level, by and large. On top of that, even behind the PSA submitters world, most of the petty card scammers would not move on to credit card theft in my stupid opinion. It's a big jump from trimming a baseball card to credit card fraud in my opinion. I think the odds of another PSA submitter using your credit card information for fraud to be very close to zero. You are likely smarter than I but that's my opinion.
  • digicatdigicat Posts: 8,551 ✭✭
    If everyone could be counted on to play nice, then we wouldn't need laws.

    Once PSA charges the credit card, they need to redact the CC number before making a photocopy to drop in the mail. Anything else is irresponsible.
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  • OckhamsRazorOckhamsRazor Posts: 207 ✭✭
    Looks like a PCI-DSS violation to me. PSA please review PCI-DSS Req's 9.6 and 9.7. And while you're at it, management probably needs to review 9.8, 9.9, and 9.10 regarding Data Management, Data Storage, and Data Destruction.
    Throughout history, poverty is the normal condition of man. Advances which permit this norm to be exceeded — here and there, now and then — are the work of an extremely small minority, frequently despised, often condemned, and almost always opposed by all "right-thinking" people. Whenever this tiny minority is kept from creating, or (as sometimes happens) is driven out of a society, the people then slip back into abject poverty.

    This is known as “bad luck.”
  • MULLINS5MULLINS5 Posts: 4,517 ✭✭✭


    << <i>Looks like a PCI-DSS violation to me. PSA please review PCI-DSS Req's 9.6 and 9.7. And while you're at it, management probably needs to review 9.8, 9.9, and 9.10 regarding Data Management, Data Storage, and Data Destruction. >>



    Reviews must be on separate posts, sorry.
  • alifaxwa2alifaxwa2 Posts: 3,104 ✭✭✭


    << <i> Thank you for not beating around the bush about how you really felt. >>


    Anytime
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  • OckhamsRazorOckhamsRazor Posts: 207 ✭✭
    "Reviews must be on separate posts, sorry. "

    Well played sir!
    Throughout history, poverty is the normal condition of man. Advances which permit this norm to be exceeded — here and there, now and then — are the work of an extremely small minority, frequently despised, often condemned, and almost always opposed by all "right-thinking" people. Whenever this tiny minority is kept from creating, or (as sometimes happens) is driven out of a society, the people then slip back into abject poverty.

    This is known as “bad luck.”
  • MeteoriteGuyMeteoriteGuy Posts: 7,140 ✭✭


    << <i><< I think most people submitting cards to PSA are pretty honest and not looking to use your credit card.
    >>

    that is one of the stupidest things I have ever read.

    If that was the case, wouldnt this hobby be very safe and scandal/cheater/trimmer free?


    alifaxwa2-

    It's hard to believe that's one of the stupidest things you have ever read but maybe my post was not very clear. Thank you for not beating around the bush about how you really felt. Notice I said "people submitting cards to PSA" rather than the hobby in general. We all know there are tons of scammers out there in this hobby. However, it's my opinion that the people submitting cards to PSA are not crooks at the credit card fraud level, by and large. On top of that, even behind the PSA submitters world, most of the petty card scammers would not move on to credit card theft in my stupid opinion. It's a big jump from trimming a baseball card to credit card fraud in my opinion. I think the odds of another PSA submitter using your credit card information for fraud to be very close to zero. You are likely smarter than I but that's my opinion. >>




    I would even go most people in the hobby are honest. I typically do 200-250 transactions a month and have a problem with 5-7..or close to that. And of course, 1 in every 10 or so of those problems...is my fault.
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  • SportsamericaSportsamerica Posts: 990 ✭✭
    I don't think PSA is large enough volume for the Feds to investigate the PCI impact on this... (I know as they came to my workplace and did an "audit" of PCI compliance).
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  • mosaicmosaic Posts: 700 ✭
    I used to work in the Collections/Fraud department at a credit union. If one of our customer's reported a situation like this, we would contact our card issuer and have them block any future transactions from PSA until they did a review. We did that for a gas station chain in the south once... another time for any Walmart in Florida (though that one was lifted pretty quick).

    I'm sure PSA wouldn't be too thrilled if Citibank or Chase customers weren't able to pay them....
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  • mbothnermbothner Posts: 762 ✭✭✭
    I hope PSA responds to this. Someone from PSA has had to read this thread. Since the fact that this has happened more than once, it is a problem the PSA needs to address and correct.
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