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I refunded a buyer via paypal, claims he didn't get it.

bladefoxbladefox Posts: 198
in Trading Cards & Memorabilia Forum
I refunded an ebay buyer for a card that he returned two weeks ago. Claims his account doesn't show anything about a refund even though my PP account says I refunded money and it shows refund and told him where to look. What do I do now? Either he's scamming me for double payment or is there another way that he can read as a buyer that his PP payment was refunded.

Comments

  • hhmag70hhmag70 Posts: 2,107
    Doesn't paypal have a transaction id number for the refund? If so I would give it to him and tell him to contact paypal.
  • MeteoriteGuyMeteoriteGuy Posts: 7,140 ✭✭
    Pass along the Pay Pal transaction number...then end communications. Nothing else for you to do for him.

    If you would like to share his eBay name....I have a spot on my block list for him.
    Collecting PSA graded Steve Young, Marcus Allen, Bret Saberhagen and 1980s Topps Cards.
    Raw: Tony Gonzalez (low #'d cards, and especially 1/1's) and Steve Young.
  • scooter729scooter729 Posts: 1,730 ✭✭✭
    I had the same thing happen once - I swore he was trying to scam me, but the buyer was honest that he didn't see his payment refunded though. Turns out I think he paid with his credit card (not a bank account) through PayPal, so when I issued the refund, it went back to the credit card company and he didn't get it directly for a month or so.

    Just tell him to call PayPal and it'll be worked out quickly, I'm sure...
  • onebamafanonebamafan Posts: 1,318 ✭✭
    Your done.
  • diamondmandiamondman Posts: 2,020


    << <i>I had the same thing happen once - I swore he was trying to scam me, but the buyer was honest that he didn't see his payment refunded though. Turns out I think he paid with his credit card (not a bank account) through PayPal, so when I issued the refund, it went back to the credit card company and he didn't get it directly for a month or so.

    Just tell him to call PayPal and it'll be worked out quickly, I'm sure... >>



    I had a similar situation, about 9 months ago, I was getting really fed up with the buyer, but with patience and instructions a 2 year old could follow, he finally realized, i was not trying to screw him, he apologized about 3 or 4 times realizing it was his mistake and became a good regular customer. some people are just not good with computers and ebay/paypal sometimes multiplies this problem exponentially.
  • nightcrawlernightcrawler Posts: 5,110 ✭✭

    So much mistrust on ebay can create these kinds of problems also, everyone's always worried the other guy is trying to pull a scam.
  • MeteoriteGuyMeteoriteGuy Posts: 7,140 ✭✭


    << <i>I had the same thing happen once - I swore he was trying to scam me, but the buyer was honest that he didn't see his payment refunded though. Turns out I think he paid with his credit card (not a bank account) through PayPal, so when I issued the refund, it went back to the credit card company and he didn't get it directly for a month or so.

    Just tell him to call PayPal and it'll be worked out quickly, I'm sure... >>




    I would still block the buyer...even if the example given is true....where it was refunded to his credit card and he didn't know/understand.

    I also don't think the buyer in this example was being honest....it is more like manslaughter..but not murder of course. It was just not intentional.

    Ignorance does not help me as a seller when you leave a negative claiming a falsehood, or force a refund or the like.
    Collecting PSA graded Steve Young, Marcus Allen, Bret Saberhagen and 1980s Topps Cards.
    Raw: Tony Gonzalez (low #'d cards, and especially 1/1's) and Steve Young.
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