Question on insurance for auction items

byronscott4ever

If you buy something on ebay and it arrives damaged due to how the seller packaged the item, does it make sense for the seller to say that insurance should have been purchased to cover it (i.e. that it was my "mistake")? I always thought insurance was for lost or mishandled packages. It seems odd to me that if an item was not packaged correctly to begin with that I should have purchased insurance to cover the deficiency of the seller--does that strike anyone else as odd?

hhmag70

You will win any claim against the seller, they cannot make insurance an additional charge to the buyer. Chances are the seller would lose claim with USPS even if they had purchased the insurance if the item was not packaged properly. File the SNAD and win the claim.

byronscott4ever

In this case, it was a DVD set and the cases were damaged but the discs were not. I did message the seller and got the response along with some note that there's been no damage this way to other things he has packaged this way. Since I've been pretty lucky in the past, I haven't had to resolve things like this through ebay as the seller has usually refunded some money and I moved on. Do I just work through ebay at this point or should I give the seller another chance?

Griffins

work thru ebay. No reason for constant back and forth with a stonewalling seller.
Insurance is to protect the seller. The sellers duty is to get the product to the buyer.

KbKards

Isn't the DVD case there to protect the DVD from damage? Is the case a special collectors item or does it just store the discs. It's kind of funny to think that anybody would pay for insurance, or make a claim, to cover damage to a 25 cent DVD case. Is it possible to just put them in a different case?

byronscott4ever

<< <i>Isn't the DVD case there to protect the DVD from damage? Is the case a special collectors item or does it just store the discs. It's kind of funny to think that anybody would pay for insurance, or make a claim, to cover damage to a 25 cent DVD case. Is it possible to just put them in a different case? >>



Yes, the case is there to prevent damage but in the shape it's in, doesn't offer much protection and I don't know if the discs were affected yet as they were not secured when I opened the case. Also, if you can show me where I can get thin double-disc holders for a quarter, I'd like to know because the cheapest I've found are $7 for 5.

hhmag70

<< <i>Isn't the DVD case there to protect the DVD from damage? Is the case a special collectors item or does it just store the discs. It's kind of funny to think that anybody would pay for insurance, or make a claim, to cover damage to a 25 cent DVD case. Is it possible to just put them in a different case? >>




So if you got a slabbed card you would feel the same way? The slab is there to just protect the card.

byronscott4ever

<< <i>

<< <i>Isn't the DVD case there to protect the DVD from damage? Is the case a special collectors item or does it just store the discs. It's kind of funny to think that anybody would pay for insurance, or make a claim, to cover damage to a 25 cent DVD case. Is it possible to just put them in a different case? >>




So if you got a slabbed card you would feel the same way? The slab is there to just protect the card. >>



I would feel the same way in that scenario because the packaging is part of the "total package" just like a DVD set. Now if I bought an ungraded card and the case came cracked but the card was fine, I'd have no problem with it.

storm888

File a SNAD-claim at EBAY or PayPal.

Tell them the seller said it was your fault for
"not paying extra for insurance."

Your money will be refunded, but you will have to
pay the return postage. Use Delivery Confirmation.
When the parcel shows as delivered on the USPS site,
your refund will be finalized.

Barfvader

<< <i>I did message the seller and got the response along with some note that there's been no damage this way to other things he has packaged this way. >>



Sounds like the one I dealt with when complaining when this arrived.



Response I got was I'm not sure a full refund is in order by US, since the PO created this mess.

Not sure how the PO created it as they didn't force the seller to shove 30 contact sheets, 9 slides and a ton of negatives (sellers term on the negatives) into what was way to small of an envelope. Slides and negatives were missing and some of the contact sheets were damaged.

First instinct was to neg the crap out of the seller but they had another 11 contact sheets + negatives that pertained to the original lot so worked out a deal with them that they would cover the shipping in a priority box. Second batch arrived undamaged and out of the 11 contact sheets there was a matching set of negatives for all. Interestingly the remaining packages of negatives (with the exception of four rolls of film) matched up with 19 of the previous shipments contact sheets.

My gut says that the first shipment didn't have the negatives in them as once in hand there is no way that the negatives would have fit.

BTW they aren't sports related but are to do with someone in the music biz.

byronscott4ever

I opened the case and only want a partial refund, basically to reduce how much I have to pay on replacement cases. Thanks for the help everyone.

Tabe

<< <i>Yes, the case is there to prevent damage but in the shape it's in, doesn't offer much protection and I don't know if the discs were affected yet as they were not secured when I opened the case. Also, if you can show me where I can get thin double-disc holders for a quarter, I'd like to know because the cheapest I've found are $7 for 5. >>


Not quite a quarter by a lot less than $1.40 each:

http://www.sleevetown.com/

Tabe