So who would be held liable - Seller? USPS? Paypal?

burke23

Curious (as a buyer) whose butt would be on the line if a package was shipped through ebay/paypal, but the item is never scanned nor delivered? I won an auction last week and seller at least printed out packing slip Tuesday, and says he dropped off this package and others. I don't have a reason to not believe the seller, but as of yet have no package and the package has not even been scanned. I wouldn't be worried about the lack of a package if it had been scanned in the first place. If it comes to me having to file, just curious who holds responsibility? I would hate to have this happen to any packages I drop off, and want to protect myself as a seller from this situation ever occuring. Any insight/experiences with this scenario would be great.
Pete

storm888

"...who would be on the line if a package was shipped through ebay/paypal, but the item is never scanned nor delivered?..."


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The seller will always lose a PayPal INR-claim, unless the item is scanned at delivery.

twiley

It might be a snafu on the USPS end on their website. I received a handful of packages that didn't show up as delivered until 24-72 hours after they arrived in my mailbox. Same thing I would check and it would say the blah blah blah message "Note: Tracking information may be transmitted with a delay. Please check back later to view updated information. " which lead me to believe the DC hadn't been scanned yet.

zep33

also, if you are using the link from Ebay, I've noticed the scanning way off on some of them. Try copy/paste the tracking number directly into the USPS website of you haven't already.

BunchOBull

As a seller, I take all my packages to the USPS and have them scanned as "received." Sometimes I get lucky and catch my delivery lady and she'll scan them at the front door.

burke23

<< <i>also, if you are using the link from Ebay, I've noticed the scanning way off on some of them. Try copy/paste the tracking number directly into the USPS website of you haven't already. >>



Yep - tried that too. I would feel horrible for the seller if the package is never received or scanned, but no way would I eat $260 either. Seller stated a few from the batch didn't scan, and one that did scan already delivered to Hawaii.

storm888

"...but no way would I eat $260 either...."

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At $250, PayPal/EBAY requires the seller to use Signature Confirmation.

burke23

<< <i>At $250, PayPal/EBAY requires the seller to use Signature Confirmation. >>



I had no idea - that is good to know. Still if he required it and USPS never scanned and lost the package, that would be no comfort for the seller. Fingers crossed it shows up.