calling storm... or any other ebay afficionado

Jackailius

I currently have the first "case" open against me as a seller. The buyer wants me to either replace the item and pay shipping back to me or a partial refund and let him keep the item. I am going to let him know that I will offer a full purchase price refund upon recieving the item back. My question is should I click the respond now to the case or do I contact the buyer through email/phone outside the case? Any help on proper protocal/butt coverage would be helpful.
Thanks,
Josh

hhmag70

I would respond through the system. Then they do have to send back before you refund. You are not responsible for return charges, but you may if you choose to depending on the reason why they want to return.

hammered

My opinion is you offer the full refund once you receive it back and if it is in the same condition it was before.
I also think in the butt-coverage department, you should make an official reply to the complaint, indicating the refund offer you made to the buyer.
I don't think you should have to pay for return shipping, and I don't believe that paypal will enforce this.
I've returned a few things over the years, and I've always paid return shipping.

storm888

I would respond thru the control panel.

MANY requests for partial refunds are scams.

Often, the scammers will vanish if you tell them to
return the item for a full refund.

The "buyer" will/may NEG you no matter what you do.

After you refund, put the guy on your BBL.


.............................

By October, the new scheme will penalize sellers who have
SNAD/INR claims filed against them.

JohnnyD

<< <i>I would respond thru the control panel.

MANY requests for partial refunds are scams.

Often, the scammers will vanish if you tell them to
return the item for a full refund.

The "buyer" will/may NEG you no matter what you do.

After you refund, put the guy on your BBL.


.............................

By October, the new scheme will penalize sellers who have
SNAD/INR claims filed against them. >>



As usual, great advice!

bobbyw8469

and speaking from personal experience....if he sends the item back, OPEN THE PACKAGE IN FRONT OF A POSTAL EMPLOYEE!!! That way, when he sends you back the proverbial "brick", you will have a federal witness that the person is trying to con you......