How 'bout a response???? My graded cards are being held hostage!!
samspop
Posts: 1,993 ✭✭✭
Ok, ok, I am pretty patient for the most part, but I haven't had this experience with PSA, yet, so any of you that have, please let me know how quickly it was handled.
On Tuesday (1/26) of last week I noticed that my current submission had popped at PSA. Great!! But then I noticed that 8 of the 68 were not graded due to:
N9: NOT GRADED NO SPEC INFO, NO GRADE VOUCHER
I called PSA Customer Service and had them hold the shipment so they could review. I have had multiples of these cards graded (1988 Star Platinum) without a problem, but for some reason, PSA decided that this time not to grade them. As I had the PSA Customer Service rep on the phone, she found where they should have been noted as Platinum "Series" which is how PSA has them listed. Should be fixed and graded in a couple of days she said.
On Friday (1/29), I get an email from the same customer service rep that they don't think that these are the Platinum Series cards because they don't say that on the front. I reply with scans of the cards of mine that they have already graded and noted sales on eBay where some players within the set have "Platinum" on the front and some do not.
As of now, no response, and all 8 cards are still listed in the submission status as N9: NOT GRADED NO SPEC INFO, NO GRADE VOUCHER .
I called PSA today and the customer service rep is not in...
How much longer should I wait before I should expect a response from them?
On Tuesday (1/26) of last week I noticed that my current submission had popped at PSA. Great!! But then I noticed that 8 of the 68 were not graded due to:
N9: NOT GRADED NO SPEC INFO, NO GRADE VOUCHER
I called PSA Customer Service and had them hold the shipment so they could review. I have had multiples of these cards graded (1988 Star Platinum) without a problem, but for some reason, PSA decided that this time not to grade them. As I had the PSA Customer Service rep on the phone, she found where they should have been noted as Platinum "Series" which is how PSA has them listed. Should be fixed and graded in a couple of days she said.
On Friday (1/29), I get an email from the same customer service rep that they don't think that these are the Platinum Series cards because they don't say that on the front. I reply with scans of the cards of mine that they have already graded and noted sales on eBay where some players within the set have "Platinum" on the front and some do not.
As of now, no response, and all 8 cards are still listed in the submission status as N9: NOT GRADED NO SPEC INFO, NO GRADE VOUCHER .
I called PSA today and the customer service rep is not in...
How much longer should I wait before I should expect a response from them?
0
Comments
When you called the rep I hope you left a message so they know to call you back when they are back in the office.
Carol
1/29-Friday-PSA conclusion is: your cards don't say platinum, your response:some do, some dont. Unless there is a substantial difference, refractor like technology(yeah, I know 1988),etc.....can you blame them for not grading them as such? It looks to me like outstanding customer service. If you want your cards back, I'm sure they'll send them. If you want them to do the right thing by researching the issue, I say relax.....I wouldn't stay late on Friday after grading 3000 plus cards.