UPDATE: eBay Seller OCSI (Orange County Sports Investments) is selling my card!

MULLINS5

In Feb. 2009 I bought this very card from eBay seller OCSI (Orange County Sports Invenstments) and it never arrived. Seller said he would return my paypal payment but never did, and the time to open a dispute lad lapsed (a lesson I learned from this listing: open disputes asap).

Now the card is up for sale again link ...guess they never sent it or it was sent back and they decided to keep my money. Below is the email I sent to them and I will post their reply as soon as it comes.


Has anybody here had any problems with OCSI?

Thanks








Hi, my name is and I bought this very card from you in Feb of 2009. It never arrived in the mail but now I see it as being relisted on eBay.

Please research this on your end. My new mailing address is:


*****
*****

My old address (and the one it should have been sent to)


*****
*****

Thanks

TheHun

if it has not sold as yet -they should end the listing and do right by you.

you should at least get something - money or card.

sorry this happened to you.

mcadams

<< <i>In Feb. 2009 I bought this very card from eBay seller OCSI (Orange County Sports Invenstments) and it never arrived. Seller said he would return my paypal payment but never did, and the time to open a dispute lad lapsed (a lesson I learned from this listing: open disputes asap).

Now the card is up for sale again link ...guess they never sent it or it was sent back and they decided to keep my money. Below is the email I sent to them and I will post their reply as soon as it comes.


Has anybody here had any problems with OCSI?

Thanks,

Patrick








Hi, my name is Patrick Mullins and I bought this very card from you in Feb of 2009. It never arrived in the mail but now I see it as being relisted on eBay.

Please research this on your end. My new mailing address is:

Patrick Mullins
*****
*****

My old address (and the one it should have been sent to)

Patrick Mullins
*****
*****

Thanks,

Patrick Mullins >>








This same thing happened to me with another dealer, JustCollect. It turned out to be a clerical mistake and they made it right. I have bought several cards from OCSI with no problems. This kind of thing usually happens because of a clerical error with their inventory database system, not because of anything intentional. I'd be shocked if they didn't address the problem and quickly.

-Michael

calaban7

I have bought from them many , many , many times , both on Ebay and off . I've had a few clerical error's , but they always made good.

Why did you not file any dispute with Paypal , at the time. ? If you did not get your money back , it may have been more of a lack of effort on your part. To wait almost a year , and now you're excite , doesn't speak well.

Commincation is a two way street . When I've had problems with their order , believe me , they'er going to know about it. If you did nothing to resolve the issue , other than the email , I'd move on.

Please , consider it an inexpensive lesson.

MULLINS5

<< <i>I have bought from them many , many , many times , both on Ebay and off . I've had a few clerical error's , but they always made good.

Why did you not file any dispute with Paypal , at the time. ? If you did not get your money back , it may have been more of a lack of effort on your part. To wait almost a year , and now you're excite , doesn't speak well.

Commincation is a two way street . When I've had problems with their order , believe me , they'er going to know about it. If you did nothing to resolve the issue , other than the email , I'd move on.

Please , consider it an inexpensive lesson. >>



paypal dispute lapsed as I didn't know to file by a certain time (my fault and I acknowledged this), OCSI said they would return the money, but after the possibility of a paypal dispute being opened they stopped responding to my messages and I wrote it off as a bad $12-15...now the card resurfaces after almost exactly a year...

jeffcbay

Probably an honest mistake. I'm sure they won't think twice to make it right.

Publius

The ladies at OCSI are nothing but great to deal with. When you do as much volume as they do, things fall through the cracks but they always make it better. The guy in charge of shipping and listing there is Nate, great guy. Here is his email address


psasetguy@yahoo.com

give him a shout out, explain it to him and the problem will be solved.

GDM67

<< <i>The guy in charge of shipping and listing there is Nate, great guy. >>


I'll second that.

Sportsamerica

I never has a issue with them either..

Trevmo

I've bought quite a few from them too and never had any problems. I did buy 3 cards from 4 sharp corners and didn't receive them for 60 days. Then I moved and never got the cards or the money back. It was a 1980 Topps Tom Herr PSA 10 and two 1983 Topps cardinals cards in PSA 10 as well. I needed those cards really bad for a set and now I am back to not being able to find them.

VintageCardLover

it looks like the listing is closed/ended, has this been resolved?

PSASETGUY

Since it has been brought to my attention that a thread has been started here about us I guess it's our turn to chime in. For the record, it is not even possible that the card in question was purchased from us on our OCSI account in Feb 09 as stated in the first post on this thread considering that account wasn't opened until July 09. With that said, the card in question is one that we have graded more than once and may have sold in the past on our psa-set-guy account. Yesterday I listed a batch of cards on our ocsi account and this could be another copy of this card as we have graded multiples of this card. We take great pride in our cutomer service as many of the board members here will testify to that. If there is a problem, please bring it to our attention and we will take care of it.

Thanks,
Nate

Stone193

<< <i>Since it has been brought to my attention that a thread has been started here about us I guess it's our turn to chime in. For the record, it is not even possible that the card in question was purchased from us on our OCSI account in Feb 09 as stated in the first post on this thread considering that account wasn't opened until July 09. With that said, the card in question is one that we have graded more than once and may have sold in the past on our psa-set-guy account. Yesterday I listed a batch of cards on our ocsi account and this could be another copy of this card as we have graded multiples of this card. We take great pride in our cutomer service as many of the board members here will testify to that. If there is a problem, please bring it to our attention and we will take care of it.

Thanks,
Nate >>

Nate

That's a simple one to resolve.

Patrick should be able to give you a copy of his Paypal acct. record for that transaction.

To be honest - I can't see anyone getting ripped for a 14 buck card - so I'm confident this will be fixed.

Must've been some kind of admin error and perhaps Patrick forgot what month he purchased the card.

I know I can't even remember what I had for breakfast yesterday!

Thanx for coming on and wishing to resolve this.
mike

MULLINS5

<< <i>it looks like the listing is closed/ended, has this been resolved? >>



just checked mail and there was a response:

"Patrick,

I don't know what has happened here. You may have purchased a card similar to this from us on our psa-set-guy account, as the ocsi account has only been open since July. Unfortunately, with the thousands of cards we sell each month I do not remember this particular transaction from a year ago. If you feel we have wronged you in any way let me know what you would like us to do.

Thanks,
Nate"


good thing I kept the original emails:

Dear psa-set-guy,

Hi, I'm not upset, but just wanted to give you a heads up that this card has not arrived yet...did you mail it to the charlottesville address or richmond? Thanks,
Patrick


- vcu2011



1987 Topps #105 Mike Bossy psa 9 Islanders
Item Id: 370153912277
End time: Feb-02-09 16:11:18 PST
Buyer:
vcu2011 (145)
100.0% Positive Feedback
Member since Jun-03-06 in United States

Listing Status: This message was sent while the listing was closed.











So far he is working with me and people here have nothing but good things to say about him, so we will see how it all works out. I told him I want the card and not a refund so I hope he didn't sell it and instead removed it.

Patrick

MULLINS5

<< <i>Since it has been brought to my attention that a thread has been started here about us I guess it's our turn to chime in. For the record, it is not even possible that the card in question was purchased from us on our OCSI account in Feb 09 as stated in the first post on this thread considering that account wasn't opened until July 09. With that said, the card in question is one that we have graded more than once and may have sold in the past on our psa-set-guy account. Yesterday I listed a batch of cards on our ocsi account and this could be another copy of this card as we have graded multiples of this card. We take great pride in our cutomer service as many of the board members here will testify to that. If there is a problem, please bring it to our attention and we will take care of it.

Thanks,
Nate >>



Nate, the only dealing I have had with your company was when a card I purchased was never sent and your company stopped returning messages. I wrote the card off as a lesson learned then saved a scan of the card and added it to my inventory...and waited for PSA to send me a message that another member requests it to be removed, only that email never came but instead I saw it listed on eBay (same cert number)

That card is a pop 4 with none higher. The last one to pop was in March, so why do you say it is a card you have graded more than once?


My original post here was to get a feel for your company as I know nothing about you. Others here say you're a great guy and have a top-notch company. My thread was not to flame you or your company but rather ask other collectors if I should be worried and if this is your normal practice, I see it is not.

Patrick


edit: spelling

WinPitcher

It's good that Nate came here to address this, however the fact remains (according to Patrick) that he neither received the card

or a refund. That too should be addressed regardless if it was a 10.00 card or a 100.00 one.


Steve

PSASETGUY

Patrick,
Yes the card is a pop 4 but with as much 87 topps as we have graded there is a great chance that three of them and maybe all for were graded by us. Some of our inventory is kept in storage and that is where yesterdays batch of cards came from. The card with that cert number was probably the stock photo used at the time. This is all besides the point, the bottom line is you are saying you got wronged and we have agreed to take care of things.

calaban7

Patrick , its real easy to go to your paypal account and pull all the vital information , on the transaction. Their records go back real far and to give OCSI all the paypal information , would go along ways to building a strong case for a credible solution.

Give it a whirl---- Sonny

MULLINS5

<< <i>Patrick,
Yes the card is a pop 4 but with as much 87 topps as we have graded there is a great chance that three of them and maybe all for were graded by us. Some of our inventory is kept in storage and that is where yesterdays batch of cards came from. The card with that cert number was probably the stock photo used at the time. This is all besides the point, the bottom line is you are saying you got wronged and we have agreed to take care of things. >>



First - Instead of coming here and replying you should answer my email I sent close to an hour ago. Or begin answering the messages I sent almost exactly a year ago.

Second - At the time I bought this card there were only three. One was owned by member here phreakydancin, and the other by Frank Evanov.

Third - You did wrong me, I'm not just saying it. You have a card I purchased almost exactly a year ago and bottom line is I would like to have it. I sent you a message yesterday with my new address while the listing was still active. If someone bought it you should email them and tell them that the card belongs to someone else. IT IS THE SAME CERT NUMBER!!! NO MISTAKE ON MY PART A pop 3 card and at the time of purchase I can account for the owners of the other two.

Patrick

MULLINS5

<< <i>Patrick , its real easy to go to your paypal account and pull all the vital information , on the transaction. Their records go back real far and to give OCSI all the paypal information , would go along ways to building a strong case for a credible solution.

Give it a whirl---- Sonny >>

MeteoriteGuy

I've purchased from OCSI several times with no problems.

However, in this case Patrick clearly appears to be in the right. I am also not sure why Patrick had to show us anything. Nate could have, and should have, searched pay pal with the information provided....and would have found the transaction.

calaban7

<< <i>

<< <i>Patrick , its real easy to go to your paypal account and pull all the vital information , on the transaction. Their records go back real far and to give OCSI all the paypal information , would go along ways to building a strong case for a credible solution.

Give it a whirl---- Sonny >>


>>



Good job posting.

I know Nate at OCSI quite well. I'm sure they will do their part . --- Sonny

MULLINS5

<< <i>I've purchased from OCSI several times with no problems.

However, in this case Patrick clearly appears to be in the right. I am also not sure why Patrick had to show us anything. Nate could have, and should have, searched pay pal with the information provided....and would have found the transaction. >>



Nate sent an email saying the card was purchased by someone else and that he will give me a refund, but I am sorry - I want the card I've been waiting on for the past year. I emailed Nate while the listing was active and he should have pulled it, but he didn't, and now that someone has bought it, the right thing to do is to inform the buyer that the card belongs to someone else and that he will not be able to complete the transaction.

Very upset!

Patrick

MeteoriteGuy

I would be upset also.

I also find Nate's response here lacking. I am unsure why Nate didn't search his pay pal records when you first messaged him and end the auction....but rather instead responded here with wrong or misinformation. Patrick did buy it from OCSI, in Feb. 2009 and it also does appear to be the only one graded by OCSI.

bobbyw8469

Something smells rotten in Denmark......

zep33

<< <i>

<< <i>I've purchased from OCSI several times with no problems.

However, in this case Patrick clearly appears to be in the right. I am also not sure why Patrick had to show us anything. Nate could have, and should have, searched pay pal with the information provided....and would have found the transaction. >>



Nate sent an email saying the card was purchased by someone else and that he will give me a refund, but I am sorry - I want the card I've been waiting on for the past year. I emailed Nate while the listing was active and he should have pulled it, but he didn't, and now that someone has bought it, the right thing to do is to inform the buyer that the card belongs to someone else and that he will not be able to complete the transaction.

Very upset!

Patrick >>




yup total douchebaggery right there

zep33

BTW, nice record keeping Patrick. Shame a company can't do that

Tabe

<< <i>The card with that cert number was probably the stock photo used at the time. >>


Anybody else bothered by the idea that they're using "stock photos" for PSA graded cards?

Tabe

schr1st

I am.



<< <i>

<< <i>The card with that cert number was probably the stock photo used at the time. >>


Anybody else bothered by the idea that they're using "stock photos" for PSA graded cards?

Tabe >>

Publius

<< <i>

<< <i>Patrick,
Yes the card is a pop 4 but with as much 87 topps as we have graded there is a great chance that three of them and maybe all for were graded by us. Some of our inventory is kept in storage and that is where yesterdays batch of cards came from. The card with that cert number was probably the stock photo used at the time. This is all besides the point, the bottom line is you are saying you got wronged and we have agreed to take care of things. >>



First - Instead of coming here and replying you should answer my email I sent close to an hour ago. Or begin answering the messages I sent almost exactly a year ago.

Second - At the time I bought this card there were only three. One was owned by member here phreakydancin, and the other by Frank Evanov.

Third - You did wrong me, I'm not just saying it. You have a card I purchased almost exactly a year ago and bottom line is I would like to have it. I sent you a message yesterday with my new address while the listing was still active. If someone bought it you should email them and tell them that the card belongs to someone else. IT IS THE SAME CERT NUMBER!!! NO MISTAKE ON MY PART A pop 3 card and at the time of purchase I can account for the owners of the other two.

Patrick >>




chill out dude, seriously. A mistake was made and they are doing what they can to right it. Even if it means fanning the flames of a CU thread apparently

I posted yesterday and called Nate to let him know about this thread (and to talk Seahawks). While on the phone with him he realized someone else had hit the BIN, and paid for it. So now what? Well thats up to the two of you to work out..... offline!

Whatever happens I think you should take it offline rather than bash a dealer who has had quite a few people come on here in support of. OCSI is good people, and i for one dont appreciate you dragging their name through the mud.


Joe

MULLINS5

<< <i>

<< <i>

<< <i>Patrick,
Yes the card is a pop 4 but with as much 87 topps as we have graded there is a great chance that three of them and maybe all for were graded by us. Some of our inventory is kept in storage and that is where yesterdays batch of cards came from. The card with that cert number was probably the stock photo used at the time. This is all besides the point, the bottom line is you are saying you got wronged and we have agreed to take care of things. >>



First - Instead of coming here and replying you should answer my email I sent close to an hour ago. Or begin answering the messages I sent almost exactly a year ago.

Second - At the time I bought this card there were only three. One was owned by member here phreakydancin, and the other by Frank Evanov.

Third - You did wrong me, I'm not just saying it. You have a card I purchased almost exactly a year ago and bottom line is I would like to have it. I sent you a message yesterday with my new address while the listing was still active. If someone bought it you should email them and tell them that the card belongs to someone else. IT IS THE SAME CERT NUMBER!!! NO MISTAKE ON MY PART A pop 3 card and at the time of purchase I can account for the owners of the other two.

Patrick >>




chill out dude, seriously. A mistake was made and they are doing what they can to right it. Even if it means fanning the flames of a CU thread apparently

I posted yesterday and called Nate to let him know about this thread (and to talk Seahawks). While on the phone with him he realized someone else had hit the BIN, and paid for it. So now what? Well thats up to the two of you to work out..... offline!

Whatever happens I think you should take it offline rather than bash a dealer who has had quite a few people come on here in support of. OCSI is good people, and i for one dont appreciate you dragging their name through the mud.


Joe >>



You chill out man, I came here asking questions, and like I've said, I see people here have not had any problems with him.

Instead of chatting seahawks with you he should have removed the listing when I first contacted him

Another thing, he came here defending himself with misinformation. I don't see their name being drug through the mud as many here have had good dealings with them, but if anybody is dragging someone through the mud, Nate has done that himself.

proofer2

This is what I love about these boards. You get to see a lot of dirty laundry

MULLINS5

Just got an email from Nate saying that he will mail the card out to me on Monday, so it looks like we have come to an agreement and OCSI has done the right thing as they said they would do.


Patrick

tunahead08

<< <i>


chill out dude, seriously. A mistake was made and they are doing what they can to right it. Even if it means fanning the flames of a CU thread apparently

I posted yesterday and called Nate to let him know about this thread (and to talk Seahawks). While on the phone with him he realized someone else had hit the BIN, and paid for it. So now what? Well thats up to the two of you to work out..... offline!

Whatever happens I think you should take it offline rather than bash a dealer who has had quite a few people come on here in support of. OCSI is good people, and i for one dont appreciate you dragging their name through the mud.


Joe >>



The problem is, he did try to work it out offline and his emails were ignored. I don't think he was bashing, he was expressing his frustration.

PackMan81

I for one was hoping for a threat of a lawsuit

MULLINS5

Let me tell you something right now, I have never PM'd you, so I have no problem posting this as it pertains to the thread.

proofer2

Oh hang on, it's not over yet...

MULLINS5

and I have now blocked you from sending more messages like that.

PackMan81

proofer2

This could be more entertaining than the Duke Clemson game

thenavarro

<< <i> >>



You can tell it's been a couple days, because that popcorn chick kinda does it for me

Mike

ElToroLoco

LMFAO! and this is the days of our hobby! I would have been a bit ticked that I didn't receive my card. Although I would have pursued it further within a reasonable amount of time. I think you're wrong if you're going to push the envelope almost a year later and bash the company about it. If you're able to prove to the board that there was a mistake, you could have swayed them. It's OBVIOUSLY an inventory mistake. I'm glad there was a solution to both your problems. I'm also sure that someone on the boards was the one who purchased the card to get it off the market!

Boopotts

Right or wrong, you should have let this drop as soon as you found out that someone else hit the BIN. No, I don't dispute that Nate could have handled this better, but when you're processing 1000's of cards every week there are going to be emails left unanswered, etc. By demanding the card you're forcing the seller to risk a neg from the guy who hit the BIN, and while I have no time for 'feedback paranoia' from guys who sell 30 cards a month or whatever for a bulk seller a DSR hit can cost them a significant amount in Ebay fees.

It's one thing to feel a little put out because a deal (albeit a very low dollar deal, and yes the dollar amount does matter) goes bad. It's quite another to ask the seller to stick his neck out to correct it. There was no malicious intent here, it was clearly just an honest mistake. Be the bigger man, accept the refund and buy the next copy that pops up.

nam812

<< <i>........You can tell it's been a couple days, because that popcorn chick kinda does it for me

Mike >>



I can watch the popcorn chick's arm bump into her boobie all night long.

cardbender

<< <i>


Let me tell you something right now, I have never PM'd you, so I have no problem posting this as it pertains to the thread. >>



So Joe (Publius) tries to help bring this little dispute of yours (from a freaking year ago) on a lousy $10 card to an end, and you out him and his PM on the message board.

You're an idiot.

Another PITA buyer added to my blocked bidder list.

I'm going to burn all my Bossy cards now in your honor.

(edited for bad grammar)

MeteoriteGuy

"Right or wrong, you should have let this drop as soon as you found out that someone else hit the BIN."

That is likely fair and correct. OCSI have done tons of business on the boards, myself included, with very minimal problems. I would have no problems buying from them again.

However, I don't think Patrick was bashing OCSI. His original e-mails were ignored. He does have the right to make it public at that point. Nate made himself, and OCSI I think look bad by his response to the list. It is obvious he did not look into it but instead replied to the list with a completely wrong statement.

I don't think the dollar amount matters....as some of you are like, it's not hundreds of dollars. So what? 95% of OCSI's inventory is in the same dollar value.

Barfvader

Thread archived for future reference.

calaban7

<< <i>


>>





If you would've taken care of this last year , none of this would've been posted or mattered. You paid by credit card and did nothing . A delivery confirmation was given , and was never followed up. I WANT MY CARD. I WANT MY CARD. I WANT MY CARD......... ETC, ETC, ETC.....

I really do understand getting upset about not receiving something after paying for it. It would've been great if you would've done your part , when the problem was a problem. Your credit card company could've resolved this easily . You didn't do your part then either.

There is just something about the hockey guys on this board. They all seem to cry the same way. I WANT MY WAY. I WANT MY WAY. I WANT MY WAY......

calaban7

<< <i>

<< <i>........You can tell it's been a couple days, because that popcorn chick kinda does it for me

Mike >>



I can watch the popcorn chick's arm bump into her boobie all night long. >>



Damm Nick , your investigating skills amaze me everytime.

samspop

I love Scarlett Johansson.

Barfvader

This thread reminds me of something I read on here just a short time ago.



<< <i>This pulling up of members' eBay accounts in an attempt to throw them under the bus seriously needs to stop. This is something that should have been discussed through PM first, but of course, it was not.

And once again, the "sport" of throwing people under the bus here has to stop. >>