How to win an Ebay Dispute as a Seller?
joelwalter
Posts: 148 ✭✭
I sold a $300 card on Ebay in early January. The buyer paid and has had the card since around January 4-5th. Everything seemed fine and I assumed the buyer was satisfied with the card..
But lo and behold, he files an Ebay dispute today asking for a full refund due to "not as described"
The card was listed as nrmt-mt and clearly falls within the parameters of PSA's NRMT-MT definition. He seems to think otherwise.
My question is..how do I win an Ebay dispute as a seller when I feel that I described the item accurately.
Do I send a refund? Do I escalate it to a claim? This is all new to me as I have had a couple of Paypal claims to deal with but never one from Ebay.
Any help would be appreciated.
But lo and behold, he files an Ebay dispute today asking for a full refund due to "not as described"
The card was listed as nrmt-mt and clearly falls within the parameters of PSA's NRMT-MT definition. He seems to think otherwise.
My question is..how do I win an Ebay dispute as a seller when I feel that I described the item accurately.
Do I send a refund? Do I escalate it to a claim? This is all new to me as I have had a couple of Paypal claims to deal with but never one from Ebay.
Any help would be appreciated.
Joel C
0
Comments
If it's a graded card, you might be able to fight it, because it is what it is, and there's no interpretation
but if the card was ungraded, he could easily have a difference of opinion on the condition
He would be the one to escalate to a claim, not you
If I were you, I'd:
1) Tell the buyer to send the card back with deliv conf
2) Make sure you get the card back in the same condition and that it's the same card (he didn't switch em)
3) If all is good, give him the refund and relist the card
In theory, it is not possible for a TPG card - properly described - to be SNAD.
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An item is not Significantly Not as Described if it is materially similar to the seller’s item listing description. Here are some examples:
The defect in the item was correctly described by the seller.
The item was properly described but you didn't want it after you received it.
The item was properly described but did not meet your expectations.
The item has minor scratches and was listed as used condition.
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The correct defense is to explain why the item CANNOT be SNAD,
under the EBAY/PayPal definitions.
If you lose, you can appeal.
You can also contact the BBB in San Jose.
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Checkout the "buyer" on toolhaus.org to see if his FB indicates that he is
a serial SNADer. If he is, let EBAY know.
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Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
<< <i>Just refund the buyer upon the item's return and relist it. If you were the buyer, would you want to be stuck with an item you didn't want? Especially since this is a raw card and not TPG. You say that you graded it within the parameters of the PSA grading scale, but I have found that invariably the owner of a card grades his cards much more subjectively than what the card would actually grade if submitted to PSA. >>
Agreed. Its best to just refund the buyer since it is a raw card. Even though the seller is not at fault here. Then put him on the BB list. If the buyer files a claim and loses he will most likely leave a neg.
I have also heard of buyers winning claims on psa graded cards. Which is pathetic by paypal.
This is one of the silliness schemes of ebay. Anything that is used goods like old sports cards, should be sold "as is". And not subject for a refund if the buyer is not happy.
<< <i>In theory, it is not possible for a TPG card - properly described - to be SNAD.
.................
If you lose,
You can also contact the BBB in San Jose.
>>
Just wondering storm, do you report ebay or paypal to the BBB? And does this help your appeal?
The seller (OP) claims that it is only within the parameters of
what a PSA card would be. Unless I mis read what he said.
The only problem I see here is if the buyer returns some other card and not what
was sent.
Steve
Instead of saying "Card is near mint - mint"
Say..."Please check out scan for condition of card"
It sounds pathetic as far as a description goes, but honestly, what could they possible file a SNAD on in "Check out scan for condition"
<< <i>The way I read it it's not a TPG graded card.
The seller (OP) claims that it is only within the parameters of
what a PSA card would be. Unless I mis read what he said.
The only problem I see here is if the buyer returns some other card and not what
was sent.
Steve >>
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VERY bad catch by me.
"...The card was listed as nrmt-mt and clearly falls within the parameters of PSA's NRMT-MT definition. He seems to think otherwise...."
The only way to win a militantly-maintained SNAD claim on a raw card
is to claim/prove a "switch" when the item is returned.
......................
The notion that raw cards fall within the "parameters" of PSA's definitions
is speculative, at best.
Many folks here can grade cards better/worse than I can; NONE of us
know what PSA will say about a card until PSA grades it.
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When the card is returned, make sure it was not switched.
the seller always thinks his card is NM/MNT and the buyer always thinks differently.
I guess one could say IMO the card is NM but please look at the scan and decide for yourself.
Storm even the post you made earlier was helpful to someone.
I was unsure if it was graded myself.
Steve
You may think you correctly described the condition, but it is still subjective. I would not fight this because your only defense is your opinion, not backed by a third party. This is not a battle to fight.
On a side note, if a raw card is worth so much, why not have it graded before selling it. I can understand people not grading $10 cards, but this is way different.
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