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Dealers and communication.

blu62vetteblu62vette Posts: 11,933 ✭✭✭✭✭
in U.S. Coin Forum
I know dealers get a bad rap for how they handle clients. I really try and side with dealers I really, really do. Last night I emailed a dealer asking for his table location at FUN as I make out my plan of attack. I have bought from the dealer before though he would not know via my email to him. My webpage is in the sigline of my email and I had no plan to solicit, I wanted to buy a DMPL!!!

I cant even figure out what language this is, textlish?

I have no plans to reveal who it is until I talk to the owner at FUN and get his side.

My email to them:

Can you tell me your table number at FUN?
>
> Thanks,
>
> Todd.

Email response to me:

Mr. Pollock,
The dealers table #xxxxx. However, we went into ur website & if u are going to try to solicit for ur services he has no interest so pls. don't bother him if this is ur purpose. We have no need for ur services & would be a waste of ur time & his. Thank u for understanding.
http://www.bluccphotos.com" target="new">BluCC Photos Shows for onsite imaging: Nov Baltimore, FUN, Long Beach http://www.facebook.com/bluccphotos" target="new">BluCC on Facebook

Comments

  • adamlaneusadamlaneus Posts: 6,969 ✭✭✭
    Some folks do not like solicitation and see it everywhere.

    I 2 h8 teh stoopid typing.
  • RYKRYK Posts: 35,799 ✭✭✭✭✭
    Perhaps I would have said it more tactfully and professionally, but I have no problem with the dealer's general message that he is not interested in your services. Obviously, it was written by an underling, and not the primary dealer.
    My Box of 20: https://pcgs.com/setregistry/collectors-showcase/box-20/ryks-gold-box-20/17132
  • blu62vetteblu62vette Posts: 11,933 ✭✭✭✭✭


    << <i>Perhaps I would have said it more tactfully and professionally, but I have no problem with the dealer's general message that he is not interested in your services. Obviously, it was written by an underling, and not the primary dealer. >>



    I agree it is from an underling, I will show it to the dealer while at FUN. All my emails to them prior have been for larger images of coins from their site. I would care less if the email was written better.
    http://www.bluccphotos.com" target="new">BluCC Photos Shows for onsite imaging: Nov Baltimore, FUN, Long Beach http://www.facebook.com/bluccphotos" target="new">BluCC on Facebook
  • yellowkidyellowkid Posts: 5,486 ✭
    I felt the tone of that message was rude, maybe he just needs a lesson in communication but that isn't the type of message you send to someone involved in a rather close knit business community.
  • PonyExpress8PonyExpress8 Posts: 1,670 ✭✭✭
    Pretty Stooooopid IMHO. I don't think I would do that to you Todd. image
    The End of the Line in the West.

    Website-Americana Rare Coin Inc
  • segojasegoja Posts: 6,141 ✭✭✭✭
    One day customer service will be important in this business, but as long as a dealer has all the money he needs, and he has the coin you want (and no one else does) you have to put up with all the crap.

    If the coin he has is nothing special, why even bother with dealers that treat you like dirt???

    You deserve better
    JMSCoins Website Link


    Ike Specialist

    Finest Toned Ike I've Ever Seen, been looking since 1986

    image
  • mrearlygoldmrearlygold Posts: 17,858 ✭✭✭
    How long has he been in business?

    Coin's for sale/trade.


    Tom Pilitowski
    US Rare Coin Investments
    800-624-1870

  • RYKRYK Posts: 35,799 ✭✭✭✭✭


    << <i>I felt the tone of that message was rude, maybe he just needs a lesson in communication but that isn't the type of message you send to someone involved in a rather close knit business community. >>



    Most dealers were not English majors in college. Many did not even attend college. The only dealer I know who graduated college with a major in English is Doug Winter (though, no doubt, there are others).
    My Box of 20: https://pcgs.com/setregistry/collectors-showcase/box-20/ryks-gold-box-20/17132
  • DokisDokis Posts: 111
    No excuse, but here is a good excuse. The guy has had a tough year and though he has seen bailouts go to the banks, the car dealer/manufacturers, the home builders and realtors, the debtors and seemingly everyone else, courtesy of his tax dollars, he has watched the value of his inventory shrink by 25%.

    I am not the fellow that you refer to, but I am a small, full time dealer. This has been a challenging year.
  • blu62vetteblu62vette Posts: 11,933 ✭✭✭✭✭


    << <i>How long has he been in business? >>



    Since 1985. I have no problem with someone saying the dont want services, dealers have enough going on at shows and I understand that from being behind the table , but do it professionally.
    http://www.bluccphotos.com" target="new">BluCC Photos Shows for onsite imaging: Nov Baltimore, FUN, Long Beach http://www.facebook.com/bluccphotos" target="new">BluCC on Facebook
  • adamlaneusadamlaneus Posts: 6,969 ✭✭✭
    Y r u so upset. Ur takin it hard. Ur not been treeted bad. Teh internetz spelling is ur future & mine. kplsthnkx.

    [edit] rofl rofl lol
  • blu62vetteblu62vette Posts: 11,933 ✭✭✭✭✭


    << <i>No excuse, but here is a good excuse. The guy has had a tough year and though he has seen bailouts go to the banks, the car dealer/manufacturers, the home builders and realtors, the debtors and seemingly everyone else, courtesy of his tax dollars, he has watched the value of his inventory shrink by 25%.

    I am not the fellow that you refer to, but I am a small, full time dealer. This has been a challenging year. >>



    I have been unemployed all year so I understand. I sell some of my coins to buy others....
    http://www.bluccphotos.com" target="new">BluCC Photos Shows for onsite imaging: Nov Baltimore, FUN, Long Beach http://www.facebook.com/bluccphotos" target="new">BluCC on Facebook
  • OffMetalOffMetal Posts: 1,684 ✭


    << <i>Most dealers were not English majors in college. Many did not even attend college. >>



    I find that the main issue with the message was the chat-speak and not the English or grammar. While in a more professional environment, I expect correspondences to be written in a more professional manner without the use of chat-speak. It doesn't need to be perfect, but a message typed without proper punctuation or capitalization seems much more professional and acceptable than chat-speak. If you know how to use the word "your" why would you want to switch it to "ur"?

    I guess the effort is what counts?

    I have a hard time bearing with this type of "language" seeing as most of my age group uses it image Every time I get a text message that says "hey man wat u doin?" I just want to go to whoever sent me that message and throw my phone at them. image

    Ben
    -Ben T. * Collector of Errors! * Proud member of the CUFYNA
  • ThePennyLadyThePennyLady Posts: 4,491 ✭✭✭✭✭
    Todd, let me know who they are and I'll beat them up for you.... or at least slap them around a little with my purse! And then I'll give that "kid" who wrote the email a lesson or two in proper English writing - if they're anything like my kids, they will probably feel they're being tortured so badly that they'll get down on their hands and knees and beg forgiveness for ever scorning you!
    Charmy Harker
    The Penny Lady®
    https://thepennylady.com/
  • pakasmompakasmom Posts: 1,920 ✭
    Classic example of someone making an (incorrect) assumption. From reading it, I think the author was actually trying to be polite... image
    Although I can't blame you for feeling insulted, try not to take this one too deep.
  • krankykranky Posts: 8,709 ✭✭✭
    I don't have a problem with it, actually. Text-speak isn't a professional way to communicate, but it doesn't bother me as the tone was polite. Had I been the recipient of your email, and it did not mention an interest in buying a coin and I also didn't recognize you as a previous customer, I would have also assumed you were wanting to make a sales pitch at the show due to the sig.

    New collectors, please educate yourself before spending money on coins; there are people who believe that using numismatic knowledge to rip the naïve is what this hobby is all about.

  • blu62vetteblu62vette Posts: 11,933 ✭✭✭✭✭


    << <i>I don't have a problem with it, actually. Text-speak isn't a professional way to communicate, but it doesn't bother me as the tone was polite. Had I been the recipient of your email, and it did not mention an interest in buying a coin and I also didn't recognize you as a previous customer, I would have also assumed you were wanting to make a sales pitch at the show due to the sig. >>



    That sounds fair. I had already asked for larger images of the coin I wanted to view so I didnt mention it again. Next time I will be sure to mention the coin I am looking at as it is fair to say that would have received a different response.
    http://www.bluccphotos.com" target="new">BluCC Photos Shows for onsite imaging: Nov Baltimore, FUN, Long Beach http://www.facebook.com/bluccphotos" target="new">BluCC on Facebook
  • robkoolrobkool Posts: 5,934 ✭✭✭✭✭
    Some of these dealers tend to be just out-right RUDE...
    Ebay items for sale Current BIN's / The Kingdom Collection
  • DennisHDennisH Posts: 14,003 ✭✭✭✭✭
    The spelling, syntax, and texting style of the message strongly suggests that the person who replied was somewhere between a Hannah Montana wannabe and a Paris Hilton wannabe (young female who thinks TMZ is a more authoritative media source than Associated Press) -- and THAT tells me the dealer puts a low priority on customer service in general. I'd love to get a PM and find out who it is, In fact, I'll send you a PM with two guesses that comes to my mind!
    When in doubt, don't.
  • dohdoh Posts: 6,457 ✭✭✭
    The text speak is very unprofessional. The dealer needs to be made aware of how his underlings (assuming it was an underling) are writing and speaking to people. Simply put, grammar like that costs the dealer money.
    Positive BST transactions with: too many names to list! 36 at last count.
  • EagleEyeEagleEye Posts: 7,677 ✭✭✭✭✭
    Welcome to the twitter age.

    Edited to add- very unprofessional, if you ask me.
    Rick Snow, Eagle Eye Rare Coins, Inc.Check out my new web site:
  • BochimanBochiman Posts: 25,546 ✭✭✭✭✭
    Many folks have their smartphones/iphones set for email as well. A lot of them, that aren't professionals, and, no offense to folks but I don't consider many coin dealers "professionals" as I do other professions where they have to work with folks, get into the habit of using typing shorthand when using these devices.

    So, there is the possibility that the email was composed over a cellphone and people do type like that when using their phones.


    That said, someone typing like that, for busines, will do more harm than good for their business. They also shouldn't make assumptions about siglines and the purpose of the request for a table number as that can easily be found ahead of time anyway.

    I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment

  • yellowkidyellowkid Posts: 5,486 ✭


    << <i>Classic example of someone making an (incorrect) assumption. From reading it, I think the author was actually trying to be polite... image
    Although I can't blame you for feeling insulted, try not to take this one too deep. >>



    I had a PM from Todd right after the initital post, he mentioned that maybe it was just an underling in a hurry so, even if it wasn't apparent in his post, I don't think he assumed too much from it. In any event I'm sure he will live through it.image
  • pakasmompakasmom Posts: 1,920 ✭
    I meant the underling assuming he was soliciting business...
  • WTCGWTCG Posts: 8,940 ✭✭✭
    The content of the response isn't the problem. It is the fact that the writing method is very unprofessional and very difficult to decipher.

    It's one thing to write like that when texting between friends but in terms of a business related inquiry that is unacceptable.
    Follow me on Twitter @wtcgroup
    Authorized dealer for PCGS, PCGS Currency, NGC, NCS, PMG, CAC. Member of the PNG, ANA. Member dealer of CoinPlex and CCE/FACTS as "CH5"
  • WTCGWTCG Posts: 8,940 ✭✭✭


    << <i>No excuse, but here is a good excuse. The guy has had a tough year and though he has seen bailouts go to the banks, the car dealer/manufacturers, the home builders and realtors, the debtors and seemingly everyone else, courtesy of his tax dollars, he has watched the value of his inventory shrink by 25%.

    I am not the fellow that you refer to, but I am a small, full time dealer. This has been a challenging year. >>



    Whether a coin dealer found 2009 challenging or prosperous depended on many factors. Though retail sales were often weaker than in previous years plenty of dealers did just fine. Lack of business volume is a valid excuse for reducing purchases, but not legitimate justification for bad grammar.

    I believe I have a reasonable idea who the dealer in question is.
    Follow me on Twitter @wtcgroup
    Authorized dealer for PCGS, PCGS Currency, NGC, NCS, PMG, CAC. Member of the PNG, ANA. Member dealer of CoinPlex and CCE/FACTS as "CH5"
  • TomBTomB Posts: 21,872 ✭✭✭✭✭
    I would never have responded in such a manner.
    Thomas Bush Numismatics & Numismatic Photography

    In honor of the memory of Cpl. Michael E. Thompson

    image
  • pennyanniepennyannie Posts: 3,929 ✭✭✭
    I would not have sent a reply like that but i get at least 10 calls a day from people trying to sell me their guns, cars, chainsaws or what ever. I have a lot of rent property and i guess renters think i have a mountain of cash laying around to buy there property. At times it gets old, but other times it is okay. I can see how a retail person would get tired of being hammered on daily to buy services etc. My cell phone takes calls daily from sales telemarketers.
    Mark
    NGC registry V-Nickel proof #6!!!!
    working on proof shield nickels # 8 with a bullet!!!!

    RIP "BEAR"
  • IGWTIGWT Posts: 4,975 ✭
    Problem avoidance. image
  • SmallTownCoinsSmallTownCoins Posts: 688 ✭✭
    Aside from the text speak, some dealers are just too way important for thier own good....
    I personnally would have taken offence at the responce, and made a point to never
    "bother" that dealer again....

    and yes, I am a full time B&M owner operator....
    Support your local Coin Shop
    LM-ANA3242-CSNS308-MSNS226-ICTA
  • sinin1sinin1 Posts: 7,500 ✭
    I would reply something like this->

    Not tring to solicit, wanna buy DMPL as have 10K in pocket ur stuff good unless me b wasting ur tym

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