Did anyone have no reserve auctions on eBay this last Saturday?
coin22lover
Posts: 3,542 ✭✭✭
In case you didn't know, eBay's search function was completely down almost all day Saturday and into the late evening. Did anyone lose big on no reserve auctions?
0
Comments
on two. The 6 I did well on were all bid up days before. The two I did not do well
with were still at opening bid at noon with plenty of watchers. I don't know if it was
ebay's problem or just the market. One was a SCD HK460 and the other a circulated
1913-s Barber Half.
bob
<< <i>eBay has sent a email to all sellers there is recorse.
Ah, yes. I just got the memo. Looks like they did the right thing.
<< <i>I did not receive an email from eBay regarding the issue. Would someone mind pasting the message here? Thanks! >>
Dear lindedad:
By now you might be aware that between 9:45am and midnight PST on Saturday, November 21, eBay search was down with searches returning limited or no results.
We know this is a very serious disruption, especially as you are ramping up your businesses for the holiday season. Because you had listings ending during or within an hour after the outage, I wanted to let you know, personally, what we will be doing to support your business and protect your eBay reputation.
First of all, this outage will not negatively impact your feedback or detailed seller ratings (DSRs) in any way. All auction-style listings completed during this time will be protected from negative and neutral feedback as well as DSRs below a five star rating.
In addition, we will not expect you to fulfill Auction-style orders completed during this time if you feel the search outage prevented you from realizing the full expected price from your auction-style listings that closed during the outage or within an hour after the outage. It's up to you whether you want to fulfill the item in the interest of good relations with your buyer or cancel the transaction.
If you do plan to cancel a transaction, we ask that you contact your buyer within the next 48 hours (by end of day Tuesday, Nov 24). For your convenience, we've drafted some language below that you can use in your emails to inform the buyer of your intention and let them know this cancellation was due entirely to an eBay issue and not you as a seller.
If you had Fixed Price listings completed during this time period, you would of course be expected to fulfill sold items as usual.
Second, in keeping with eBay's outage policy and doing what's right for sellers and buyers, we are taking the following actions for listings that ended during or within an hour after the outage (9:45am Saturday - 1:00am Sunday PST):
We will refund all associated fees for Auction-style listings and refund pro-rated fees for all active Fixed Price listings during the outage. This refund should be reflected in your next eBay invoice.
We will remove negative/neutral Feedback and detailed seller ratings (DSRs) lower than 5 stars given by buyers for affected Auction-style listings.
We will alert the eBay and PayPal resolutions team in the event that a claim of item not received is filed for an affected listing.
We will be sending a 10% coupon up to $100 off to buyers who won Auction-style listings during the outage for any inconvenience.
We fully understand the impact of an outage of this scope on you, our valued partners. We sincerely apologize for the disruption to your business. I want you to know that we are continuing to focus our teams and resources to ensure a smooth and rewarding holiday selling season for you.
Sincerely,
Lorrie Norrington
President, eBay
___________________________________
Suggested email for notifying your buyer of cancelled Auction-style transactions:
Dear Buyer:
As you may know, for a period of time from Saturday, November 21 to Sunday, November 22, eBay search was returning limited or no results. See the official eBay report. Unfortunately, the item you purchased from me on [date] was offered through an auction-style listing affected by this technical disruption.
I wanted you to know that as a result of this issue, I am cancelling this transaction and any payment you made will be fully refunded. In addition, eBay will be sending you a 10% coupon up to $100 off for the inconvenience. Now that eBay search is fully restored, I will be relisting this auction [today]. I sincerely hope you will bid again-and win!
If you have any questions, please do not hesitate to contact eBay via the "Contact us" link at the top of the eBay homepage. Thank you for your understanding. I look forward to your future business.
Sincerely,
------------------------------------------------------------------------------------------------------------------------
As outlined in our User Agreement, eBay will periodically send you information about site changes & enhancements. Visit our Privacy Policy and User Agreement if you have any questions.
eBay will not request personal data (password, credit card/bank numbers) in an email.
Protect yourself from Spoof (fake) e-mails. Learn More.
Copyright 2008 eBay Inc. All Rights Reserved.
Designated trademarks and brands are the property of their respective owners.
eBay and the eBay logo are trademarks of eBay Inc.
eBay is located at 2145 Hamilton Avenue, San Jose, CA 95125.
The clickable links are not included.
I did have auctions end during that time but did not end in fact I just got back from mailing the items out to the winners who had bid prior to the outage might of missed other bidders but the customers had bid and won from me in the past so I honored the contract.
Positive BST Transactions with a bunch of members
One man gathers what another man spills
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
<< <i>I had an auction end Sunday morning that I felt went way below what it should have. I did not get the memo. Can someone fill me in? >>
Sorry but what you thought and what they sold for are the breaks of the game.
But they are making up for it by cancelling the half price listings that were scheduled for this coming weekend.
<< <i>Give them a break they had to have real people work for a couple of hours to fix the problem.
But they are making up for it by cancelling the half price listings that were scheduled for this coming weekend.
My 8 auctions were ending during this time frame and I did not get that memo (I just checked again). Wern't enough
folks working to cover us all it appears.
bob
<< <i>Give them a break they had to have real people work for a couple of hours to fix the problem.
But they are making up for it by cancelling the half price listings that were scheduled for this coming weekend.
Yeah, I just saw that in my ebay mailbox....."sorry but we are canceling the reduced listings...."......they must be trying to make up for whatever they gave to people over this past weekend
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
At least they were non-coin items...
<< <i>
<< <i>I did not receive an email from eBay regarding the issue. Would someone mind pasting the message here? Thanks! >>
Dear lindedad:
By now you might be aware that between 9:45am and midnight PST on Saturday, November 21, eBay search was down with searches returning limited or no results.
We know this is a very serious disruption, especially as you are ramping up your businesses for the holiday season. Because you had listings ending during or within an hour after the outage, I wanted to let you know, personally, what we will be doing to support your business and protect your eBay reputation.
First of all, this outage will not negatively impact your feedback or detailed seller ratings (DSRs) in any way. All auction-style listings completed during this time will be protected from negative and neutral feedback as well as DSRs below a five star rating.
In addition, we will not expect you to fulfill Auction-style orders completed during this time if you feel the search outage prevented you from realizing the full expected price from your auction-style listings that closed during the outage or within an hour after the outage. It's up to you whether you want to fulfill the item in the interest of good relations with your buyer or cancel the transaction.
If you do plan to cancel a transaction, we ask that you contact your buyer within the next 48 hours (by end of day Tuesday, Nov 24). For your convenience, we've drafted some language below that you can use in your emails to inform the buyer of your intention and let them know this cancellation was due entirely to an eBay issue and not you as a seller.
If you had Fixed Price listings completed during this time period, you would of course be expected to fulfill sold items as usual.
Second, in keeping with eBay's outage policy and doing what's right for sellers and buyers, we are taking the following actions for listings that ended during or within an hour after the outage (9:45am Saturday - 1:00am Sunday PST):
We will refund all associated fees for Auction-style listings and refund pro-rated fees for all active Fixed Price listings during the outage. This refund should be reflected in your next eBay invoice.
We will remove negative/neutral Feedback and detailed seller ratings (DSRs) lower than 5 stars given by buyers for affected Auction-style listings.
We will alert the eBay and PayPal resolutions team in the event that a claim of item not received is filed for an affected listing.
We will be sending a 10% coupon up to $100 off to buyers who won Auction-style listings during the outage for any inconvenience.
We fully understand the impact of an outage of this scope on you, our valued partners. We sincerely apologize for the disruption to your business. I want you to know that we are continuing to focus our teams and resources to ensure a smooth and rewarding holiday selling season for you.
Sincerely,
Lorrie Norrington
President, eBay
___________________________________
Suggested email for notifying your buyer of cancelled Auction-style transactions:
Dear Buyer:
As you may know, for a period of time from Saturday, November 21 to Sunday, November 22, eBay search was returning limited or no results. See the official eBay report. Unfortunately, the item you purchased from me on [date] was offered through an auction-style listing affected by this technical disruption.
I wanted you to know that as a result of this issue, I am cancelling this transaction and any payment you made will be fully refunded. In addition, eBay will be sending you a 10% coupon up to $100 off for the inconvenience. Now that eBay search is fully restored, I will be relisting this auction [today]. I sincerely hope you will bid again-and win!
If you have any questions, please do not hesitate to contact eBay via the "Contact us" link at the top of the eBay homepage. Thank you for your understanding. I look forward to your future business.
Sincerely,
------------------------------------------------------------------------------------------------------------------------
As outlined in our User Agreement, eBay will periodically send you information about site changes & enhancements. Visit our Privacy Policy and User Agreement if you have any questions.
eBay will not request personal data (password, credit card/bank numbers) in an email.
Protect yourself from Spoof (fake) e-mails. Learn More.
Copyright 2008 eBay Inc. All Rights Reserved.
Designated trademarks and brands are the property of their respective owners.
eBay and the eBay logo are trademarks of eBay Inc.
eBay is located at 2145 Hamilton Avenue, San Jose, CA 95125.
The clickable links are not included.
I did have auctions end during that time but did not end in fact I just got back from mailing the items out to the winners who had bid prior to the outage might of missed other bidders but the customers had bid and won from me in the past so I honored the contract.
I never recieved any letters, or apologies from ebay...