for your entertainment - my (likely) first ebay return, we have another winnah

jsf

I think this buyer's claims are off. I guess he thinks I'm a jeweler?

I would appreciate your thoughts on how to handle this, if other than telling him to send it back and file a mutual cancellation. It would be my first return.
__________

first message from buyer:

on the coin the pcgs rating states this coin to have filed rims. you did not explain this. your discription states that there slight scrapes on the rim , but they are built up and smoth instead. you mention that this coin was holtered but i find no such word in the dictionary. this does not appear to be the coin that i bid on. this coin with the differences is possibly one or two grades than i expected. phil
__

next message from buyer (I still have yet to respond):

with the differences i feel this coin is of lower quality and value and i should send it back. this shipping expense should be yours.phil
____

*-both pictures and description were in the auction listing:

For Sale - one nice, circulated 1921 Liberty Walking half dollar, graded and certified by PCGS to be Genuine. There are some slight scrapes on this coin's rim, possibly where some old jewelry attachment was removed. There are virtually no scratches on this slab, the coin was recently holdered. Do note, I think some image quality is sacrificed when posted through this system.

doh

"holtered?" Did you write that in your description or can the buyer just not read?

AUandAG

Your description is accurate as far as I can see. Tell the buyer that if he's not happy
you'll refund. I would not pay for his shipping but that's up to you.
The coin is what it is and the rims are not very visible in the slab so what is he seeing?

bob

PrivateCoinCollector

<< <i>Your description is accurate as far as I can see. Tell the buyer that if he's not happy
you'll refund. I would not pay for his shipping but that's up to you.
The coin is what it is and the rims are not very visible in the slab so what is he seeing?

bob >>

airplanenut

I'd respond that he is welcome to return the coin. If you feel like it, point out that the serial numbers match. He's paying shipping for this one.

kryptonitecomics

<< <i>I'd respond that he is welcome to return the coin. If you feel like it, point out that the serial numbers match. He's paying shipping for this one. >>




Yep....accept the return but you should be out shipping as the image should have told the buyer everything he needed to know and if he had questions....maybe he should have asked before the auction ended?

coindeuce

Phil needs to spend his money on some literacy lessons more than he needs to spend his money on properly described merchandise.

kaz

I don't see how you could have produced a more accurate listing. If Phil isn't happy, he should come up with the return postage. It looks like he didn't ask enough questions before he hit the 'submit' button.

Swampboy

"Do note" sounds condescending.

"Note" says it all.

JMO

prudden1

If the seller followed Ebay's rules then the buyer would have known about the "Filed Rims". Ebays rules state(paraphrasing) that you must show full photos of both sides of the slab when claiming one of the allowed slabbing companies.

sinin1

I feel this coin should rate less

then GENUINE 82 as there seems to be more wear than that

zeebob

Let the guy return it. He pays shipping. NP.

greghansen

My return policy states that buyer pays return shipping. If yours is the same I'd agree with the general consensus that you should happily accept a return but stick with your written policy. If you return policy as stated in the auction was silent about who foots the bill for return shipping I would:

a.) fix that problem immediately and get the disclaimer put in there for future auctions, and;
b.) happily accept the return and pay for the return shipping.

IMO, if your return policy didn't specifically spell it out, it isn't worth the $4 or $5 to argue over and almost definately get a neg.

jsf

do you file a dispute in ebay's Resolution Center right off the bat since the buyer obviously wants this all handed to him on a silver platter, expecting me to pay for his return shipping?

charlienorth

I wouldn't rush into filing the dispute.

Who knows, maybe you can work it out with Phil.

In the likely event that you can't, there is plenty of time for filing a dispute.

ponderit

<< <i>a.) fix that problem immediately and get the disclaimer put in there for future auctions, and;
b.) happily accept the return and pay for the return shipping.

IMO, if your return policy didn't specifically spell it out, it isn't worth the $4 or $5 to argue over and almost definately get a neg. >>



Exactly my thoughts, take it back and pay the shipping. If the guy is going to be a risk for a negative and reading what I have from him, he will be... I'd probably block him as well so as not to have to deal with him in the future

pheh

Agree. Pay his shipping and block him. I wouldn't mind knowing the eBay ID so I can block him as well.

ziggy29

Sounds like a problem buyer. It's probably not worth getting nailed with a neg over shipping even if you shouldn't have to in principle. (That's eBay for you.) I'd probably just give the problem buyer their refund on shipping and block the hell out of them.

jsf

yeah, you go to the trouble, time, and expense to have a problem duly noted on a relatively nice, old, major key date coin, THEN some inept newbie buyer nukes your clean record with an unjustified Neutral. This, AFTER he'd requested to return the coin and I'd asked him to do the Mutual Cancellation thing. Yessiree, he's a winnah. sthomas724

UtahCoin

I wonder if the buyer cracked it out to look at the rims?

ponderit

That stinks. I blocked him too

ziggy29

<< <i>yeah, you go to the trouble, time, and expense to have a problem duly noted on a relatively nice, old, major key date coin, THEN some inept newbie buyer nukes your clean record with an unjustified Neutral. This, AFTER he'd requested to return the coin and I'd asked him to do the Mutual Cancellation thing. Yessiree, he's a winnah. sthomas724 >>

So how's that inability to leave anything but a positive as seller working out for you?

cheezhed

sthomas724

blocked

jsf

"So how's that inability to leave anything but a positive as seller working out for you?"


shee-oot. Right off the bat I knew that was going to work just about as well as those full slab photos ebay started requiring. ebay has just about gone as wacko as the politically correct crowd.

lkeigwin

You're in the right. But I don't fight with buyers. I'd reply by offering a full refund and point out, respectfully, why he is an idiot.

"Hi Phil. I'm sorry you are disappointed with the coin. I will cheerfully refund your payment as soon as you return the coin.

Yes, it is the same coin auctioned. Compare the PCGS certification number to the auction photo. The 'filed rims' is noted on the PCGS holder which was displayed in the auction's photos. I didn't think I needed to restate that but maybe I'm wrong. Sorry it came as a surprise.

"Holdered" is a term coin collectors use for coins that have been professionally encased in a protective holder by third party grading companies.

It is pretty standard for the buyer to pay for return shipping; often both ways. But I want you to be happy with my service so I will refund the return shipping costs too.

Have a great day."

Take the high road. This may cost you a few dollars but you won't get a negative with a reply like that above.

Then I would block the a**hole (which I have already done).
Lance.

adamlaneus

Just as an alternative, may I suggest the PSYCHO response. Sometimes you need to be nuttier than the other guy...


"WHat do u not understand about eBay. I now where you live. IM SO ANGRY. Dont ever contact me again I have seven nephews. You dont know ME!!! This cion has been inb my family for decades and u have no rite to insult it or call it somthing that it isnt. if u mail it bak, I will send you some free gifts too. Watch out." (*)




(*) Note, this forum is for entertainment purposes only. Please do not actually communicate to the buyer in this manner.

TomB

Just looking at this person's feedback I notice two things immediately. The first is that he has left two neutrals for sellers already while only having been registered on ebay since February with the first neutral because he expected to have the coin delivered faster to him. The second is that if you look at who he is buying from, you can see that he appears to be an example of a "price buyer" who stands a much better than average chance of being profoundly disappointed in his purchases in the future.

Explain the situation in your response to the feedback on your own feedback and then leave a similar, muted response within his feedback, too. Don't swear, give an obvious negative or release personal information on his feedback because ebay will nuke it if a complaint is filed and you will lose the ability to warn other sellers. Since you have already received the feedback, you may consider sending Phil a link to the NGC and PCGS boards to learn more about coins.

lkeigwin

Oh...he already left you a neutral. Didn't catch that. What a jerk.

In that case I wouldn't refund the return shipping. Your auction terms were clear.

No reason for ebay to get in the middle, IMO.
Lance.

jsf

this is the actual feedback he left me: "this coin had rims filed smoth and this was not explained"

I let him know I was rather flabbergasted at this, but also let him know I was still willing to do the honorable thing. This was my latest note to him: "Hello buyer sthomas724, I will not operate outside of accepted, ebay-defined rules and guidelines. Your demand that I should be held responsible for the your return item postage does not meet ebay guidelines, as I mentioned. Ebay guidelines are meant for your (the buyer's) protection, count on me to follow those guidelines. As I noted, you may certainly mail the item back. Also noted, please follow the return guidelines mentioned in the auction, they say I will provide a refund of your purchase price provided there is no damage to the item, that is minus the original shipping cost. I mentioned we need to do the standard Mutual Cancellation form/procedure. I would also send you a standard ebay request to revise your feedback. I, as a seller, need to know with some certainty that a buyer is agreeable to this before proceeding with auction cancellation. Ebay can certainly verify these steps. Let's follow the proper steps to get this item and money returned. Please and thanks, ..."


Still kicking...

ksteelheader

Blocked!!

Raybo

GEEZZ!

Spot on description and everything looks to be above board, the buyer is a knucklehead and just wasted a lot of your time ..........................

SamByrd

(shaking my head) this guy is something else. He left a neutral. I would do zip for this person the item was as described 100% and there was no ambiguity at all about the coin. Have him handle this through pay pal and refund the transaction that way. No way would he get a postage refund or any other consideration. He is the type of buyer that no one wants or needs. He will be a lot of trouble for many sellers.

jsf

and then:

"i am not willing to lose nearly 17.00 dollars in freight and will hold on to this coin as a way of remembering this sale. my original statement stands. thanks anyway.


- sthomas724"


you think he's a lurker here?