New E-Bay SNAD System Nothing gets Resolved !!!!!

thedutymon

Good Day,
Since E-Bay became involved with their new complaint system they are wearing me down and of course I am getting nothing resolved.

Example #1 I buy a PS2 Game for my son from some high Feedback Game Seller...Spend $5 bucks, Game arrives after 17 days. Doesn't work, all scratched to He!!. Send Seller three E-Mails, no answer. Check Feedbak has 47K Feedbacks, High percentage Positive 98.9 (Which I had looked at) due to sheer volume. Has dozens of Negs, business model works with Negs due to volume. Many Negs comment on Non Answer of Complaints.
File SNAD, finally after week get some computor e-mail from E-Bay with two options...Check Worked out or Not worked out, Check that issue is not worked out and get second E-mail telling me to call and discuss the issue with an E-Bay Customer Representative...BS !!!!! Moral of the story Seller wins....I have no time to be calling over some $5 item.
Great new system !!!!!!!!!!!!!!!

Example #2 Seller sells me an 1953 Bowman card as Original for $20.00, is 1990's Archive Reprint. E-Mail Seller three times, No answer, File SNAD. From this point on basically same as above. I will try to find time to call on this, but would bet it will slip through the cracks and Seller wins again.

Once again Great New System!!!!

How this works better than the screwed up system of just filing with PayPal before is beyond me!!!! I don't have time to sit on hold or go through three people and tell the story Three times while they find the info on their screen!!!!!!!!!!!!!!!!!!!!!!!! For $25 bucks!!!!!

Neil

SDavid

Good.

Because I know that most internet scammers (especially the ones scamming for cards) won't have the sack to make a phone call and answer questions from a real person. And the little kids out there using their mom's credit card will also be foiled by this unless they're reallll good at throwing their voice.

Clicking a mouse and writing a few lines of text is much too easy. That just invites dishonesty.

In your case, the issue is time, but if it isn't worth a phone call, it isn't worth worrying about. You'll benefit as a seller. Just don't buy from people who have shaky feedback (98.9 for a volume seller is very weak).

I've filed a SNAD once - with my credit card company - and they put me through the same process you're describing. They do that for a reason.

vladguerrero

It's bad. I have also been a victim of the just ignore it and it will go away game. You can leave neg feedback but you lose your money! Also, as you said the neg gets absorbed quickly due to the sellers volume.

Something that has burned me twice recently is sellers knowing about the Paypal rules and using them to their advantage. 1. contact seller 3 times, no reply. 2. file claim. 3. seller responds right away and of course says i didn't need to file claim and that he has told me to send it back for a refund. 4. i send it back. 5. weeks go by without a peep. 6. the Paypal claim will expire if I don't send it to Paypal for a decision (to buy time I do, seller is in Japan). 7. Paypal says I must provide DC to get my money back, since I've already send the card (as per previous resolution) this isn't possible and I will not spend $30 for dc from Canada to Japan on a $20 card!!!! Card was a printers plate seller sent in a top loader and paper mailer, it was bent in half. 8. Since filing the claim I email the seller 3 times to work out something fair (replacement or I pay extra for a upgrade, no response). He knows I'm screwed because I can't provide dc and is just ignoring me. 9. I realize I'm screwed (because he took a long time to send my credit card period to make a claim has expired, and I don't even think that would work since I did get the item) so I cancel claim, and basically send him a note praising him and apologizing for initiating a claim, asking he send a replacement. No response, this was completely a case of a seller hiding behind a imperfect system. I won't even spend my time calling eBay and Paypal as the monkeys they employ don't even understand their system let alone what could be wrong with it.

WinPitcher

Don't buy from sellers in Japan.


Steve

PoppaJ

Hi Neil,

We had 2 incidents last month that required us to file SNADs. We filed them directly through PayPal; didn't even consider going through eBay's new system.

Both incidents were taken care of by the sellers within 2 days. Pay with a major credit card backed PayPal payment and file through PayPal directly and avoid all headaches.

Sorry to hear about your ordeal.

PoppaJ

thedutymon

PoppaJ,
Maybe this is where I get confused. I file what I think is a SNAD through the available venue and I think that I am doing it via PayPal, only to find out it is E-bay. Or intercepted by E-Bay or whatever I end up dealing with E-bay.
Please explain how you bypass E-Bay to File anything. This is really where my problem is.
Thanks
Neil

PoppaJ

Hi Neil,

I have no idea about the eBay part of it. All I know is that I file a PayPal dispute and it has never reverted back to eBay. Maybe some changes have taken place since I filed, but both incidents happened in August 2009.

On the other hand, maybe the sellers both caved and decided to refund my money without a fight. This might be what happened. I didn't really pay much attention to why I was credited; I didn't feel like I had to do anything further.

Maybe Storm can chime in with an explanation.

PoppaJ

1966CUDA

Neil- I have had three in the last month and filed all thru Paypal and had no problems. Had a little bit of a wait cuz they give the seller time to answer to the complaint, but in then end I got refunds thru Paypal on all of them.


-Claude

Bigjohn69

I know Im a newbie but i collect old marbles as well as cards and someone on our chat found this site to weed out the positive feedback and shows just the negative ones, hope this helps,might save some time for someone,,,,John
Negative Feedback Look-up