Seller sent card without DC....haven't received card.

ndleo · August 19, 2009 12:41PM

I bought a card and the seller didn't use DC. It's been over a month and I still don't have the card. I filed a case with ebay. The seller said the Post Office is launching an investigation.

What does this mean for me? Will the USPS be able to find the card without a tracking number? He asked for 9 more days, but I'm not sure what that will do for me.

OAKESY25 · August 19, 2009 12:41PM

NOPE.. THEY CAN'T FIND THINGS THEY DO HAVE A CONFIRMATION ON

OAKESY25 · August 19, 2009 12:42PM

seller is gonna have to issue you a refund

ndleo · August 19, 2009 12:43PM

BTW - I hate the new complaint system on ebay. It basically says, don't bother us, fix it with the seller.

After this experience, it is so clear the recent ebay changes have NOTHING to do with buyer confidence.

ndleo · August 19, 2009 12:44PM

Thanks Bob. I thought so, but it's not so clear when it will happen.

storm888 · August 19, 2009 1:03PM

What would I do?

I would file my INR-claim through PayPal, NOW.

...........

EBAY Nonsense

..........

Giving the seller more time to find somethimg that cannot be found is silly.

grote15 · August 19, 2009 1:16PM

Definitely file through Paypal, like Storm said. You have 45 days from payment date to filer, so you better hurry up.

mike92694 · August 19, 2009 1:24PM

<< I bought a card and the seller didn't use DC. It's been over a month and I still don't have the card. I filed a case with ebay. The seller said the Post Office is launching an investigation.

What does this mean for me? Will the USPS be able to find the card without a tracking number? He asked for 9 more days, but I'm not sure what that will do for me. >>

Hmm. File on Paypal. He's only asking for 9 more days because (1) I believe that's when the 45 days expires, and (2) I don't believe he ever shipped the cards.

To be honest, the chances of an item getting lost in the mail is almost zero. I've never had an item be lost in the mail in my life. Though some have claimed the item to be "lost", I've had situations where it was actually never sent, and when I press the issue, the items were sent with postmarks that proved that they were not shipped earlier.

Edit to Add: Why should he ask for 9 more days? After all, if I were the seller, and after one month somebody doesn't receive the item, I'd like to know why immediately

Furthermore, why 9 days, why not 5, 10, 20, but 9? 9 seems to be a fairly specific and well calculated number.

ndleo · August 19, 2009 1:47PM

I tried to file through Paypal and it sends me back to ebay. I filed with ebay, but it isn't clear what will happen. Basically they are trying to get the seller to communicate.

I really don't like this process. Before it gave me a clear timeline of how long it would take. Right now I am just hanging out there.

storm888 · August 19, 2009 2:20PM

Because you fell into the nonsense-trap at EBAY, you will
likely need to get a PP supervisor to take charge of the
claim.

Telephone PayPal Customer Service at (402) 935-7733

Try saying: "Supervisor," until you get a live monkey.

You can also try hitting ZERO, or #ZERO.

............

I agree that your seller is likely trying to run the clock out on you.

ndleo · August 19, 2009 2:27PM

Thanks Storm.

It also seems like ebay is trying to destroy their business.

Underwraps · August 19, 2009 2:29PM

To be honest, the chances of an item getting lost in the mail is almost zero....

Lost in the mail ZERO yes I agree, but stolen by postal workers chances are very high.. Ive had 4 incoming packages stolen from me at a postal sorting facility with delivery confirmation and insurance. So I call the main usps office, you know what they told me..ahh w'll forward your complaint to a postal inspector and he will contact you. So far no one has called me back.

For me registered mail only or ups fedex i tell my sellers

storm888 · August 19, 2009 3:10PM

"...It also seems like ebay is trying to destroy their business. .."

....................................

The new scheme moves costs off of PayPal and onto EBAY.

In the event JD's "world's largest outlet mall" does not pan
out, a nifty spin-off of PayPal in a 2011/12 IPO will suit him.

NickM · August 19, 2009 7:21PM

Your seller is scamming you. I think a lot of us would like to know who he is.

Nick

jimq112 · August 19, 2009 9:29PM

<< I bought a card and the seller didn't use DC. It's been over a month and I still don't have the card. I filed a case with ebay. The seller said the Post Office is launching an investigation.

What does this mean for me? Will the USPS be able to find the card without a tracking number? He asked for 9 more days, but I'm not sure what that will do for me. >>

USPS has too much going on right now to launch an investigation over a card that was shipped with no DC, SC, insurance etc. He's telling you a story.

I agree, he never sent the card. File now.

Reljac · August 19, 2009 10:56PM

he could've sent it to the wrong buyer as well. I've seen that happen more often than you'd think. If he has no clue where it's at then you won't be getting the card.

onebamafan · August 20, 2009 12:11AM

Its on him, file your claims and let it run its course.

vintagechris · August 20, 2009 7:34AM

To be honest, the chances of an item getting lost in the mail is almost zero. I've never had an item be lost in the mail in my life. Though some have claimed the item to be "lost", I've had situations where it was actually never sent, and when I press the issue, the items were sent with postmarks that proved that they were not shipped earlier.

This is just not true. More items get lost than you realize. I have had a few items coming to me lost. All insured. I have alos had a few items lost that were purchased by regular customers that I know would not scam over a few dollars. I have also had an item that I shipped to someone, apparently lost, gave them a refund and the guy emails me 6 months later saying he finally received the item with the post mark the exact date I told him it shipped. I have also had my Postman leave a $1600 package at the house of a neighbor the next street over with similiar house #'s. He was honest enough to bring it to me.

With the billions of pieces of mail they handle each year, it is going to happen. It's a small % but it does happen.

sschauer513 · August 20, 2009 8:45AM

I've had a few items lost in the mail get delivered in the dreaded plastic baggy with note sorry got caught in our sorting machine here's what's left. And also had one took 6 months to arrive came in perfect condition with a 6 month old postmark this after already told the seller was only a dollar card so told him not to worry about refund as I've bought many items from him and doubt he'd scam me for a dollar.

So yes things happen would file paypal refund and if it shows up great just pay him again if not atleast you got your money back.

ndleo · August 27, 2009 4:02PM

The seller is reones81. I think he is a new seller. I tried working it out with him and here is what I got:

NOTHING EVER GETS LOST IN THE MAIL...THATS AN EXCUSE PEOPLE USE.....I KNOW YOU RECEIVED THE CARD 2 WEEKS AGO. I HAVE NO WAY OF PROVING IT SO CONGRADULATIONS YOU GOT A FREE CARD....JUST REMEMBER IT WILL COME BACK TO YOU USUALLY 3 FOLD...GIVE ME A WEEK I WILL SEND YOU YOUR REFUND.

Needless to say, ebay's "hug it out with the buyer" process did not work for me. I will contacting ebay directly to get the refund.

Thanks a lot ebay for your help!

storm888 · August 27, 2009 4:15PM

"...Thanks a lot ebay for your help!..."

//////////////////////

The "eBay Resolution Center" should be avoided.

PayPal is the ONLY way to solve problems with a
bad EBAY seller.

Maybe - in the future - the "eBay Resolution Center"
will work. Currently, it is useless.

jlzinck · August 27, 2009 9:38PM

<< The seller is reones81.

CONGRADULATIONS YOU GOT A FREE CARD.......GIVE ME A WEEK I WILL SEND YOU YOUR REFUND.

>>

I'd say it's about 12% you see a refund. I'd still file with paypal to make sure you are covered.

ndleo · August 28, 2009 3:39AM

Contacted ebay....they said 5-7 days. We'll see.

The seller charged me $8 for Priority Mail and tracker. When I didn't receive the card (after 10 days), I asked for the tracking number and he said he didn't use it or Priority Mail.

I assume he used a PWE and it got crushed in the USPS system. Graded cards do not live long in the auto sorters.

GOODLIEU · August 28, 2009 3:49AM

<< The seller is reones81. I think he is a new seller. I tried working it out with him and here is what I got:

NOTHING EVER GETS LOST IN THE MAIL...THATS AN EXCUSE PEOPLE USE.....I KNOW YOU RECEIVED THE CARD 2 WEEKS AGO. I HAVE NO WAY OF PROVING IT SO CONGRADULATIONS YOU GOT A FREE CARD....JUST REMEMBER IT WILL COME BACK TO YOU USUALLY 3 FOLD...GIVE ME A WEEK I WILL SEND YOU YOUR REFUND.

Needless to say, ebay's "hug it out with the buyer" process did not work for me. I will contacting ebay directly to get the refund.

Thanks a lot ebay for your help! >>

After receiving a response like this from the seller. I would cease any contact with him and file immeditly with Paypal and as soon as possible leave negative feedback for this person. Its one thing having a problem during these transactions but its totally unacceptable for him to insinuate that your a thief.

ndleo · August 28, 2009 5:01AM

I have a few more classics from this guy. He asked me if I accidently received a Pujols rookie card from him. Then he demanded I leave feedback because he knows that I received the card. This email came right after he admitted he didn't use DC.

Just for the record, Ebay tried to push me into dealing again with him and I said that I will not communicate with an abusive seller. I said look at the email chain, he is a nut. They finally agreed.

My experience with their resolution center is evidence that ebay still doesn't care about buyers, despite the spin. Before the process was automated and now it is managed by a person, so I don't know what ebay saves except frustating buyers and not having to issue refunds.

WinPitcher · August 28, 2009 5:06AM

him to insinuate that your a thief

Especially when it appears he is the thief.

8.00 for shipping and then does not use what he claimed in the description.

Steve

storm888 · August 28, 2009 5:33AM

"...Before the process was automated and now it is managed by a person, so I don't know what ebay saves except frustating buyers and not having to issue refunds..."

//////////////////////////////

As previously noted, the change in the process is designed
to move expensive line items OUT of PayPal and onto EBAY.

Their "cover story" that "EBAY employees are closer to the
transactions and better able to resolve conflicts" is poopoo.

Injured buyers should AVOID the "resolution process" offered
by EBAY.........and head straight to PayPal for a FAST remedy.

gumbyfan · August 28, 2009 5:38AM

<< Injured buyers should AVOID the "resolution process" offered
by EBAY.........and head straight to PayPal for a FAST remedy. >>

...and if PayPal continues to direct these injured buyers back to eBay, head straight to your credit card company.

storm888 · August 28, 2009 6:29AM

<< 

<< Injured buyers should AVOID the "resolution process" offered
by EBAY.........and head straight to PayPal for a FAST remedy. >>

...and if PayPal continues to direct these injured buyers back to eBay, head straight to your credit card company.

>>

///////////////////

Yup.

But, if PayPal filers are not able to decipher the workaround
on the PP site, they should CALL PayPal....... before they go
to their credit-card company.

PayPal will CLOSE accounts on folks who do not give PP a
"chance" to resolve the issue. Obviously, they don't close
all such accounts, but it is best to be cautious.

.........

This is ALL a labor-cost issue.

EBAY does not want relatively expensive PP-supers doing
what a bot - or an <$8 per hour call-center critter - can do.

By 2012, EBAY should be able to say that about 65%+ of
revs come from PP. At that point, PP will go out in an IPO,
and the "value" of EBAY as a sales site will be of much less
concern to investors.

PP will always have a lock on EBAY sellers. PP is doing well
at bringing on off-EBAY sellers; I see lots of them at fleas.
(It is now much harder to get a REAL Merchant Account than
it was a few years ago. PP is a prime beneficiary of the
tightening.)

Seller sent card without DC....haven't received card.

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