Here's Ebay's LIVE PERSON Customer Service Number....

ThePennyLady

In spite of Ebay's recent changes that you may or may not agree with, apparently they are trying to turn over a new leaf and be more customer service friendly. I recently bought a coin on Ebay that never arrived and the seller was not very responsive and would not help in filing the insurance claim. I informed Ebay that we had a problem and also filed a claim with PayPal. A short time later I received an email from Ebay asking if we'd resolved the issue and, if not, to call them. So I called them, and after entering a password, was connected with a live person. He was very helpful, and offered to speed up the PayPal process by authorizing a refund right away instead of waiting the usual several weeks for PayPal to issue the refund. He was very friendly and asked about the coin I bought and even gave me some tips on easier ways to get around Ebay. So I thought I'd post the phone number I used in case any of you need to contact a real person at Ebay. I'm also posting some other numbers I have in my contacts for Ebay but can't remember where I got them (maybe even on this forum a while back) but am not sure if they are current, so feel free to update this list if you have more current information.

Customer Service with LIVE person: 1-866-643-1588

Toll Free USA & Canada:
1-888-749-3229
1-800-322-3229
1-800-322-9266 Customer Service
1-888-749-3229
1-866-304-3229 Marketing
Toll Free?
801-545-2276 President's Receptionist
801-545-1853 "Christa"
Not Toll Free:
408-376-7400
408-558-7400
408-558-7401 (add'l sequential #'s may work 7402, 7403, etc)
408-376-7480 General
408-376-7443 "Arlene"
408-558-7458 Kevin Purslove
408-376-7205 Investor's Relations
408-376-7458 Media Representative
email
Power Seller's Customer Relations exec.relations@ebay.com
President's Office billcobb@ebay.com
CEO meg@ebay.com
CEO meg.whitman@ebay.com

PayPal Customer Service
1-888-221-1161

telephoto1

Pretty sure Bill and Meg's emails won't work any more. Seeing how they left and all.


New President and CEO is John Donahoe.

19Lyds

Ya confused me with this line Charmy:

"..........speed up the PayPal process by authorizing a refund right away instead of waiting the usual several weeks for PayPal to issue the refund."



Thats not what gets reported here.

Res

<< <i>Ya confused me with this line Charmy:

"..........speed up the PayPal process by authorizing a refund right away instead of waiting the usual several weeks for PayPal to issue the refund."



Thats not what gets reported here. >>



What confused me was the info that the seller wouldn't help in filing the insurance claim. I thought the seller was responsible for filing the claim. If it didn't arrive, do a chargeback.

ThePennyLady

<< <i>

<< <i>Ya confused me with this line Charmy:

"..........speed up the PayPal process by authorizing a refund right away instead of waiting the usual several weeks for PayPal to issue the refund."



Thats not what gets reported here. >>



What confused me was the info that the seller wouldn't help in filing the insurance claim. I thought the seller was responsible for filing the claim. If it didn't arrive, do a chargeback. >>



Not sure what Lyds means - what "doesn't get reported here"????

The p.o. says that either party can file a claim now, but I needed the seller's address, and when I requested his contact info from Ebay, I only got a phone, city, state, no street address, so I had to google him to get it. What do you mean "chargeback"? I used PayPal.

Res

<< <i>

<< <i>

<< <i>Ya confused me with this line Charmy:

"..........speed up the PayPal process by authorizing a refund right away instead of waiting the usual several weeks for PayPal to issue the refund."



Thats not what gets reported here. >>



What confused me was the info that the seller wouldn't help in filing the insurance claim. I thought the seller was responsible for filing the claim. If it didn't arrive, do a chargeback. >>



Not sure what Lyds means - what "doesn't get reported here"????

The p.o. says that either party can file a claim now, but I needed the seller's address, and when I requested his contact info from Ebay, I only got a phone, city, state, no street address, so I had to google him to get it. What do you mean "chargeback"? I used PayPal. >>



Go to the resolution center in paypal and click on "dispute a transaction" Fill in the requested information. If the seller didn't use delivery or signature confirmation, you will get your money back. If he did use DC and there is no record of it being delivered, you will get your money back. If the DC does show delivered, you may not get your money back.

ArizonaJack

While were here, I'll post a link to " get a human . com "....It works with many of those pesky " press 1 for...." places



getahuman.com

ThePennyLady

<< <i>Go to the resolution center in paypal and click on "dispute a transaction" Fill in the requested information. If the seller didn't use delivery or signature confirmation, you will get your money back. If he did use DC and there is no record of it being delivered, you will get your money back. If the DC does show delivered, you may not get your money back. >>



Insurance requires a signature, but it never even left his p.o. So does that qualify? I did file a report with Ebay that I never received the item - so isn't that what you're talking about? I also filed a claim with PayPal.

ThePennyLady

<< <i>While were here, I'll post a link to " get a human . com "....It works with many of those pesky " press 1 for...." places

getahuman.com >>



Very very cool - thanks Jack!

MsMorrisine

I'm not sure this is available to every user, but on the upper right is "Help" then at the bottom of the drop-down menu is "Contact Us"

on that page is a "Call Us" link (5am - 10pm PST, 7 days a week).

mrearlygold