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Never had this happen... buyer questioning the authenticity of the holder

commoncents05commoncents05 Posts: 10,093 ✭✭✭
in U.S. Coin Forum
Sold a coin on eBay this past Sunday, and I shipped it out Monday. They buyer received it today and emailed me saying:

Hi, Recieved the coin today and see the damage to the back label. Had not noticed that probably because i came to the auction listing late and until i went back just now to the listing and see the photo. It troubles me as it obviously was ripped off with intent and took some doing to get it off. Begs the question why and puts the authenticity of the holder in question. Your thoughts? Thanks

I responded:

This happens very frequently as many dealers use stickers on the holders to keep track of prices, inventory codes, as well as their cost. Some stickers do take the hologram off when peeled off of the holder. The holder is authentic, and if you show any dealer, they would agree. I have been dealing for many years, and I unconditionally guarantee the holder's authenticity. If you are a member of the ANA, you can submit the coin to NGC for a reholder for $5. I would even reimburse you the $5 if you do send it in.

Here is a photo of the coin:

image
image

-Paul
Many Quality coins for sale at http://www.CommonCentsRareCoins.com

Comments

  • relicsncoinsrelicsncoins Posts: 8,030 ✭✭✭✭✭
    Nice looking half.
    Need a Barber Half with ANACS photo certificate. If you have one for sale please PM me. Current Ebay auctions
  • notwilightnotwilight Posts: 12,864 ✭✭✭
    I've had this similar questions on inexpensive modern coins that would not be counterfeit slab candidates based on my pictures--not after purchase. Just as some people catch every disease they read about in the paper, some who have just read about fake slabs are now paranoid all the slabs are fake. --Jerry
  • ColonialCoinUnionColonialCoinUnion Posts: 10,087 ✭✭✭


    << <i>It troubles me as it obviously was ripped off with intent and took some doing to get it off. Begs the question why and puts the authenticity of the holder in question. >>



    Welcome to Ebay!
    Coin Rarities Online
  • commoncents05commoncents05 Posts: 10,093 ✭✭✭
    I'll admit, I didn't think it was going to turn out well, but I just got a response from the buyer:

    Hi, Thanks for explaining that Paul, i'll do that. Kind of you to offer the
    reinburse but i should have looked at that photo myself and asked before
    bidding. I know there are counterfeit holders around and that was my
    concern. I'll send it to NGC this week.

    Many Quality coins for sale at http://www.CommonCentsRareCoins.com
  • PerryHallPerryHall Posts: 46,339 ✭✭✭✭✭
    This generation of NGC slab had lousy holograms that would easily come off when you peal off any stickers. Best thing to do is to soak the label with a little Googone to soften the adhesive before you attempt to remove the sticker.

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • RedTigerRedTiger Posts: 5,608 ✭
    I had a dealer do this just after I bought the coin. He peeled off his price sticker and took off half the hologram. Some folks are just sloppy/nasty. I scolded him, still bought the coin.

    Investment blog: gold, stocks and more
  • Ed1840Ed1840 Posts: 355
    Glad to hear it turned out well. It's sad to say that our hobby has been shrouded in so much doubt. image
  • NumisOxideNumisOxide Posts: 10,997 ✭✭✭✭✭
    Typical sticker peeling for an NGC holder.
  • BochimanBochiman Posts: 25,437 ✭✭✭✭✭
    Paul,

    You gave a great, reasoned, answer to the question as it was posted. You didn't give any of the tongue lashings that are so frequently mentioned/suggested here.
    Kudos to you. You also offered the extra bit for the reholder, when you didn't need to do that. Poor buyer should realize how much it will cost for shipping/return of the coin though....a bit more than $5 image

    Glad the buyer was reasonable and his paranoia, as he is likely someone who isn't as "into" the boards and up to date knowledge, and seeing a ton of slabbed coin.

    Good it worked out image

    I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment

  • commoncents123commoncents123 Posts: 2,648 ✭
    I never did like "extra" stickers on slabs. But it's not that big of a deal anyway, that coin is as real as they come
  • dohdoh Posts: 6,457 ✭✭✭
    Shows that a reasonable response will often get a reasonable response in return. Glad it worked out.

    For the record, I don't think a damaged hologram puts the authenticity of the holder in question.

    Positive BST transactions with: too many names to list! 36 at last count.
  • lcoopielcoopie Posts: 8,873 ✭✭✭✭✭
    those holders should have been made so that
    the holograms do not peel off, I have many like that
    and am used to it, but really the holograms
    should have been inside the holder

    Obviously it is not YOUR fault, and I would not reholder for that reason
    LCoopie = Les
  • kazkaz Posts: 9,203 ✭✭✭✭✭
    That was a very even-toned, reasoned response you gave, and the offer to pay the reholder fee went "above and beyond." Glad things worked out ok, and your customer learned something too (and has every reason to be a repeat customer, I would if I were treated that well!)
  • pocketpiececommemspocketpiececommems Posts: 5,950 ✭✭✭✭✭
    I had a quesion on another thread about getting the sticky stuff from price tags off of slabs. I know dealers have to price them but there should be some type of sticker that does't leave this sticky stuff or put it on the edge.
    Pocketpiececommemoratives

    Lafayette Grading Set
  • SaorAlbaSaorAlba Posts: 7,570 ✭✭✭✭✭
    I buy the coin not the holder. I have some stickered stuff from Stacks and Goldbergs, and frankly I wish they didn't do it. But again I bought the coin and not the holder. I could care less about the holder or what it says.
    Tir nam beann, nan gleann, s'nan gaisgeach ~ Saorstat Albanaich a nis!
  • tahoe98tahoe98 Posts: 11,388 ✭✭✭


    .......the question that comes to mind for me, why can't the holograms be INSIDE the slab? wouldn't this solve some problems? any REAL reason this can't be done? image
    "government is not reason, it is not eloquence-it is a force! like fire, it is a dangerous servant and a fearful master; never for a moment should it be left to irresponsible action." George Washington
  • PerryHallPerryHall Posts: 46,339 ✭✭✭✭✭


    << <i>.......the question that comes to mind for me, why can't the holograms be INSIDE the slab? wouldn't this solve some problems? any REAL reason this can't be done? image >>



    If the holograms were inside the slab, they would have to be attached to the white plastic gasket rather than the shell which defeats the purpose of making the shell difficult to counterfeit.

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • 19Lyds19Lyds Posts: 26,491 ✭✭✭✭


    << <i>I'll admit, I didn't think it was going to turn out well, but I just got a response from the buyer:

    Hi, Thanks for explaining that Paul, i'll do that. Kind of you to offer the
    reinburse but i should have looked at that photo myself and asked before
    bidding. I know there are counterfeit holders around and that was my
    concern. I'll send it to NGC this week.     >>



    UGH! Will the buyer expect you to pay for the shipping/insuring both ways?? image
    I decided to change calling the bathroom the John and renamed it the Jim. I feel so much better saying I went to the Jim this morning.



    The name is LEE!
  • GrumpyEdGrumpyEd Posts: 4,749 ✭✭✭
    A big enough sticker hides the old sticker damage image









    Ed
  • foodudefoodude Posts: 3,573 ✭✭✭
    At the 2008 FUN show, I watched two top flight dealers at our table buy a 5 figure gold coin in a top flight holder. They spent more time studying the holder, particulary the edges, than they did looking at the coin. In the end, they bought the coin (and the holder).
    Greg Allen Coins, LLC Show Schedule: https://forums.collectors.com/discussion/573044/our-show-schedule-updated-10-2-16 Authorized dealer for NGC, PCGS, CAC, and QA. Member of PNG, RTT (Founding Platinum Member), FUN, MSNS, and NCBA (formerly ICTA); Life Member of ANA and CSNS. NCBA Board member. "GA3" on CCE.
  • AberlightAberlight Posts: 384 ✭✭


    << <i>Sold a coin on eBay this past Sunday, and I shipped it out Monday. They buyer received it today and emailed me saying:

    Hi, Recieved the coin today and see the damage to the back label. Had not noticed that probably because i came to the auction listing late and until i went back just now to the listing and see the photo. It troubles me as it obviously was ripped off with intent and took some doing to get it off. Begs the question why and puts the authenticity of the holder in question. Your thoughts? Thanks

    I responded:

    This happens very frequently as many dealers use stickers on the holders to keep track of prices, inventory codes, as well as their cost. Some stickers do take the hologram off when peeled off of the holder. The holder is authentic, and if you show any dealer, they would agree. I have been dealing for many years, and I unconditionally guarantee the holder's authenticity. If you are a member of the ANA, you can submit the coin to NGC for a reholder for $5. I would even reimburse you the $5 if you do send it in.

    Here is a photo of the coin:

    image

    Small world. I bought your 1941 Proof Walker. Guess it should be here maybe tomorrow if you mailed these on Monday. Looking forward to it.

    http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=120450036287&ssPageName=STRK:MEWAX:IT



    By the way I remember selling a $30 Walker Slabbed on Ebay and the buyer peeled off a sticker and damaged the hologram. He wanted me to refund $25 so that he could get it into another holder. I responded that I would accept the coin returned and pay his shipping both ways. Never heard from him again.



  • fcloudfcloud Posts: 12,133 ✭✭✭✭
    nice looking proof. did they respond back?

    President, Racine Numismatic Society 2013-2014; Variety Resource Dimes; See 6/8/12 CDN for my article on Winged Liberty Dimes; Ebay

  • silvergoldnutsilvergoldnut Posts: 456 ✭✭


    << <i>those holders should have been made so that
    the holograms do not peel off, I have many like that
    and am used to it, but really the holograms
    should have been inside the holder

    Obviously it is not YOUR fault, and I would not reholder for that reason >>



    agreed, but why don't dealers just bag the holders , you know the little bag that goes over the slab. then sticker all you want.
    i don't care as i crack most of mine out anyway, but thats a nice coin and should stay in the holder.
    i could see why he wrote you, but i would buy a coin off you just for the class you have in you response....

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