Ebay question, what would you do.
notwilight
Posts: 12,864 ✭✭✭
I have the 2009 silver quarter set of 6 coins in PCGS PR69 for $89.50 BIN. Tonight my auction went for $112.50. A few minutes later the high bidder sent a very polite note saying, "Hi, I did'nt know that you had these for $89.50, I guess there is no use asking for a credit for the difference but I had to ask. Thanks for your consideration. --xxxx"
I'm inclined to credit her the difference but then I'm paying too much ebay fees. Any ideas. I haven't responded to her yet. --Jerry
I'm inclined to credit her the difference but then I'm paying too much ebay fees. Any ideas. I haven't responded to her yet. --Jerry
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And if you have others list with a BIN of 89.50 you should raise those BIN's because the market is obviously higher.
<< <i>I personally would give her a break, youll probably make a new long term buyer. Thats the extra mile.... >>
Worry is the interest you pay on a debt you may not owe.
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"Everything you say should be true, but not everything true should be said."----Voltaire
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<< <i>
<< <i>I personally would give her a break, youll probably make a new long term buyer. Thats the extra mile.... >>
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<< <i>
<< <i>I personally would give her a break, youll probably make a new long term buyer. Thats the extra mile.... >>
Will’sProoflikes
(Changed my answer - See Below!)
The name is LEE!
It's getting worse, as buyer feel sellers owe them something AFTER they bid on an auction.
Does Heritage let you slide when you bid on a coin and then want out...I don't think so.
Ike Specialist
Finest Toned Ike I've Ever Seen, been looking since 1986
I'd sell it for the auction price, no remorse, no underhanded ethical behavior in this transaction. It's not about the money, and I don't think you'll lose a customer.
It happens to me all the time in my personal B/M business and we've been around for over 20 years......
As for your situation, I would ask the seller if they could pay the difference in eBay fees, or both of you mutually agree to cancel the auction, you get your FVF back and she can do the BIN. The only down side is you will lose your listing fees. Good luck!
<< <i>Agree to cancel the auction between the two of you and you'll get your listing fees back. Then sell her the set for $89.50. >>
Off eBay maybe
<< <i>Agree to cancel the auction between the two of you and you'll get your listing fees back. Then sell her the set for $89.50. >>
Then offer to next bidder
<< <i>She committed to the price she should pay it; she can back out and if she does just use second chance offer to sell it to the next highest bidder.
And if you have others list with a BIN of 89.50 you should raise those BIN's because the market is obviously higher. >>
I would agree 100%.
In honor of the memory of Cpl. Michael E. Thompson
<< <i>Agree to cancel the auction between the two of you and you'll get your listing fees back. Then sell her the set for $89.50. >>
I think that's what I'll try to do. --Jerry
<< <i>If you still feel that $89.50 is a reasonable level for these then I would sell them to her at that price. As for the difference in fees, how much could it be from $89.50 and $112.50? >>
About 10% of the difference. --Jerry
tell her that she should check eBay more often and you actually made a mistake in your BIN price, but you would have honored it if someone BIN'd it
<< <i>
<< <i>Agree to cancel the auction between the two of you and you'll get your listing fees back. Then sell her the set for $89.50. >>
I think that's what I'll try to do. --Jerry >>
Good idea - hopefully the deal doesn't deteriorate after you let them off the hook.
"A dog breaks your heart only one time and that is when they pass on". Unknown
1. A deal which the buyer never paid the seller for the item, but gave the seller a negative anyway!!
2. A deal where the coin was lost in the mail through no fault of the seller and the bidder hit the seller with a negative &
3. A few other negatives where the reasons behind the negatives were just as silly.
Bidders essentially have all the rights on ebay these days, which is one reason I have also substantially cut back my ebay offerings (especially since the time ebay stopped allowing sellers to give bidders negatives for any reason). While I rarely gave a bidder a negative anyway (and never received a single negative in 12 years), the prohibition on this changed the balance of power between buyers and sellers.
So, Jerry - just give her the $20 off, ask her to bid in your auctions in the future and be thankful she does not give you a negative for asking her to pay $20 more than your BIN price!!
Wondercoin
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<< <i>that's the state of our nation today; to many people feel they can do whatever they want irregardless of the consequences. If the deal goes wrong someone will bail them out >>
It's a COIN BAILOUT !!!
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<< <i>OP I don't understand why others, or you, should feel compelled to cut her any kind of deal at all and essentially reward her for reneging on a winning bid. She bid, she won, and now she's trying to renegotiate price after the sale. Nothing angers me more than someone who thinks the rules don't apply to them. As far as the "cut her a break and make a lifelong customer" sentiment... hogwash. I'd bet money that this is the only deal you'll ever do with her regardless of whether you cut the price or not. Bottom line...She bid, she won, she pays or it's NPB and BBL. >>
She is ok with that approach. If I tell her that I am not willing to negotiate, she will go ahead and pay. But that would flush all future business down the toilet with her. I have now heard from her, we are going to complete the sale for $89.50. BTW, most of my auctions have been closing in the $75 range so I am still getting good money. I think I had two nuclear snipes hit on the same auction. --Jerry
I agree with your approach in this situation. However, if the item was more scarce I wouldn't. I'd simply nicely tell the winner that you obviously underpriced the item at the BIN and you expect to be paid her winning bid.
BTW, ebay used to allow a credit for sales that went thru for less than the winning amount. They probably still do. You essentially go thru the same process as NPB but indicate that they have paid but paid less.
<< <i>Another hassle factor with E-Bay.
It's getting worse, as buyer feel sellers owe them something AFTER they bid on an auction.
Does Heritage let you slide when you bid on a coin and then want out...I don't think so. >>
Thank you for comparing apples to parakeets.
<< <i>that's the state of our nation today; to many people feel they can do whatever they want irregardless of the consequences. If the deal goes wrong someone will bail them out >>
What the hell does your babbling have to do with the scenario at hand? The buyer specifically stated that she didn't expect "a credit for the difference".
RIP Mom- 1932-2012
<< <i>
<< <i>Agree to cancel the auction between the two of you and you'll get your listing fees back. Then sell her the set for $89.50. >>
I think that's what I'll try to do. --Jerry >>
I'm gonna change my answer Jerry!
I looked at the bidding history on the coins and this bidder was a sniper that shot themselves in the foot! I say, make em pay!
The under bidder was c***E (49) which was probably sitting at $80.50. Along comes your winner and posts a big snipe with 4 seconds left in the auction not realizing that c***e (49) had placed a max bid of $110.
Do not let the buyer off the hook! Make em pay!
The name is LEE!
<< <i>A dealer I know just brought a small claims action against ebay for ($100/negative) compensation (and injunctive relief to remove the negatives) as a result of ebay allowing bidders to give this seller negative feedback for:
1. A deal which the buyer never paid the seller for the item, but gave the seller a negative anyway!!
2. A deal where the coin was lost in the mail through no fault of the seller and the bidder hit the seller with a negative &
3. A few other negatives where the reasons behind the negatives were just as silly.
Bidders essentially have all the rights on ebay these days, which is one reason I have also substantially cut back my ebay offerings (especially since the time ebay stopped allowing sellers to give bidders negatives for any reason). While I rarely gave a bidder a negative anyway (and never received a single negative in 12 years), the prohibition on this changed the balance of power between buyers and sellers.
So, Jerry - just give her the $20 off, ask her to bid in your auctions in the future and be thankful she does not give you a negative for asking her to pay $20 more than your BIN price!!
Wondercoin >>
Suck up on the negative Jerry! You'll make it up in no time with the volumes that you sell!
Make the sniper pay!!!!!!
The name is LEE!
RIP Mom- 1932-2012
<< <i>
<< <i>OP I don't understand why others, or you, should feel compelled to cut her any kind of deal at all and essentially reward her for reneging on a winning bid. She bid, she won, and now she's trying to renegotiate price after the sale. Nothing angers me more than someone who thinks the rules don't apply to them. As far as the "cut her a break and make a lifelong customer" sentiment... hogwash. I'd bet money that this is the only deal you'll ever do with her regardless of whether you cut the price or not. Bottom line...She bid, she won, she pays or it's NPB and BBL. >>
She is ok with that approach. If I tell her that I am not willing to negotiate, she will go ahead and pay. But that would flush all future business down the toilet with her. I have now heard from her, we are going to complete the sale for $89.50. BTW, most of my auctions have been closing in the $75 range so I am still getting good money. I think I had two nuclear snipes hit on the same auction. --Jerry >>
According to the bidding history:
there was only one nuclear snipe! The other fellow had an actual bid placed 10 hours BEFORE the auction ended. If anything at all, offer that bidder the set for $89.50 and REALLY earn a loyal customer! That sniper won't give one hoot about your business!
The name is LEE!
<< <i>there was only one nuclear snipe! The other fellow had an actual bid placed 10 hours BEFORE the auction ended. If anything at all, offer that bidder the set for $89.50 and REALLY earn a loyal customer! That sniper won't give one hoot about your business! >>
OOoooooohhhh!!! Those EVIL snipers! OOooooooohhhh!!!
Gimme a friggin' break. The above is one of the most dain-bramaged arguments I've read to date.
How do you know "that sniper won't give one hoot about your business!"??? On auctions I *ALWAYS* snipe, even when doing repeat business with sellers I've used for years. Sniping or not sniping has ZERO correlation with repeat business. Period.
These "SNIPERZ R EVULL!" arguments are beyond stupid.
Look, the bottom line is the seller can choose to:
1. Sell the merchandise to high biider at lower bid amount (which is what Jerry is doing). I wouldn't necessarily do it, but that is certainly his prerogative. I would put a caveat to the buyer that this is a one-time accommodation and that they should not expect this in the future.
2. Insist on the bid price. Well within his rights to do so, although might alienate buyer.
3. Offer to split the difference, making it a win-win for everyone.
I don't see this as extortion on the part of the buyer as many of you do. I see it as the buyer ruefully realizing that they could have gotten it cheaper and broaching the subject. Nothing wrong with it, and from the wording the buyer realizes the answer is probably no, but it doesn't hurt to ask.
I don't have a problem either with the buyer or the way that Jerry is choosing to handle it. Tempest in a teapot.
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<< <i>
<< <i>there was only one nuclear snipe! The other fellow had an actual bid placed 10 hours BEFORE the auction ended. If anything at all, offer that bidder the set for $89.50 and REALLY earn a loyal customer! That sniper won't give one hoot about your business! >>
OOoooooohhhh!!! Those EVIL snipers! OOooooooohhhh!!!
Gimme a friggin' break. The above is one of the most dain-bramaged arguments I've read to date.
How do you know "that sniper won't give one hoot about your business!"??? On auctions I *ALWAYS* snipe, even when doing repeat business with sellers I've used for years. Sniping or not sniping has ZERO correlation with repeat business. Period.
These "SNIPERZ R EVULL!" arguments are beyond stupid.
Look, the bottom line is the seller can choose to:
1. Sell the merchandise to high biider at lower bid amount (which is what Jerry is doing). I wouldn't necessarily do it, but that is certainly his prerogative. I would put a caveat to the buyer that this is a one-time accommodation and that they should not expect this in the future.
2. Insist on the bid price. Well within his rights to do so, although might alienate buyer.
3. Offer to split the difference, making it a win-win for everyone.
I don't see this as extortion on the part of the buyer as many of you do. I see it as the buyer ruefully realizing that they could have gotten it cheaper and broaching the subject. Nothing wrong with it, and from the wording the buyer realizes the answer is probably no, but it doesn't hurt to ask.
I don't have a problem either with the buyer or the way that Jerry is choosing to handle it. Tempest in a teapot. >>
This sniper was an idiot for not looking at Jerry's store in the first place and no I won't give you one break for condoning the sniping practice. Either bid and pay or go home!
"These "SNIPERZ R EVULL!" arguments are beyond stupid."
Huh! I never said that snipers are evil so if anything is stupid.........well. If a sniper is gonna play then they should own up to their own stupidity and risk taking! Either bid and pay or go home!
Now back to this "stupid" thing, I personally think it was "stupid" to enter a snipe which was way over what Jerry was asking in the BIN listings for this very same item.
The name is LEE!
<< <i>A dealer I know just brought a small claims action against ebay for ($100/negative) compensation (and injunctive relief to remove the negatives) as a result of ebay allowing bidders to give this seller negative feedback for:
1. A deal which the buyer never paid the seller for the item, but gave the seller a negative anyway!!
2. A deal where the coin was lost in the mail through no fault of the seller and the bidder hit the seller with a negative &
3. A few other negatives where the reasons behind the negatives were just as silly.
Bidders essentially have all the rights on ebay these days, which is one reason I have also substantially cut back my ebay offerings (especially since the time ebay stopped allowing sellers to give bidders negatives for any reason). While I rarely gave a bidder a negative anyway (and never received a single negative in 12 years), the prohibition on this changed the balance of power between buyers and sellers.
So, Jerry - just give her the $20 off, ask her to bid in your auctions in the future and be thankful she does not give you a negative for asking her to pay $20 more than your BIN price!!
Wondercoin >>
Interesting. Didn't know that Commiefornia small claims allows for equitable relief. Most states don't as they require you to file in a superior court. If that filing is successful, I hope Feepay gets a load of claims against them.
This is about a particular bidder who snipes at the last minute and then wants to back out and cut a new price simply because they didn't get it at the price they thought they would. And it appears the bleeding heart contingent here seems to think that it is just fine that they did so, and think OP should reward the offender with a better deal...because evidently that's the kind of customer they like to do repeat biz with. One who can't or won't play by the rules.
I want to buy coins from you guys who think that way...because I'll know that no matter what I bid, I can just cut a new deal after the fact if I don't like the price... Yeah, right.
RIP Mom- 1932-2012
<< <i>This is about a particular bidder who snipes at the last minute and then wants to back out and cut a new price simply because they didn't get it at the price they thought they would. >>
If I found that the buyer typically used the tactic of maikng overly large last-second bids, I'd be far less inclined to offer any sort of accomodation. I have nothing against snipers (heck, I snipe when I bid), but if you want to play the nuclear snipe game with the expectation that you're only going to pay one bid increment above the #2 bidder's reasonable bid, you have to accept the risk that there might be other nuclear snipes out there. Asking for a break after the auction is over when you finally encounter one is poor form.
<< <i>
<< <i>This is about a particular bidder who snipes at the last minute and then wants to back out and cut a new price simply because they didn't get it at the price they thought they would. >>
If I found that the buyer typically used the tactic of maikng overly large last-second bids, I'd be far less inclined to offer any sort of accomodation. I have nothing against snipers (heck, I snipe when I bid), but if you want to play the nuclear snipe game with the expectation that you're only going to pay one bid increment above the #2 bidder's reasonable bid, you have to accept the risk that there might be other nuclear snipes out there. Asking for a break after the auction is over when you finally encounter one is poor form. >>
Amen!
BTW, I didn't get the impression that this particular sniper was begging for leniency when she stated "I guess there is no use asking for a credit for the difference but I had to ask. "
To me, this indicates a willingness to accept the responsibility for the "nuclear" snipe whic is OK in my book.
But I'd still make her pay............
The name is LEE!