Amendment to the PayPal User Agreement
LeeG
Posts: 12,162 ✭
Effective Date: August 19, 2009
Beginning August 19, 2009 PayPal user agreement is being amended as follows:
1. We are revising Section 8 of the User Agreement for two reasons:
a. To show the fees in a clearer manner without a substantial change, and
b. To insert the following:
“In some instances, personal transaction pricing may not be available, the transaction will be considered a commercial transaction and the commercial transaction fees shall apply. This may occur on non-PayPal websites that offer you the ability to send a payment from your PayPal account."
Personal transactions are always available when you go to our website, log in to your Account, click the “Send Money” tab, and select “Personal” when you send the money.”
We are revising Sections 10.1 and 10.2 of the User Agreement. The revised section will read as follows:
10.1 Your Liability. You are responsible for all Reversals, Chargebacks, Claims, fees, fines, penalties and other liability incurred by PayPal, a PayPal User, or a third party caused by or arising out of your breach of this Agreement, and/or your use of the Services.
a. Liability for PayPal Buyer Protection Claims, and Buyer Complaint Policy Claims. If PayPal makes a final decision that you lose a Claim filed directly with PayPal, you will be required to reimburse PayPal for your liability. Your liability will include the full purchase price of the item and original shipping cost (and in some cases, you may not receive the item back). PayPal Seller Protection may cover your liability, see section 11 below.
b. Liability for claims filed directly with eBay under eBay’s resolution process. If you are an eBay seller, eBay requires that you comply with their resolution process. As such, you have provided eBay with permission to make a final decision on a claim that a buyer files against you directly with eBay. If eBay makes a final decision that you lose a claim, you agree to allow PayPal to remove funds from your PayPal Account in order to reimburse eBay for your liability. Seller Protection does not cover claims filed with eBay.
c. Opt-Out. If you do not want to allow PayPal to reimburse eBay for your liability, you may opt-out by calling eBay at 1-866-643-3727. Your opt-out will be effective within 3 Business Days. If you opt-out then eBay will not use your PayPal Account to recover amounts that you owe due to an eBay claim that you lost. This opt-out will not affect other amounts that you pay to eBay using your PayPal Account (such as your eBay fees).
10.2 Reimbursement for Your Liability. In the event that you are liable for any amounts owed to PayPal, PayPal may immediately remove such amounts from your Balance. If you do not have a Balance that is sufficient to cover your liability, your Account will have a negative Balance and you will be required to immediately add funds to your Balance to eliminate the negative Balance. If you do not do so, PayPal may engage in collection efforts to recover such amounts from you.”
We are revising Section 10.5 of the User Agreement to allow PayPal to place reserves on Personal Accounts that are receiving Commercial Transactions.
The PayPal Credit definition in section 15 will be expanded to include Bill Me Later.
Beginning August 19, 2009 PayPal user agreement is being amended as follows:
1. We are revising Section 8 of the User Agreement for two reasons:
a. To show the fees in a clearer manner without a substantial change, and
b. To insert the following:
“In some instances, personal transaction pricing may not be available, the transaction will be considered a commercial transaction and the commercial transaction fees shall apply. This may occur on non-PayPal websites that offer you the ability to send a payment from your PayPal account."
Personal transactions are always available when you go to our website, log in to your Account, click the “Send Money” tab, and select “Personal” when you send the money.”
We are revising Sections 10.1 and 10.2 of the User Agreement. The revised section will read as follows:
10.1 Your Liability. You are responsible for all Reversals, Chargebacks, Claims, fees, fines, penalties and other liability incurred by PayPal, a PayPal User, or a third party caused by or arising out of your breach of this Agreement, and/or your use of the Services.
a. Liability for PayPal Buyer Protection Claims, and Buyer Complaint Policy Claims. If PayPal makes a final decision that you lose a Claim filed directly with PayPal, you will be required to reimburse PayPal for your liability. Your liability will include the full purchase price of the item and original shipping cost (and in some cases, you may not receive the item back). PayPal Seller Protection may cover your liability, see section 11 below.
b. Liability for claims filed directly with eBay under eBay’s resolution process. If you are an eBay seller, eBay requires that you comply with their resolution process. As such, you have provided eBay with permission to make a final decision on a claim that a buyer files against you directly with eBay. If eBay makes a final decision that you lose a claim, you agree to allow PayPal to remove funds from your PayPal Account in order to reimburse eBay for your liability. Seller Protection does not cover claims filed with eBay.
c. Opt-Out. If you do not want to allow PayPal to reimburse eBay for your liability, you may opt-out by calling eBay at 1-866-643-3727. Your opt-out will be effective within 3 Business Days. If you opt-out then eBay will not use your PayPal Account to recover amounts that you owe due to an eBay claim that you lost. This opt-out will not affect other amounts that you pay to eBay using your PayPal Account (such as your eBay fees).
10.2 Reimbursement for Your Liability. In the event that you are liable for any amounts owed to PayPal, PayPal may immediately remove such amounts from your Balance. If you do not have a Balance that is sufficient to cover your liability, your Account will have a negative Balance and you will be required to immediately add funds to your Balance to eliminate the negative Balance. If you do not do so, PayPal may engage in collection efforts to recover such amounts from you.”
We are revising Section 10.5 of the User Agreement to allow PayPal to place reserves on Personal Accounts that are receiving Commercial Transactions.
The PayPal Credit definition in section 15 will be expanded to include Bill Me Later.
0
Comments
Next year they're probably going to have it so if any buyer is unhappy with a purchase, they get to keep the item, and PayPal gives them all their money back including shipping. They might even take out enough extra money from the sellers account to treat the buyer to a pizza as an act of goodwill.
Right now, a lot of sellers expect to get their item back if the money is returned to the buyer, and complain when they don't get it.
It'll be right in the agreement you enter into with PayPal, that if the buyer isn't happy, he keeps the stuff, and you give him his money back. Period!
This is their way of insuring that their buyers are kept happy.
Ray
AL
The name is LEE!
<< <i>My spidey senses detect future "horror" stories in the making. >>
mmmmhmm.... if they haven't had a reserve section before, I'm guessing that's where they will come from.
"forced to have a huge reserve and then acct locked for suspicious activity... help!"
<< <i>remember a buyer is paying money upfront without having the product in hand. >>
Yes, and a buyer can check out a seller before deciding to buy from him, too. Sellers just about never get to choose their buyers.
<< <i>How would we feel as a seller if we had to send the product before getting paid? >>
Getting paid through PayPal, there's no guarantee that you are going to get to keep the money you received, so it's not all that different from having to ship before being paid.
<< <i>I like PayPal, payment is Immed and when buying gives some protection, remember a buyer is paying money upfront without having the product in hand. How would we feel as a seller if we had to send the product before getting paid? Anyway always alot of negative about PayPal thought I would throw that in. Don't get me wrong there are always ways to improve but to me is the best way to transact on Ebay.
AL >>
paypal sends the money before the shipper ships. there have been tons of people who have been forced off ebay &/or arrested for keeping the money and never sending anything.
paypal is not an escrow service.
<< <i>so, I don't see a downside to opting out. Did I miss something? >>
you're opting out of only the part where it is an eBay dispute and giving paypal the right to settle the ebay dispute with paypal funds. How ebay then collects the funds is up to ebay, I guess, since it is their dispute.
you're not opting out of the other stuff, tho.
I'm going to opt out. I always drain my paypal account and bank account. I don't need any service charges.
and I guess those that drain, like me, are the reason paypal is using this "reserve" for some sellers.
c. Opt-Out. If you do not want to allow PayPal to reimburse eBay for your liability, you may opt-out by calling eBay at 1-866-643-3727. Your opt-out will be effective within 3 Business Days. If you opt-out then eBay will not use your PayPal Account to recover amounts that you owe due to an eBay claim that you lost. This opt-out will not affect other amounts that you pay to eBay using your PayPal Account (such as your eBay fees).
I remember the good ole days back in 1999 I think it was. It was nice to get immediate payment after everyone was used to having to wait for a check to arrive and clear. The purchased goods certainly do arrive a lot faster now. Back then we'd get $10 for everyone we got to sign up with paypal. It worked great. This were good.
That was then, this is now. Paypal sucks now and getting worse by the day, just like ebay. Between greedy stockholders and the Mgmt that sucks every penny out of us ......... and the lowlife theifs that abuse the system ............. I would like to go back to the days before paypal.
Filing a dispute only in Ebay will not allow Paypal to get your money back.
This appears to bridge that gap, where filing a dispute only in Ebay will allow Paypal to get your money back.
Basically, you only have to file one dispute now, with ebay.
That's my read, correct me if I'm wrong.
<< <i> Seller Protection does not cover claims filed with eBay. >>
Uh-oh...that's not a good thing.
<< <i>so, I don't see a downside to opting out. Did I miss something? >>
Seems like opting out is wise. They might need to talk to you first before snatching money.
Called eBay to opt out per policy update.
eBay told me PayPal's website was in error, that I had to call PP to opt out.
Called PP to opt out.
PP told me that they had nothing to do with it and to call eBay to opt out.
Called eBay again and was told that the default was opt out, and you had to opt in on a case by case basis.
Total time on the phone- approx. 55 minutes. All for nothing (apparently).
Bottom line- both companies are run by idiots.
If *I* treated *my* customers half as poorly as eBay and PayPal treat theirs, I'd be kicked off the site(s) in a heartbeat.
<< <i>Read the policy update on the PayPal website.
Called eBay to opt out per policy update.
eBay told me PayPal's website was in error, that I had to call PP to opt out.
Called PP to opt out.
PP told me that they had nothing to do with it and to call eBay to opt out.
Called eBay again and was told that the default was opt out, and you had to opt in on a case by case basis.
Total time on the phone- approx. 55 minutes. All for nothing (apparently).
Bottom line- both companies are run by idiots.
If *I* treated *my* customers half as poorly as eBay and PayPal treat theirs, I'd be kicked off the site(s) in a heartbeat. >>
I hope you ran up their fone bills real good.
<< <i>Read the policy update on the PayPal website.
Called eBay to opt out per policy update.
eBay told me PayPal's website was in error, that I had to call PP to opt out.
Called PP to opt out.
PP told me that they had nothing to do with it and to call eBay to opt out.
Called eBay again and was told that the default was opt out, and you had to opt in on a case by case basis.
Total time on the phone- approx. 55 minutes. All for nothing (apparently).
Bottom line- both companies are run by idiots.
If *I* treated *my* customers half as poorly as eBay and PayPal treat theirs, I'd be kicked off the site(s) in a heartbeat. >>
Yes, they are idiots, but they will waste no time in stealing your money for bogus claims. SWEEP THAT ACCOUNT!
<< <i>Yes, they are idiots, but they will waste no time in stealing your money for bogus claims. SWEEP THAT ACCOUNT! >>
If you sell just one or two items now and then, that would work But when you sell regularly, you can empty your account after every payment received and it won't matter because there'll always be more coming in.
dont need to grant anymore access to my funds to anyone else
but these idiots put the ebay phone number to opt out, which is apparently incorrect, need to call paypal to opt out (according to ebay)
then you are sent to offshore support and those idiots dont know what you are talking about (those offshore idiots and their solution centers never work-my 13 year old is more intelligent)
what a run around.................wonder if this will apply if the obvious flaw in their notification does not allow customers to call in their opt-out "notice"
I"m a little razzled. I don't see it on Ebay or Paypal where they are giving an Opt Out option.
If anyone knows exactly how to get to it, please post step by step instructions.
Thanks
<< <i>Yes, they are idiots, but they will waste no time in stealing your money for bogus claims. SWEEP THAT ACCOUNT! >>
That's fine, but I have my Paypal account backed up by my checking account as well as a CC on file with them, so what's to prevent them from "sweeping" my checking and or CC funds for a bogus claim?
- Jim
<< <i>
<< <i>Yes, they are idiots, but they will waste no time in stealing your money for bogus claims. SWEEP THAT ACCOUNT! >>
That's fine, but I have my Paypal account backed up by my checking account as well as a CC on file with them, so what's to prevent them from "sweeping" my checking and or CC funds for a bogus claim? >>
What prevents them is a judgment against them for doing just that IF you have a personal account. Merchant accounts are a different story.
I suspect the change is due to either a court decision against them or a compliance problem they have with CC laws.