Got my first Ebay negative on a $3.25 item...
USMC_6115
Posts: 3,010 ✭✭✭✭✭
322 positives and I get a negative from Ebay member retiredriver over a $3.25 set of State Quarters. He didn't like them, so I offered him a refund plus shipping...he states that in the negative? I don't get it!!!
Is there any recourse?
Auction link
Is there any recourse?
Auction link
0
Comments
I think he is new and doesn't understand when he is offered a fair deal. (new being a relative term...he only has 39 feedback).
That said, it seems that so many problems come from the really low items.....I think anything $20 and below (pick whatever low number someone wants to deal with) is best sold on the BST if possible....
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
You can do that here.
Whatever you do, DO NOT post anything cynical, angry, or defensive to the buyer's feedback... even if you feel you are 100% right and justified. As tempting as it may be to "slam" a hard-to-please buyer, you should avoid it at all costs. Like it or not, the majority of eBay buyers consider ANY defensive/negative commentary from sellers to be unprofessional, and will likely hold it against you. Ergo the expression, "the customer is always right."
<< <i>Congrats! You are now and experienced eBay seller!
Indeed; negative feedback happens to the best of us, unfortunately. Regardless of how great a seller you are; eventually a buyer will come along who's impossible to please no matter what you do. I maintained 100% positive feedback for 8 years straight before "earning" my first neg. It sucks, but you learn to grin and bear it and move on. If nothing else, the experience has taught me to try and be a little more forgiving toward other sellers who happen to have less-than-perfect feedback scores.
I agree ..... low value items bring out the Nut cases. One negative brought you down to 94.4%, Ouch !!!!!!
It was a lot of work on your part. Listing/packing/communicating/shipping for probably no profit ........ and then you get a negative on top of it.
What I've done with items that end up selling for a nominal amount and the insane picky buyers complain when they get it ..... I just return their money and tell them to keep the merchandise. I know that just encourages the Nut cases, but it allows me to get them out of my hair without a Negative. It just is not worth it. Anything that would bring less than $25 or so ........ I just throw it away if I'm tired of looking at it. I don't plan on wasting an hour or so and give free shipping on top of that, just for some Bozo to get it all for free anyway.
<< <i>Just post a follow-up reply to his feedback, and say "Sorry you were unsatisfied with your purchase; I tried my best to make it right" or something to that affect.
You can do that here.
Whatever you do, DO NOT post anything cynical, angry, or defensive to the buyer's feedback... even if you feel you are 100% right and justified. As tempting as it may be to "slam" a hard-to-please buyer, you should avoid it at all costs. Like it or not, the majority of eBay buyers consider ANY defensive/negative commentary from sellers to be unprofessional, and will likely hold it against you. Ergo the expression, "the customer is always right." >>
Too late lol "IDIOT! I offered return + shipping on a $3.25 item. 1st neg after 322 TY moron!"
<< <i>Too late lol "IDIOT! I offered return + shipping on a $3.25 item. 1st neg after 322 TY moron!" >>
Ughh... bad move. If you wanted to flame the buyer for being an idiot, you should have either:
A) Let him know in a personal email (not to be seen by the public); or
But calling the buyer an "idiot" within your own feedback profile is entirely self-defeating, so you're basically shooting yourself in the foot. WTG, you blew it!
"IDIOT! I offered return + shipping on a $3.25 item. 1st neg after 322 TY moron!"
-----
No points for style.
You should have taken the high road. Anyone
reading your reply will not be emotionally involved
in the transaction, and it just makes you look
vindictive.
The only people who will read your comment are
potential buyers of your items. Is this what you
want them to see?
Just as an aside, I don't get selling anything on eBay
for three or four dollars. What's the point??
~
"America suffers today from too much pluribus and not enough unum.".....Arthur Schlesinger Jr.
<< <i>Is there any recourse? >>
Not anymore after your reply. There is such a thing as mutually withdrawn feedback... at least I think Ebay still does allow that occasionally.
Sorry for your neg.
Steve
In memory of the USAF Security Forces lost: A1C Elizabeth N. Jacobson, 9/28/05; SSgt Brian McElroy, 1/22/06; TSgt Jason Norton, 1/22/06; A1C Lee Chavis, 10/14/06; SSgt John Self, 5/14/07; A1C Jason Nathan, 6/23/07; SSgt Travis Griffin, 4/3/08; 1Lt Joseph Helton, 9/8/09; SrA Nicholas J. Alden, 3/3/2011. God Bless them and all those who have lost loved ones in this war. I will never forget their loss.
Seller claimed I ripped him off, also stated it wouldn't grade Gem Mint 10, never said it would.
You state in Mint packaging, that doesn't look like US Mint packaging, FYI.
Block em and move on,
scott
Shouldn't it be more like 99.4 ?????(1 neg. out of 100 should leave a 99% positive!)
Ouch for the comments you made.
President, Racine Numismatic Society 2013-2014; Variety Resource Dimes; See 6/8/12 CDN for my article on Winged Liberty Dimes; Ebay
It seems they only go by the last 12 months...so it's 1 neg out of 25 total.
Undoubetdly true. With small items, it is not a question of 'if' but 'when' you will get negged.
Greg Hansen, Melbourne, FL Click here for any current EBAY auctions Multiple "Circle of Trust" transactions over 14 years on forum
<< <i>"IDIOT! I offered return + shipping on a $3.25 item. 1st neg after 322 TY moron!"
-----
No points for style.
You should have taken the high road. Anyone
reading your reply will not be emotionally involved
in the transaction, and it just makes you look
vindictive.
The only people who will read your comment are
potential buyers of your items. Is this what you
want them to see? >>
Couldn't agree more.
Repetition of ignorance is ignorance raised to the power two.
I've got 6,000+ and 3 negatives.
Total value of all 3 items.......$26
One was not even for my item!!
Seriously......I had a $3 rotor that was absolutely new in original box.
Guy bought mine and at same time several from another guy who was selling used rotors.
Left exact same negative feedback on both of us complaining about rust and wear.
Mine was new in box!!
No response to several appeals to correct feedback.
All 3 occured with no attempt at contact to say there was a problem.
All 3 from rookie buyers(less 25 feedback)
Frankly, I do not see why folks are buying and selling pocket change in a plastic holder on ebay--nothing good can come of it!
<< <i>Putting myself in the buyer's position, I would be annoyed if I had to go to the post office to return $3 worth of coins because you sent the wrong package >>
That is why when I make a shipping error I send the correct coins with a SASE for them to put the wrong coins in and drop in any mailbox. They don't have to leave the house.--Jerry
<< <i>
<< <i>Putting myself in the buyer's position, I would be annoyed if I had to go to the post office to return $3 worth of coins because you sent the wrong package >>
That is why when I make a shipping error I send the correct coins with a SASE for them to put the wrong coins in and drop in any mailbox. They don't have to leave the house.--Jerry >>
Jerry you are a highly-educated professional who is using professional service and skills to run a professional coin business. Most transactions include at least one party who is a dim-witted imbecile (I carry that torch in my transactions
Successful BST transactions with: SilverEagles92; Ahrensdad; Smitty; GregHansen; Lablade; Mercury10c; copperflopper; whatsup; KISHU1; scrapman1077, crispy, canadanz, smallchange, robkool, Mission16, ranshdow, ibzman350, Fallguy, Collectorcoins, SurfinxHI, jwitten, Walkerguy21D, dsessom.
If I saw this in a Seller's feedback, I'd not buy from that Seller.
My World Coin Type Set
<< <i>This week I received an e-bay coin purchase. It was listed as a Franklin proof and the picture was of a nice cameo coin. What I received was a low grade unc coin. I expressed my disappointment to the seller who offered to refund my money plus the shipping I paid. OK, that's the right thing to do, but what should I do? It'll cost me time and postage to return it and I only paid $8, so I'll probably keep it and take it as a lesson learned. But what feedback should I leave? The seller offered a refund, but the listing was clearly and intentionally wrong. I'd like to warn future buyers, but as this thread says, a neg is pretty punitive. >>
I would leave FB that reads "Not as described, but seller offered refund + shipping" and leave it at that.
Steve
of your pics and description, in my opinion. Are they the gold plated ones?
Hmmmm. ebay blew your feedback rating is all that I see wrong. 25 positives out of 26 sales
should be just a tad over 96%, not 94%
bob.
That reply was done in anger with no other excuse...I was pissed.
Live and learn!
It is sad that one chooses to neg a seller rather than seek a resolution.
Miles
<< <i>to be honest you look bad at the response to the jerks feedback. The guy is a moron and out of 300 your going to get some nut who bids on an item. I d0 think you were way more then fair with the buyer you attempted to resolve the issue. >>
it is possible to keep the negotiations up and then do the "revise feedback" route.
but your response is going to make it an uphill, or up-Everest, battle.
I don't know where or if you can look up the numbers on such things, but I'm willing to bet any amount of money that the preponderance of problem ebay transactions are over low-value deals. Not ALL of them to be sure, but the majority. I don't know why a seller would want to go through the hassle of photographing, listing, and paying fees on an item that is going to gross a couple of bucks or less... and that's assuming you get that much, and don't have a problem with the buyer. Plus you get to hassle with packing and shipping it. If you value your time for anything at all, you are backing up. If we have a bunch of cheap items we want to move, we either blow them out to another dealer or put them up as a lot of sufficient value to make it worthwhile.
At any rate, my time has value and it seems a waste of it listing low value stuff- where I'm not making anything even if all goes well. FWIW.
RIP Mom- 1932-2012
<< <i>Can a person be both an idiot and a moron?
Steve >>
Yes, I have been called that and more.. So, yes they can..
<< <i>
<< <i>Can a person be both an idiot and a moron?
Steve >>
Yes, I have been called that and more.. So, yes they can..
-----
Yeah, but your wife calling you that doesn't count.
~
"America suffers today from too much pluribus and not enough unum.".....Arthur Schlesinger Jr.
<< <i>Can a person be both an idiot and a moron? >>
No. It's based on I.Q.
Normal 71- above
Moron 51-70
Imbecil 26-50
Idiot 0-25
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
<< <i>When someone is unhappy with an item worth only $5-10, (you decide the amount) I think it's worth it to give them the money back (no shipping) and tell them to just keep the item. With the cost and trouble of sending it back, write it off and save your feedback. Those people just aren't worth the trouble... usually you can tell by their email they're going to be a problem. >>
The problem with most of those Ebay buyers described above is that they are rookies and leave knee jerk feedback without contacting the seller to say there was a problem.
They also rarely will make effort go through the Ebay hassle to modify feedback................
<< <i>
<< <i>When someone is unhappy with an item worth only $5-10, (you decide the amount) I think it's worth it to give them the money back (no shipping) and tell them to just keep the item. With the cost and trouble of sending it back, write it off and save your feedback. Those people just aren't worth the trouble... usually you can tell by their email they're going to be a problem. >>
The problem with most of those Ebay buyers described above is that they are rookies and leave knee jerk feedback without contacting the seller to say there was a problem.
They also rarely will make effort go through the Ebay hassle to modify feedback................ >>
Very true. I think a lot of them think of the feedback system as a quick online survey where they can vent with a few clicks. They don't look at it as someone's reputation, possibly built over years.
<< <i>You can always contact the buyer and exercise some good 'ol fashion butt nuzzling and try to get him to change the feedback
Good luck with that after calling him an idiot...
Not even going to try. I'm pretty much done with the situation. There's been some email contact even before the feedback comments from me. He is as stubburn as he is stupid. He thinks I did it on purpose, and I must be doing it to everyone. So, he's right and the whole world of over 400 other Ebayers must be wrong.
What can you do? It was just a matter of time.