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Here's something you don't see on Ebay much anymore

zep33zep33 Posts: 6,897 ✭✭✭
in Trading Cards & Memorabilia Forum
"Hi, just letting you know that your item will be mailing out on Monday July 6 by 9AM. We will email later that day to confirm shipment. If you have any questions or concerns, please feel free to contact us. Thanks very much!"

this for a $1.35 item with free shipping I just bought and paid for about 20 minutes ago.

seller - amelia5rabbits (869) 100%

for some reason, that was just really impressive to me

Comments

  • nam812nam812 Posts: 10,601 ✭✭✭✭✭
    Once I generate a shipping label I personally send this email to the buyer:

    XXXXXX,
    Thank you for your payment. Your card has been shipped, and the tracking number for your package is XXXXXXXXXXXXXXXXX. Positive feedback has been left for you. Please enjoy adding the XXXXXXXXXX to your collection. Regards, Nick
  • Bottom9thBottom9th Posts: 2,695 ✭✭
    I thought there was an automatic email generated by paypal when you create the label?
  • zep33zep33 Posts: 6,897 ✭✭✭
    I always respond too when someone makes a payment and tell them card will be mailed out the next morning - I just never get any communication from sellers anymore
  • nam812nam812 Posts: 10,601 ✭✭✭✭✭


    << <i>I thought there was an automatic email generated by paypal when you create the label? >>



    I do not use paypal for shipping, and I choose not to let stamps.com send the email automatically.
  • heritageheritage Posts: 2,662 ✭✭✭
    That's good to see. I agree I think that is impressive myself.
  • SportsamericaSportsamerica Posts: 990 ✭✭
    Most sellers I buy from don't send anything either... The only time I complain is when they say handling is 1 day, and it takes a week for the product to show up...
    Cory
    ----------------------
    Working on:
    Football
    1973 Topps PSA 8+ (99.81%)
    1976 Topps PSA 9+ (36.36%)
    1977 Topps PSA 9+ (100%)

    Baseball
    1938 Goudey (56.25%)
    1951 Topps Redbacks PSA 8 (100%)
    1952 Bowman PSA 7+ (63.10%)
    1953 Topps PSA 5+ (91.24%)
    1973 Topps PSA 8+ (70.76%)
    1985 Fleer PSA 10 (54.85%)
  • BarfvaderBarfvader Posts: 2,859 ✭✭✭✭
    I just for the first time in over a year won an auction on eBay (can you guess what I won image) and the seller was very good at communicating when the payment arrived (money order) and also when the items were shipped.

    Also got this in the email

    Leave a positive feedback on eBay for "sellers id". & I will return the favor...

    P.S.-

    *If leaving positive feedback, if you feel my shipping/handling prices were fair,
    please consider giving me a "5 stars" under ONLY the "shipping and handling charges"
    on the detailed seller ratings...
    Since ebay is using this to give us sellers discounts, any help is much appreciated!

    *If leaving positive feedback,
    and you feel my description/communication/shipping/handling was excellent,
    please consider giving me a "5 stars" on the detailed seller ratings...
    Since ebay is using this to give us sellers discounts, any help is much appreciated!

    I don't mind all that but I can bet some would be put off.

    Jeff

    Miscut Museum

    My Mess

  • FrozencaribouFrozencaribou Posts: 1,094 ✭✭✭✭✭
    Any helpful communication post-sale is a bonus these days on eBay.

    It makes such a big difference when sellers inform buyers of specific shipping dates and provide tracking without being asked.

    -Nathanael

  • Stone193Stone193 Posts: 24,487 ✭✭✭✭✭
    That's a good seller Mike.

    While they will lose money on your purchase, the 'good will' they earned is worth far more - no doubt you will keep them on your favorite list; as I would.

    Thanx for sharing.
    mike
    Mike
  • storm888storm888 Posts: 11,701 ✭✭✭
    Day of sale:


    Dear Buyer:

    Thank you for your order.

    Your items will be shipped via USPS on (next biz day).

    Your USPS Delivery Confirmation number is xxxx xxxx xxxx xxxx.

    Thank you.

    ............

    Day of shipment:


    Dear Buyer:

    Your items have been shipped.

    Your USPS Delivery Confirmation number is xxxx xxxx xxxx xxxx.

    Thank you for your order.

    ...............


    I never mention FB.

    Since the FB scheme changed, I leave FB upon payment.

    .........................................................

    Currently, about 70% of buyers leave FB.

    Of those, less than half play the star-game.

    ..................................

    I seldom sell collectibles on EBAY.



    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • nam812nam812 Posts: 10,601 ✭✭✭✭✭


    << <i>.....I never mention FB.

    Since the FB scheme changed, I leave FB upon payment.

    .........................................................

    Currently, about 70% of buyers leave FB.

    Of those, less than half play the star-game.................. >>



    I agree 100% with all 4 of those points.
  • lsutigers1973lsutigers1973 Posts: 11,093 ✭
    I use Paypal shipping so the buyer immediately gets the tracking number and proof that I at least printed out the shipping label.

    However, it is nice to get the follow up email from the seller stating when they will ship and thanking you for the purchase.
  • goyegoye Posts: 454 ✭✭
    The day paypal payment clears / arrives:

    Payments received today, your items listed below are on their way to the post office tomorrow for mailing out to you!

    If your satisfied with the quality of my product and customer service please reflect that to me with a full 5 star dsr rating PLEASE>>>>>>ebays making it tough on everyone, right?

    Please inform me if you have reasons for not giving me a full five 5 star dsr ratings, in order to improve my customer service.

    Reciprical feedback will be left for you.

    Appreciate your business, thank you repeat customers and also my new customers who I strive to make future repeat customers.

    Ebay member since 1998, goye
    1985-86 O Pee Chee PSA 910 Hockey
  • storm888storm888 Posts: 11,701 ✭✭✭


    << <i>The day paypal payment clears / arrives:

    Payments received today, your items listed below are on their way to the post office tomorrow for mailing out to you!

    If your satisfied with the quality of my product and customer service please reflect that to me with a full 5 star dsr rating PLEASE>>>>>>ebays making it tough on everyone, right?

    Please inform me if you have reasons for not giving me a full five 5 star dsr ratings, in order to improve my customer service.

    Reciprocal feedback will be left for you.

    Appreciate your business, thank you repeat customers and also my new customers who I strive to make future repeat customers.

    Ebay member since 1998, goye >>



    ///////////////////////////////////



    You - and lots of other sellers - are MUCH braver than I am.

    Buyers tend not to care that EBAY is destroying sellers.

    Suggesting that buyers might not be "satisfied," is too risky for me.

    Mentioning FB can invite bad results; like extortion.

    .....

    BUT, if it works for you, no point in changing it.

    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • goyegoye Posts: 454 ✭✭
    Edited to add:

    Truthfully,

    Ive lately gone right to auto feedbacking on the day of shipment.......

    But then again, their always that one customer thats not satisfied with one day "handling" as we all cant work for the post office.....

    I just want them to know that the day after their payments arrive they're items are going to the post office.

    goye
    1985-86 O Pee Chee PSA 910 Hockey
  • mtcardsmtcards Posts: 3,340 ✭✭✭
    I may be in the minority, but I have always felt that feedback should be left upon arrival of payment. Even more so in today's feedback environment. If I get an email or note that says anything regarding "reciprocal" feedback, I can guarantee that feedback will never be left. In my opinion, this "reciprocal" feedback is what started ebay on the path to what feedback is now. Back in the day, I saw many sellers leave pos for pos, neut for neut and neg for neg, regardless of what actually transpired in the transaction and this was from a lot of "honest" sellers, you can only imagine what the sleazeball sellers did for feedback.
    IT IS ALWAYS CHEAPER TO NOT SELL ON EBAY
  • storm888storm888 Posts: 11,701 ✭✭✭


    << <i>I may be in the minority, but I have always felt that feedback should be left upon arrival of payment. Even more so in today's feedback environment. If I get an email or note that says anything regarding "reciprocal" feedback, I can guarantee that feedback will never be left. In my opinion, this "reciprocal" feedback is what started ebay on the path to what feedback is now. Back in the day, I saw many sellers leave pos for pos, neut for neut and neg for neg, regardless of what actually transpired in the transaction and this was from a lot of "honest" sellers, you can only imagine what the sleazeball sellers did for feedback. >>



    ////////////////////

    All true.

    I used to leave FB after it was left for me.

    Now, there is nothing in it for sellers to avoid leaving FB first.

    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • WinPitcherWinPitcher Posts: 27,726 ✭✭✭
    I generally send an email after payment has been received telling the buyer that I appreciated
    his/her payment and that the item would be shipped ASAP.

    I then leave pos feedback.

    In the old days I would leave pos feedback first only if I knew the buyer. Since I believe payment is not the end of the transaction.

    Since I never received a negative for selling, I never had to retaliate (i probably would not have)

    I simply would have replied to the negative.


    Steve




    Good for you.
  • lsutigers1973lsutigers1973 Posts: 11,093 ✭
    Nothing to add. Just got tired of seeing Steve's name as the last poster on every friggin thread.
  • grote15grote15 Posts: 29,858 ✭✭✭✭✭
    I send an e-mail after receiving payment basically saying that "I got your $$$ and will ship out your item when I get around to it...may be this week, may be next, we'll see."


    Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
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