Ebay coupon, seller cancels transaction, coupon dies!!! Update: the Coupon lives again!!!

mbogoman

FYI - I used my 8% coupon last night and paid with Paypal. The seller canceled the transaction overnight and guess what? The coupon is no longer valid! It is good for one use only. I've spent the better part of the last two hours on the phone with Ebay and Paypal trying to get the coupon restored, but it just ain't gonna happen! So be careful when using your coupon - make sure the seller actually has the item you want to buy. In my case, I bought what was supposed to be a PCGS slabbed coin, but when the seller checked his inventory he found that it was an NGC slabbed coin.

*** Update: after roughly 24 hours, the coupon banner appeared again on my Ebay home page (same code as before). I tried it on a few listings and they showed the calculated discount. So I found something I wanted, negotiated a new BIN with the seller, applied the coupon and Bing Cashback, and clicked... It worked!!! So, apparently there is a built-in software mechanism whereby the coupon gets resurrected. What is interesting, but not surprising, is that none of the 7 Ebay and Paypal drones that I talked to on this issue had a clue - none of them mentioned anything about resetting the coupon. In fact, three of them specifically said it was dead, a done deal, and told me to keep looking for more coupons in the future. Great communication with the Help Desk, guys!!!

seemyauction

Call them back, make the statement, I thought the customer was always right.

End the conversation with the statement, well I guess its your choice not to honor the coupon, but its my choice to to not use your site.

mbogoman

I already expressed those sentiments. They acknowledged the "rightness" of my situation, but feigned helplessness, passing the buck back and forth between Ebay and Paypal. I also asked them to issue me a special coupon to make up for it (which is totally within their means) and that was a non-starter, too. I have already wasted two hours trying to get it restored - I'm not about to waste any more time.

telephoto1

Just curious...how much money would have been saved had you used the coupon successfully?

mbogoman

$63.60 from the coupon, plus another $63.60 from Bing Cashback. I even got an instant Cashback on the deal, but it left my Paypal account just as fast as it entered when the seller canceled the tranny.

grabba

That just isn't right!

derryb

call ebay back, ask for supervisor, keep going up food chain till you get one that has authority to give you another coupon.

GrumpyEd

<< <i>call ebay back, ask for supervisor, keep going up food chain till you get one that has authority to give you another coupon. >>



It might work. I had something similar and called them, they kept saying they can't fix it and I wasn't mad but kept replying "you still haven't solved the issue" and in the end the ebay rep said "I'll send you a $25 coupon". Better than nothing

Robb

RIP, Mr. Coupon. we hardly knew ye.

derryb

I have a couple of ebay accounts for different purposes and noticed the only one to get a coupon was the one that I do not use for purchases. Gues ebay is starting to realize hard times.

mbogoman

TTT for update

Broadstruck

droopyd

<< <i>What is interesting, but not surprising, is that none of the 7 Ebay and Paypal drones that I talked to on this issue had a clue >>



You may have unreasonably high expectations as to the quality of minimum-wage call service employees.