Advice and help with ebay buyer

262Runner · May 12, 2009 4:09AM

I recently broke and sold my 1961 Topps Baseball Set. All went very well, every buyer but one was happy and has left feedback.

The one unhappy buyer purchased the most cards, about 50 or so. I just got an email from him stating that some of the holders had scratches on them. Well, after collecting, and shipping 589 cards, I'm sure a few may have had some scratches. No cracked or broken holders however.

He has asked how I plan on handling this. I'm not sure what to tell him. I have submitted hundreds if not thousands of cards to PSA, scratched holders is part of the deal.

As a side note, this buyer also hounded me for reduced shipping charges which I gave him and came up way short on the shipping for his cards. I should have known this was going to happen.

thanks for listening.

Dave

123Slider · May 12, 2009 4:15AM

Take them back and give him the money back. Not worth the hassle, and he just may say that's OK, I'll keep them. I've always done this and very seldom, am I taken up on it. Most buyers are just trying to get a refund / discount.

Bosox1976 · May 12, 2009 4:16AM

Agree. Send them all back for a full refund or nothing. Partial refunds for unsubstantiated stuff is a slippery slope.

theskypilot · May 12, 2009 4:19AM

tell him/her to securely package the whole lot and return it. You will then give him a complete refund. When cards are returned notify ebay to get your fees back, issue refund through pay pal and then any cards that had other bidders offer second chance to.

Sorry this happened to you. Other than that ???

SKY

storm888 · May 12, 2009 4:28AM

Dear Buyer:

What is it you had in mind that I should do to satisfactorily conclude this transaction?

/////////////////////////////
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When an AH starts negotiating on shipping, it is ALWAYS prudent
to do nothing but wait for them to pay the listed price. When they
don't pay, file an NPB and REFUSE to complete the transaction.

A buyer's attempt to renegotiate shipping - after the sale - is
enough to get EBAY to remove any NEGs they leave.

.........

Buyers who are a problem at the front end, will ALWAYS be a
problem at the back end.

.........

The grocery store has stuff the AH can wipe on the slabs to
get rid of most "scratches."

//////////////////////////////////
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As the others noted, NEVER do partial refunds.

If the guy does not want the stuff, tell him to send it back
for a refund.

Hopefully, he will forget to use Delivery Confirmation / Signature Confirmation,
and the package will get lost in the mail.

OAKESY25 · May 12, 2009 4:31AM

I get scratches on the slabs directly back from PSA.. I don't give it a thought.. just a casualty of war in my mind...
I would be really annoyed by it.. and tell him to ship back for a full refund..
who is the bidder so I don't ever deal with him?

divecchia · May 12, 2009 4:53AM

If they got cracked in shipping that's one thing, but if he is talking about scratches I would tell him/her to return the cards if they are not satisfied. Do not issue a partial refund.

Donato

justmichael · May 12, 2009 4:55AM

Tell to send you the good ones back and that you will scratch them too so they all match.
Mike

Sportsamerica · May 12, 2009 5:00AM

Agree, tell him to ship back (his costs unless your refund policy states differnently)..

I would make sure they are the same (serial numbers) you sent to him, if you still have them.

WinPitcher · May 12, 2009 5:09AM

Agree. Send them all back for a full refund or nothing. Partial refunds for unsubstantiated stuff is a slippery slope.

Yup

Steve

fkw · May 12, 2009 7:00AM

If the scratches are small and slabs werent completely abused....... Refund the whole lot.

He may back off a bit on being so anal if he loses the whole group.

If the scratches are bad and obvious (on some) thats a different story, you may want to help with getting the bad ones reholdered (1/2 the fee or something).

But make sure he actually gets them reholdered too, and not just trying to squeeze you for more $$.

262Runner · May 12, 2009 9:39PM

Thanks everyone. I agree with all responses. Refund offered. He is going to send back cards with scratched holders.

Is there any way to recoop fees from ebay on the returned cards before I relist them?

Dave

nam812 · May 12, 2009 10:47PM

<< <i>..........Refund offered. He is going to send back cards with scratched holders.............. >>

As numerous other members have already noted above, giving a partial refund is asking for trouble.

WinPitcher · May 12, 2009 11:37PM

I'd have told him to return ALL or nothing. What he did was simply cherry pick the best cards.

Last month I sold a lot of raw 53's, ones I did not think would 6 or better.

I said that the lot averaged VG/EX to EX in my auction I stated if the winner was unhappy
he/she could return them but had to return them all.

Long story short winner notifies me that of the 10 cards 4 he disliked, I said NP return them all.

He counters with he wants 6 of them and only wanted to return 4 of them.

After about 3 more emails where I did not reply I think he got the message. The lot was not

being sold as a approval and I was not going to let someone cherry the best.

Steve

262Runner · May 13, 2009 10:24AM

Thanks Steve, I did clarify to him that the return offer for was ALL cards (acutally over 100 cards) not the few he did not like.

dave

Mphilking · May 13, 2009 10:27AM

Tell to send you the good ones back and that you will scratch them too so they all match.
Mike

that is hilarious!!

Bottom9th · May 13, 2009 10:37AM

<< <i>Tell to send you the good ones back and that you will scratch them too so they all match.
Mike >>

+1

Advice and help with ebay buyer

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