Left my first neutral and negative feedbacks today to maxxblue1 ...
MULLINS5
Posts: 4,517 ✭✭✭
After selling and purchasing on eBay for the past few years I left the same seller a neutral and a negative feedback for two auctions I won from him.
The neutral was because I paid almost 600.00 for a set of cards and they arrived in terrible condition, I returned them but the seller instead of issuing a prompt refund, relisted the set of cards then after over a week he eventually gave me the money back. During the time I was in a panic, scared that maybe I had been scammed out of 600.00…a feeling nobody should have to go through. I left a neutral instead of negative because the seller actually did refund the set. And I forgot to mention that the seller shill bid the relisted item as well as his other auctions...thanks to nightcrawler for finding this..
Shill Link
The negative was because I sent eleven cards from one of his sets that I purchased for 200.00. The cards were listed as “at least PSA 8 condition” The first submission included three PSA 6’s and two trimmed cards, the second submission just came back all six trimmed. I understand that when you purchase cards from somebody the condition of the cards is subjective. When they arrived they looked okay, but after submitting the cards I can see why they looked okay.
I contacted the seller and he said that he would give me my money back for the set I purchased, but I have already sold the remainder of the cards from the set. When I found out that the cards had evidence of trimming I immediately contacted the gentleman who purchased the remainder of the cards and offered him an explanation and a refund as I felt that that was the ethical thing to do. Also, why should I send the seller cards that I had spent over 100.00 to have professionally graded?
I have thought about whether or not a neutral and negative feedback is warranted for these transactions, I have thought about this for probably way too long, but in the end I felt that it was information that future potential bidders should know before they place their bid on one of his items. Is there anybody here that puts a lot of thought into neutrals or negatives or has some sort of system as to what merits such feedback?
Patrick
edit to fix broken link
The neutral was because I paid almost 600.00 for a set of cards and they arrived in terrible condition, I returned them but the seller instead of issuing a prompt refund, relisted the set of cards then after over a week he eventually gave me the money back. During the time I was in a panic, scared that maybe I had been scammed out of 600.00…a feeling nobody should have to go through. I left a neutral instead of negative because the seller actually did refund the set. And I forgot to mention that the seller shill bid the relisted item as well as his other auctions...thanks to nightcrawler for finding this..
Shill Link
The negative was because I sent eleven cards from one of his sets that I purchased for 200.00. The cards were listed as “at least PSA 8 condition” The first submission included three PSA 6’s and two trimmed cards, the second submission just came back all six trimmed. I understand that when you purchase cards from somebody the condition of the cards is subjective. When they arrived they looked okay, but after submitting the cards I can see why they looked okay.
I contacted the seller and he said that he would give me my money back for the set I purchased, but I have already sold the remainder of the cards from the set. When I found out that the cards had evidence of trimming I immediately contacted the gentleman who purchased the remainder of the cards and offered him an explanation and a refund as I felt that that was the ethical thing to do. Also, why should I send the seller cards that I had spent over 100.00 to have professionally graded?
I have thought about whether or not a neutral and negative feedback is warranted for these transactions, I have thought about this for probably way too long, but in the end I felt that it was information that future potential bidders should know before they place their bid on one of his items. Is there anybody here that puts a lot of thought into neutrals or negatives or has some sort of system as to what merits such feedback?
Patrick
edit to fix broken link
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Comments
As for maxxblue1, you should have nailed him with two negs for his shady dealings if nothing else.
Obviously you're not mean and miserable like me.
Hope you're not out to much.
<< <i>Not only would I have neg'd this guy , but I would have made it well known in caps about the trimmed cards. I don't know about anyone else here but I usually check feedback before I bid on anything on ebay. If there are negatives I usually check them out on toolhaus. Leaving neg feedback and clearly stating that they sell trimmed cards could ruin someones account. I surely would never buy anything off a seller that has even one neg mentioning trimming. Sounds to me like this guy deserves to have his rep ruined. You most definitely did the right thing. I personally have left two negs. One was for a six card lot that was put into a plain white envelope and mailed to me that way , thus ensuring that I would receive damaged cards , which I did. The other was for a seller that took a month to ship , ignored my messages and charged excessive shipping. Basically I gave the guy three strikes and he struck out! >>
Here are the feedbacks, remember there is only enough space for 80 characters:
neutral = SET NOTABLY NOT AS DESCRIBED, SELLER RELISTED SET B4 REFUND WHICH TOOK 8 DAYS
negative = DESCRIBED AS ALL PSA 8 SENT 11 TO PSA, 3 WERE GRADED 6 AND THE REST WERE TRIMMED
<< <i>Your actions are sure commendable Patrick. Great thing to do with your buyer.
As for maxxblue1, you should have nailed him with two negs for his shady dealings if nothing else.
Obviously you're not mean and miserable like me.
Hope you're not out to much. >>
Thanks. Not out too much, just want to make sure this doesn't happen to anybody else.
Patrick
Let's say that, as a seller, I accidentally sell a few trimmed cards. Maybe they are from a complete set purchased from another party, and I simply (and honestly) don't notice that they were trimmed (In the case presented my MULLINS5, he obviously didn't notice that they were trimmed either, or he wouldn't have sent them in for grading).
Customer receives the cards, sends them to PSA, learns that they were trimmed, and contacts me.
In my case, the best I could do would be to offer a full and immediate refund (and apologize profusely). I'm not sure that I could also afford to reimburse the customer for the grading fees.
Should I receive a negative for this?
To further muddy the picture, should MULLINS5 receive a negative since he resold the remainder of the cards to another gentleman (although I wasn't sure if that was an eBay transaction or not)?
bobsbbcards SGC Registry Sets
Steve
<< <i>The seller's behavior of shilling and withholding the $600 refund deserve a negative in and of themselves, but I think I need to play devil's advocate on the other transaction.
Let's say that, as a seller, I accidentally sell a few trimmed cards. Maybe they are from a complete set purchased from another party, and I simply (and honestly) don't notice that they were trimmed (In the case presented my MULLINS5, he obviously didn't notice that they were trimmed either, or he wouldn't have sent them in for grading).
Customer receives the cards, sends them to PSA, learns that they were trimmed, and contacts me.
In my case, the best I could do would be to offer a full and immediate refund (and apologize profusely). I'm not sure that I could also afford to reimburse the customer for the grading fees.
Should I receive a negative for this?
To further muddy the picture, should MULLINS5 receive a negative since he resold the remainder of the cards to another gentleman (although I wasn't sure if that was an eBay transaction or not)? >>
If the seller is displeased with your product/service then he has every right to leave a negative. I can throw up two dozen examples off the top of my head of instances where a customer (be it when I was roofing, or thorugh Ebay, or wherever) blew a gasket over an issue which I probably couldn't have prevented, and I never considered blaming them for their reaction. Once you start selling stuff--- and it can be anything-- you assume some responsibility for the outcome of events that aren't entirely within your sphere of influence. For people who find this unfair, or otherwise acceptable, there are other ways to make a living (or, in this case, to finance a hobby).
I agree that the OP should not have left a neg based on the fact he did not get the "8" he wanted alone.
As for the displeasure of some customers, it is bound to happen. If you sell items or services to the public, you are going to get displeased customers from time to time, even when the problem is outside the realm of your ability to prevent. The only thing that can be done is to learn from what happened and move on and try to avoid the same situation in the future.
It is still my belief that this whole feedback nonsense with ebay was at least initiated by those who withheld feedback and used it as a bargaining tool. (ie. "Leave me feedback and I will reciprocate with the same"). If these sellers had been in the actual business world and not sitting behind a computer, they would realize that "negs" are part of the game and its not the business that has zero, but the business that has the least that will thrive.
<< <i>The seller's behavior of shilling and withholding the $600 refund deserve a negative in and of themselves, but I think I need to play devil's advocate on the other transaction.
Let's say that, as a seller, I accidentally sell a few trimmed cards. Maybe they are from a complete set purchased from another party, and I simply (and honestly) don't notice that they were trimmed (In the case presented my MULLINS5, he obviously didn't notice that they were trimmed either, or he wouldn't have sent them in for grading).
Customer receives the cards, sends them to PSA, learns that they were trimmed, and contacts me.
In my case, the best I could do would be to offer a full and immediate refund (and apologize profusely). I'm not sure that I could also afford to reimburse the customer for the grading fees.
Should I receive a negative for this?
To further muddy the picture, should MULLINS5 receive a negative since he resold the remainder of the cards to another gentleman (although I wasn't sure if that was an eBay transaction or not)? >>
The moment I found out the cards were trimmed no thought of the seller went through my mind. My first reaction was to get online, contact the guy who bought the remainder of the set from me and offer him a full refund and let him keep the cards, which is what I did.
Steve
Which is why i haven't left feedback on a couple of ebay auctions myself...we'll see what PSA says. I won't go as far as leaving neutral or neg... i just wouldn't invest in any future actions of theirs. And of course, if there were :issues:, their ebay name will be proudly displayed here on the board//
Am I being crazy?
////////////
No, but it's kinda complicated.
The seller's puffery
“at least PSA 8 condition”
sorta set him up for a problem.
.......................................
Under the current PSA protocol, it is NOT possible, obviously,
for ANY seller to "guarantee" that a card will grade AT ALL.
A seller of a pack-pulled card could easily face a refund request
when the card comes back EOT.
To me that would imply that they would at the very least grade.
If they came back 6's and 7's I'd have no problem. If they come back trimmed or if upon
receipt I saw that they were 4's and 5's at best I'd simply seek a refund.
Buying raw on ebay is a crap shoot at best.
I have cards right now that I could sell raw on ebay but why bother?
Steve