Latest excuse from Microsoft's support RE: cashback

schr1st

After being told to wait until Monday for the payments to go through, and of course no funds having been deposited on Monday, I emailed them again. This was the the latest excuse:

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Thank you for contacting us back at Live Search cashback Customer Support!

We appreciate all the steps you have taken thus far, and we are also appreciative of your patience throughout this time. Unfortunately, we must ask that you give us some more time to research your specific issue. We will contact you back directly, once we have a resolution. Again, we appreciate everything you've done, and are very sorry for the inconvenience. This issue will be escalated to our Technical Support team for resolution.

Providing outstanding customer service is our top priority. We welcome your comments and suggestions about how we can improve the support we provide to you. Please reply to this e-mail with any feedback or visit: https://feedback.search.live.com/default.aspx?productkey=cashbackso

Thank you, Sean for contacting Live Search cashback Customer Support. I do understand any frustration you may be feeling regarding this issue and again I apologize for any inconvenience.

Warmest regards,

Shari F.

Customer Service Representative

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So, where is the angry mob looking to sue Microsoft, and how can I get in on the class action?

Boopotts

At least Shari F. is regarding you warmly.

Mickey71

I'm waiting on 3 pay outs as well. I keep seeing the failed, failed, failed. I honestly don't feel like I'm going to get the money. At least I purchased cards that were fair for the price. The cash back was icing on the cake.