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Update For Card Sellers and Buyers Using PayPal
storm888
Posts: 11,701 ✭✭✭
Rube's "suspicious" email is noted here.
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AuctionBytes' PayPal, eBay Glitch Report
By: Ina Steiner
Wed Oct 29 2008 16:09:26
An eBay seller wrote to say he's gotten two buyers complaining that they were unable to pay for items using their credit cards. "The common denominator is they don't have Paypal accounts," the seller wrote, and wanted to know if there were other sellers hearing the same problem from buyers. (Not that I'm aware.)
PayPal experienced a problem on October 24th affecting holders of its debit card. For a short window of time on Friday, according to PayPal spokesperson Michael Oldenburg, PayPal debit card transactions showed that they went through for twice the purchase amount. It takes no more than 4 calendar days for transactions to be captured, at which time it's only posted once, he said, so all problems should be resolved by today.
One of the PayPal debit-card users who contacted me said she got different answers from the store from which she made her purchase and PayPal, and, she said, "every time I call PayPal I get a different answer. Thank God there was money there to cover their over $200.00 mistake." (Debit cards affect your bank account balance, unlike credit cards.) I followed up with her this afternoon, and she said that PayPal wouldn't acknowledge that there was a problem until Monday 10/27, and she said the money has not yet been returned to her account.
The "double-dipping" problem sounds a lot like the one that occurred a month earlier, on September 26th.
Users are also reporting problems with PayPal eChecks. Apparently PayPal sent a notice to recipients of its eChecks to log in to paypal and claim their funds, initially causing people to wonder if it was a scam. PayPal's Oldenburg said it is a known issue and would have more information about it tomorrow. Complained one seller, "Holding money even a day with a small percentage of sellers can result in thousands of dollars of interest they make off their glitch."
Michael Oldenburg also responded to my inquiry about an article in the Industry Standard:
"It appears that there is a recurring billing issue in the integration between Skype and PayPal and we are actively working to fix it. PayPal protects all of our customers against unauthorized charges to their accounts so they are not responsible for any fraudulent charges. If PayPal customers feel that they have received unauthorized Skype charges to their PayPal accounts, they can initiate an unauthorized transaction claim from within PayPal.com by visiting our Security Center and clicking on the "Start an unauthorized transaction claim" link."
And just as I was about to post this report, someone wrote me about a problem eBay buyers are having redeeming a 10-percent off coupon (up to $100) There are several threads about it on the Checkout discussion board, including this one and this one. PayPal responded with an explanation in a post of its own.
Links included in the story, to see the links:
http://blog.auctionbytes.com/cgi-bin/blog/blog.pl?/comments/2008/10/1225310966.html
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AuctionBytes' PayPal, eBay Glitch Report
By: Ina Steiner
Wed Oct 29 2008 16:09:26
An eBay seller wrote to say he's gotten two buyers complaining that they were unable to pay for items using their credit cards. "The common denominator is they don't have Paypal accounts," the seller wrote, and wanted to know if there were other sellers hearing the same problem from buyers. (Not that I'm aware.)
PayPal experienced a problem on October 24th affecting holders of its debit card. For a short window of time on Friday, according to PayPal spokesperson Michael Oldenburg, PayPal debit card transactions showed that they went through for twice the purchase amount. It takes no more than 4 calendar days for transactions to be captured, at which time it's only posted once, he said, so all problems should be resolved by today.
One of the PayPal debit-card users who contacted me said she got different answers from the store from which she made her purchase and PayPal, and, she said, "every time I call PayPal I get a different answer. Thank God there was money there to cover their over $200.00 mistake." (Debit cards affect your bank account balance, unlike credit cards.) I followed up with her this afternoon, and she said that PayPal wouldn't acknowledge that there was a problem until Monday 10/27, and she said the money has not yet been returned to her account.
The "double-dipping" problem sounds a lot like the one that occurred a month earlier, on September 26th.
Users are also reporting problems with PayPal eChecks. Apparently PayPal sent a notice to recipients of its eChecks to log in to paypal and claim their funds, initially causing people to wonder if it was a scam. PayPal's Oldenburg said it is a known issue and would have more information about it tomorrow. Complained one seller, "Holding money even a day with a small percentage of sellers can result in thousands of dollars of interest they make off their glitch."
Michael Oldenburg also responded to my inquiry about an article in the Industry Standard:
"It appears that there is a recurring billing issue in the integration between Skype and PayPal and we are actively working to fix it. PayPal protects all of our customers against unauthorized charges to their accounts so they are not responsible for any fraudulent charges. If PayPal customers feel that they have received unauthorized Skype charges to their PayPal accounts, they can initiate an unauthorized transaction claim from within PayPal.com by visiting our Security Center and clicking on the "Start an unauthorized transaction claim" link."
And just as I was about to post this report, someone wrote me about a problem eBay buyers are having redeeming a 10-percent off coupon (up to $100) There are several threads about it on the Checkout discussion board, including this one and this one. PayPal responded with an explanation in a post of its own.
Links included in the story, to see the links:
http://blog.auctionbytes.com/cgi-bin/blog/blog.pl?/comments/2008/10/1225310966.html
Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
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