eBay feedback advice
Sheamaster
Posts: 542 ✭✭✭
So, I sell a card on ebay, auction ends 9/17, buyer makes payment on 9/27 (after I sent him a reminder), I send card on 10/7 and on 10/8, I sent him this message through eBay: "It was mailed yesterday - sorry for the delay"
buyer leaves negative feedback stating: "Item took more than 2 weeks to be shipped."
Anyway, I think his negative feedback was unjustified. It took him the same # of days (10) to pay as it took me to ship. Is there a way I can request a retraction or something along those lines. My feedback went from 100% to 98.6% because of this douche. Any advice?
buyer leaves negative feedback stating: "Item took more than 2 weeks to be shipped."
Anyway, I think his negative feedback was unjustified. It took him the same # of days (10) to pay as it took me to ship. Is there a way I can request a retraction or something along those lines. My feedback went from 100% to 98.6% because of this douche. Any advice?
0
Comments
Edited to add that I don't think ebay will retract this.
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will come right away and sometimes late. You have to expect that. 10 days to ship - NO EXCUSE!
If there was a problem shipping late, you should have emailed him. All you did was try and get him back
on the delay and you got what you asked for
EDIT: for spelling
I'd say It took the same amount of time to reach you as it did for you to pay me.
Steve
Or you can do both.
Steve
Ship stuff in a reasonable amount of time and this will not happen.
Unfortunately, buyers are shielded by the new policy...
Steve
<< <i>I don't think you deserved a negative.
Steve >>
He does'nt deserve a negative But you do!
Steve
////////////////////////////
TWO business days is about the max-time that buyers want to wait
for their items to be shipped.
Shipping within 24-hours of payment is on the way to being standard.
Sellers who want their money fast can use BINs with the "immediate
payment required" feature. Next year, auctions will be on "auto-pay,"
and the buyer's PP account will be debited when the auction ends.
...................
Starting next week, buyers can change their NEGs to POSs.
If I were the seller:
1. I would leave the buyer glowing POS FB.
2. I would leave the following reply to the NEG:
"I am truly sorry about the mailing delay. I apologize for my error."
Then, a few days later, I would email the buyer and ask him to
please consider changing his FB.
Or, I might even send him a free card and a letter explaining the
situation, and telling him that EBAY was throwing sellers away
who did not satisfy their buyers.
It might work; 50/50 chance.
(Never be too proud to fake an apology, when it will get you what
you want or need.)
Steve
i say that because most of the time it is these low item transactions that people neg over.
Steve
<< <i>Can i ask a question? How much was this transaction for? 10.00 or less?
i say that because most of the time it is these low item transactions that people neg over.
Steve >>
Close, $12.72.
It is harder to ship than to pay. I cut sellers slack on those issues and do not make a fuss of it. Sometimes, for small time sellers, life happens and they have too much on their plate to be going to the post office everyday. For big time sellers, there is little excuse because they are in the business full time and make trips to the post office practically everyday or have UPS/FedEx/DHL pick stuff up.
Sheamaster, I am with you. But use this as a lesson. Customers/buyers really are so picky about shipping time (I, as a buyer, do not agree with this). You have to ship within 48 hours and email the buyer as soon as you ship and give him a tracking # if applicable. You sound like a good guy otherwise, so do not sweat it and move on.
To remove your negative, I think Storm gave you some great advice. There is no reason to fake an apology as I truely think you did not know how cruel buyers were with shipping time. If I ever sold anything on ebay, I will run to the post office to get the package there. I do not like it, but that is how things work.
Sometimes I feel some buyers care more about the speed of delivery than if the item was even described correctly.... You must provide good customer service: speedy delivery time and leaving positive feedback immediately after payment gets to you make such good impressions and leaves the buyer in a good mood when he finally recieves the package. Hopefully in such a good mood that he does not notice the rust, the scratch, the crack, the crease you honestly forgot to disclose.
BST: Tennessebanker, Downtown1974, LarkinCollector, nendee
<< <i>So, I sell a card on ebay, auction ends 9/17, buyer makes payment on 9/27 (after I sent him a reminder), I send card on 10/7 and on 10/8, I sent him this message through eBay: "It was mailed yesterday - sorry for the delay"
buyer leaves negative feedback stating: "Item took more than 2 weeks to be shipped."
Anyway, I think his negative feedback was unjustified. It took him the same # of days (10) to pay as it took me to ship. Is there a way I can request a retraction or something along those lines. My feedback went from 100% to 98.6% because of this douche. Any advice? >>
______________________
It may have appeared to the buyer that you retaliated to his late payment by sending his
package late in return.... an eye for an eye; a tooth for a tooth.
It's too coincidental that it took 10 days for both of you to respond.
Did you expect to receive a positive feedback? a neutral?
I don't see how you'd expect to receive a positive feedback.
Chance of Neg Removal in this case: 0%
JMHO,
PoppaJ
Moving on....