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Ebay Phone Survey - was I too rough on them?

jmski52jmski52 Posts: 23,477 ✭✭✭✭✭
in U.S. Coin Forum
I received a phone call from a nice ebay representative this afternoon who wanted to survey me regarding their recent and upcoming changes.

I informed her that I don't like the new search format and that I don't like having to "opt out" every time I log back on. I advised her that I don't like waiting for pictures of junk that I'm not interested in to load so that I can re-set my search feature before I can go about my business.

I told her that I'm actively seeking every other possible venue for selling and/or buying coins because of their upcoming requirement for electronic payments.

I told her that their feedback policy changes which allow buyers to blackball sellers for any reason with no repercussions was killing the usefulness of the feedback system.

I told her that I really didn't care whether or not they are lowering their fees for fixed price auctions, because I like the real auction format much better.

I advised her that ebay's stock price was suffering due to all of their crumby policies and because of the cavalier ways that they treat the people who use their services. I suggested that her job is at risk if they continue to lose profitable accounts like mine because of their block-headed new policies.

I was as polite but as direct as I could muster, and she said that she would pass my comments along. I urged her to do that. I felt like a political candidate in a debate - not answering the question, but giving her all of my opinions. It was somewhat gratifying.
Q: Are You Printing Money? Bernanke: Not Literally

I knew it would happen.

Comments

  • ECHOESECHOES Posts: 2,974 ✭✭✭✭✭


    << <i>
    I told her that I'm actively seeking every other possible venue for selling and/or buying coins because of their upcoming requirement for electronic payments. >>



    image
    ~HABE FIDUCIAM IN DOMINO III V VI / III XVI~
    POST NUBILA PHOEBUS / AFTER CLOUDS, SUN
    Love for Music / Collector of Dreck
  • CoinJunkieCoinJunkie Posts: 8,772 ✭✭✭✭✭
    I agree with pretty much everything you said, with the exception of the new
    feedback policy, which I think is an improvement, on balance. (Note to would-be
    flamers: I both sell and buy a lot of coins on eBay)

    p.S. I haven't figured out how they're going to enforce the PayPal-only thing.
    My Roosevelt Dime Registry Set
  • seanqseanq Posts: 8,755 ✭✭✭✭✭


    << <i>
    p.S. I haven't figured out how they're going to enforce the PayPal-only thing. >>



    If it is anything like the way they're enforcing their ban on Google payments, it'll be with keyword searches and mass auction cancellations.


    Sean Reynolds
    Incomplete planchets wanted, especially Lincoln Cents & type coins.

    "Keep in mind that most of what passes as numismatic information is no more than tested opinion at best, and marketing blather at worst. However, I try to choose my words carefully, since I know that you guys are always watching." - Joe O'Connor
  • ziggy29ziggy29 Posts: 18,668 ✭✭✭
    They wanted feedback, and you gave it to them -- mission accomplished.
  • CoinJunkieCoinJunkie Posts: 8,772 ✭✭✭✭✭


    << <i>

    << <i>
    p.S. I haven't figured out how they're going to enforce the PayPal-only thing. >>



    If it is anything like the way they're enforcing their ban on Google payments, it'll be with keyword searches and mass auction cancellations. >>



    If the government still had any ballz (or money), some sort of antitrust action would
    be initiated. Oh wait, they can just print the money..... image

    When will eBay realize that they're shooting themselves in the foot with this nonsense?
    My Roosevelt Dime Registry Set
  • thisnamztakenthisnamztaken Posts: 4,101 ✭✭✭✭✭


    << <i>Ebay Phone Survey - was I too rough on them? >>



    As long as you were civil, not at all. I also agree with most of your points.
    I never thought that growing old would happen so fast.
    - Jim
  • dan8402dan8402 Posts: 2,163


    << <i>

    << <i>

    << <i>
    p.S. I haven't figured out how they're going to enforce the PayPal-only thing. >>



    If it is anything like the way they're enforcing their ban on Google payments, it'll be with keyword searches and mass auction cancellations. >>



    If the government still had any ballz (or money), some sort of antitrust action would
    be initiated. Oh wait, they can just print the money..... image

    When will eBay realize that they're shooting themselves in the foot with this nonsense? >>



    At the exact point that it becomes too late to matter.
  • Coll3ctorColl3ctor Posts: 3,359 ✭✭✭


    << <i>I received a phone call from a nice ebay representative this afternoon who wanted to survey me regarding their recent and upcoming changes.

    I informed her that I don't like the new search format and that I don't like having to "opt out" every time I log back on. I advised her that I don't like waiting for pictures of junk that I'm not interested in to load so that I can re-set my search feature before I can go about my business.

    I told her that I'm actively seeking every other possible venue for selling and/or buying coins because of their upcoming requirement for electronic payments.

    I told her that their feedback policy changes which allow buyers to blackball sellers for any reason with no repercussions was killing the usefulness of the feedback system.

    I told her that I really didn't care whether or not they are lowering their fees for fixed price auctions, because I like the real auction format much better.

    I advised her that ebay's stock price was suffering due to all of their crumby policies and because of the cavalier ways that they treat the people who use their services. I suggested that her job is at risk if they continue to lose profitable accounts like mine because of their block-headed new policies.

    I was as polite but as direct as I could muster, and she said that she would pass my comments along. I urged her to do that. I felt like a political candidate in a debate - not answering the question, but giving her all of my opinions. It was somewhat gratifying. >>





    I have the same thoughts, good job image
  • 291fifth291fifth Posts: 24,818 ✭✭✭✭✭
    What was probably passed on:

    Disgruntled malcontent. Ignore comments.
    All glory is fleeting.
  • 19Lyds19Lyds Posts: 26,492 ✭✭✭✭


    << <i>I agree with pretty much everything you said, with the exception of the new
    feedback policy, which I think is an improvement, on balance. (Note to would-be
    flamers: I both sell and buy a lot of coins on eBay)

    p.S. I haven't figured out how they're going to enforce the PayPal-only thing. >>



    Simple! Just remove the "Payment Received" and "Payment Sent" options that buyers and sellers have. If they find you circumventing their system, they'll delete your account and that will be that.

    The shooting and deleting will continue until eBay either doesn't have a leg to stand on or their are no sellers left!

    I feel confident that they will end up with their established stores and a flat lined business but the small feller is out. The small seller is out and they really don;t seem to give a wicky! Cut enough small sellers and it surely should have some affect on their bottom line.

    For the OP, I think you performed wonderfully!
    I decided to change calling the bathroom the John and renamed it the Jim. I feel so much better saying I went to the Jim this morning.



    The name is LEE!
  • PerryHallPerryHall Posts: 47,060 ✭✭✭✭✭
    The eBay rep is probably used to getting yelled at by now. image

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • NHSBaseballNHSBaseball Posts: 2,470 ✭
    They really don't want to hear what I have to say. My account was NARU'ed for a week and a half for no apparent reason other than changing the way I pay my fees. I asked repeatedly why I was NARU'ed, and never did get an answer OF ANY KIND. They eventually reinstated the account, still with no explanation.
    Amazing.

    I think all in all you showed remarkable restraint, jmski52.
    "College men from LSU- went in dumb, come out dumb too..."
    -Randy Newmanimage
  • LionelLionel Posts: 536 ✭
    I got this same kind of phone call a couple of weeks ago. I was polite (I feel sad for someone whose job it is to call EBAY customers all day) and I told her that the one thing I hate the most is that all fees are doubled if you select a second category for your item. I wouldn't mind paying an additional modest fee, like ten or twenty cents, or a slightly higher commission, but adding a category costs them nothing, and they double the listing fees.
    Anyone can make a difference, but most people probably shouldn't. -- Marge Simpson
  • BECOKABECOKA Posts: 16,961 ✭✭✭


    << <i>

    p.S. I haven't figured out how they're going to enforce the PayPal-only thing. >>



    Possibly withholding the buyers address until a pay-pal payment has been received?
  • BXBOY143BXBOY143 Posts: 1,110 ✭✭
    image FINALLY SOMEONE SAID ALL THE THINGS I WOULD LIKE TO TELL EBAYS CEO!!!
    https://m.ebay.com.my/myebay?mfs=tabs&actionName=SELL_OVERVIEW
  • RussRuss Posts: 48,514 ✭✭✭


    << <i>I agree with pretty much everything you said, with the exception of the new
    feedback policy, which I think is an improvement, on balance. (Note to would-be
    flamers: I both sell and buy a lot of coins on eBay) >>



    No flames from me. I happen to agree with you. The petty retaliation and intimidation that was going on needed to come to a halt. I'd also note that it has now been nearly five months since that policy was changed and the dire predictions of buyers going on a negging spree were, of course, wrong.

    Russ, NCNE


    eBay consignment sales | | Collectibles from Resco CCC
  • MetalsmanMetalsman Posts: 2,095 ✭✭✭


    << <i>image FINALLY SOMEONE SAID ALL THE THINGS I WOULD LIKE TO TELL EBAYS CEO!!! >>





    Man just reading the title " Ebay Phone Survey" and I throught right away... Thats one phone call I'd love to get as I was just finishing the first bite of my Porterhouse at dinner. image
  • bidaskbidask Posts: 14,050 ✭✭✭✭✭
    great feedback
    I manage money. I earn money. I save money .
    I give away money. I collect money.
    I don’t love money . I do love the Lord God.




  • nickelnickel Posts: 662
    A few weeks ago , an Ebay account rep called the owner of the B&M I work at .
    He asked questions and any comments a large seller may have .
    The comment that I heard was something about a seller discount if
    the star ratings were at a certain level . Apparently , the minimums
    are so high ,that few qualify .
    I also doubt that the comments were passed on , or if so , were
    shrugged off .
    If Ebay needs feedback , why not just read these boards , or NGC
    boards , or hey , even their own community discussion and chat room boards .
    They are all full of comments ,rants , suggestions , observations , etc ....
    Home of quality widgets
  • RussRuss Posts: 48,514 ✭✭✭


    << <i>The comment that I heard was something about a seller discount if
    the star ratings were at a certain level . Apparently , the minimums
    are so high ,that few qualify . >>



    Nearly 70% of Powersellers qualify for a discount of at least 5%. More than 30% qualify at 15%, and approximately 15% qualify at 20%. That doesn't sound like "very few" to me.

    Russ, NCNE
    eBay consignment sales | | Collectibles from Resco CCC
  • zeebobzeebob Posts: 2,825 ✭
    jmski52 - you did good!

    Thank you.

    Bob
  • TwoSides2aCoinTwoSides2aCoin Posts: 44,701 ✭✭✭✭✭
    I can't get bear skin rugs or any animal pelts there. What good are they for us fur traders and trappers ? I wish they'd call me !

    ``https://ebay.us/m/KxolR5

  • coinkatcoinkat Posts: 23,994 ✭✭✭✭✭
    no

    Experience the World through Numismatics...it's more than you can imagine.

  • OnlyGoldIsMoneyOnlyGoldIsMoney Posts: 3,457 ✭✭✭✭✭
    You were not too rough since everything you said was true along with being short and sweet.
    NO END IN SIGHT LIB $2.50'S CAC ONLY
    https://www.pcgs.com/setregistry/gold/liberty-head-2-1-gold-major-sets/liberty-head-2-1-gold-basic-set-circulation-strikes-1840-1907-cac/alltimeset/268163
  • mkman123mkman123 Posts: 6,849 ✭✭✭✭
    jmski, glad you told them what many of us don't like about ebay.........I hope they will listen!
    Successful Buying and Selling transactions with:

    Many members on this forum that now it cannot fit in my signature. Please ask for entire list.
  • ArizonaJackArizonaJack Posts: 4,029 ✭✭✭
    I gave pretty much the same thoughts, good for you !!!image
    " YOU SUCK " Awarded 5/18/08
  • FrankcoinsFrankcoins Posts: 4,572 ✭✭✭
    I commented in the ebay Coin forum that most dealers do not accept credit cards on bullion items and to force sellers to adopt business practices that GUARANTEE a loss (Ebay fees plus credit card/paypal fees exceed the buy/sell spread) verged on unlawful interference in commerce, since "ebay is just a venue." The post was removed and I received a 7 day suspension.
    Frank Provasek - PCGS Authorized Dealer, Life Member ANA, Member TNA. www.frankcoins.com
  • BearBear Posts: 18,953 ✭✭✭
    I refuse to do surveys ,
    unless I am paid for my time.
    There once was a place called
    Camelotimage
  • WoodenJeffersonWoodenJefferson Posts: 6,491 ✭✭✭✭


    << <i>I refuse to do surveys ,
    unless I am paid for my time. >>



    What if they bring out a sample tray
    of donuts for a taste test survey?

    What then?
    Chat Board Lingo

    "Keep your malarkey filter in good operating order" -Walter Breen
  • MillerJWMillerJW Posts: 649 ✭✭


    << <i>

    << <i>I refuse to do surveys ,
    unless I am paid for my time. >>



    What if they bring out a sample tray
    of donuts for a taste test survey?

    What then? >>



    Oooo Im in i love free food!!!! image
    MSgt USAF Jan-06 - Present
  • TavernTreasuresTavernTreasures Posts: 1,262 ✭✭✭
    You done good!
    Advanced collector of BREWERIANA. Early beer advertising (beer cans, tap knobs, foam scrapers, trays, tin signs, lithos, paper, etc)....My first love...U.S. COINS!
  • YaHaYaHa Posts: 4,220 ✭
    I think you were a rude SOB. But someone has to be.image

    Ebay sucks and I still love it.image
  • CoinJunkieCoinJunkie Posts: 8,772 ✭✭✭✭✭


    << <i>I commented in the ebay Coin forum that most dealers do not accept credit cards on bullion items and to force sellers to adopt business practices that GUARANTEE a loss (Ebay fees plus credit card/paypal fees exceed the buy/sell spread) verged on unlawful interference in commerce, since "ebay is just a venue." The post was removed and I received a 7 day suspension. >>



    Nice to see that eBay is consistent: interested in neither free enterprise NOR free speech.

    I see this stock market crash as a consequence of massive corporate stupidity, greed, and
    arrogance, and as such, a good thing.
    My Roosevelt Dime Registry Set

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