DSR below 4.3 and you get blocked from selling?

vintagechris

So this new rule may be the thing that bothers me the most. If your DSR in any of the 4 categories falls below 4.3 you will be blocked from selling. I am not close to this on any but what about the people who get 10 people a month to fill out DSR's in the feedback and they leave (8) 4's and (2) 5's. That gets you blocked from selling. It seems absurd when you look at how they describe 4's:
How accurate was the item description? 4 is accurate
How satisfied were you with the seller's communication? 4 is satisfied
How quickly did the seller ship the item? 4 is quickly
How reasonable were the shipping and handling charges? 4 is reasonable
How can you suspend a seller for meeting and satisfying buyers expectations?

So if all buyers that leave feedback think I shipped "quickly" I will no longer be able to sell? Absurd!

xbaggypants

Ridiculous indeed. I think ebay is going to loose a lot of sellers.

1966CUDA

Unbelieveable... I have been an Ebay seller since 2001, have 4245 positive feedbacks and a 99.7 rating...3 negs. in last 12 months and only 5 lifetime. My ratings for "item as described", "communication", and "s/h charges" are all 4.5 or higher but my "shipping time" is a 3.9. At times I have taken more time to ship and have issued refunds to the customers for their s/h charges due to my delays but this doesn't prevent them from putting a lwr. score for shipping ...and now I won't be able to sell on Ebay??? And as vintagechris has stated, even if you get 4's accross the board, which are satisfactory responses, you still won't be able to sell!!!

PoppaJ

<< <i>So this new rule may be the thing that bothers me the most. If your DSR in any of the 4 categories falls below 4.3 you will be blocked from selling. I am not close to this on any but what about the people who get 10 people a month to fill out DSR's in the feedback and they leave (8) 4's and (2) 5's. That gets you blocked from selling. It seems absurd when you look at how they describe 4's:
How accurate was the item description? 4 is accurate
How satisfied were you with the seller's communication? 4 is satisfied
How quickly did the seller ship the item? 4 is quickly
How reasonable were the shipping and handling charges? 4 is reasonable
How can you suspend a seller for meeting and satisfying buyers expectations?

So if all buyers that leave feedback think I shipped "quickly" I will no longer be able to sell? Absurd! >>



Our DSRs are all 4.9 and 5.0.

Simple remedies:

1) Describe accurately
2) Email the buyer asap thanking them and letting them know when their package ships.
3) Mail their package within 24-48 hours after receiving their payment.
4) Send feedback as soon as they pay.
5) Don't gouge on shipping!

I guarantee that if you do the 5 things above, you'll never have to worry about your DSRs.

We've been selling since 1998 and the above has been our business policy since day 1.

We provide our buyers with the type of product and service that we expect from those that we buy.

PoppaJ

dizzle

<< <i>

<< <i>

Simple remedies:

1) Describe accurately
2) Email the buyer asap thanking them and letting them know when their package ships.
3) Mail their package within 24-48 hours after receiving their payment.
4) Send feedback as soon as they pay.
5) Don't gouge on shipping!

I guarantee that if you do the 5 things above, you'll never have to worry about your DSRs.

We've been selling since 1998 and the above has been our business policy since day 1.

We provide our buyers with the type of product and service that we expect from which those that we buy.

PoppaJ >>




I have to agree, The DSR ratings have not been a problem for me. I've been getting the 15% discount every month.

vintagechris

I think you are missing the point. They are not a problem for me either but look at my example. If someone only gets 10 feedback ratings including 8 4's and 2 5's, they will not be able to sell. It hurts the small seller more. It is very possible to give PERFECT service and fall under 4.3 by the wording ebay uses. Again ebay says a 4 for shipping time is quickly! I ship everything the next day after receiving payment yet my shipping time is 4.9. I email all buyers when I ship there items and leave feedback when they pay yet have 4.9. So not everyone gives me 5's. It shows that some people do not give 5's no matter what. So for the low volume seller, if he just happens to catch 8 of these people a month out of 10, they get scewed. Again if a seller describes their items accurately and 8 out of 10 people say they described it "accurately" and the other two say they described them very accurately, they can not sell on ebay.

mtcards

I havent read the "Can't Sell" rule yet, but, if true, how could one go about improving their rating if they cant sell?

FWIW, ebays feedback and rating system borders on lunacy. In fact, with the new rules, feedback really is ridiculous. Since they can technically control the entire transaction, ebay will soon go to automated feedbacks by giving a pos to the buyer when he pays and giving a pos to the seller when enter the DC into the system and it shows received....no more FB problems

Leiascards

It has been basically that way since the feedback system changed if you have less than a 95% positive rating in a 30 day period you could lose your selling status. That means if you sell 10 items and get one dumb buyer who leaves you a negative you are done selling.

If your stars are at 4.3 then honestly you need to rethink your business practices anyway.

Morgoth

Obviously it is intended to out the very small sellers who might only list 10 to 20 items a month, where 2 to 3 disgruntled or bad buyers could wreck them. Someone selling thousands a month could offer worse service but be able to maintain their averages due to sheer volume of customers.

Leiascards

It is those small sellers Ebay believes makes up their highest seller fraud issues. When in realitiy it is easier for larger sellers to sell 100 legitimate listings and then throw in one fraudulent one and walk away clean with it.

mmync

The thing that angers me the most is this... If you sell an item and offer free shipping, Ebay will allow the customer to give you 1 star for shipping & handling charges. I am qualified for the 15% discount 29-30 days of every month, but it just so happens that the day that they take a snapshot of my account, it drops down to the 5% discount, and then goes back up the next day. I see a really dark future for ebay in the next 5-10 years.

Morgoth

True, sellers are at the whim of the snapshots for discounts. Whos to say the snapshot becomes only at the time you just got a 1 from a crazy buyer? I am sure they have the ability to see that.

SDavid

I'm too lazy to go looking for it, but I know somewhere in that announcement it said they would go by the 30 day or 12 month history depending on volume.

Obviously, that's not too specific. My impression is they really don't have a specific formula they follow for kicking people off; they just seem to make this stuff up as they go along.

Leiascards

It did say something about depending on volume, but did not get real specific. I imagine if you have a low volume it will be based on 12 month and high volume will be 30 days. As it is easier for a high volume seller to maintain those numbers than a low volume as it only takes on idiot on them.

jlzinck

<< <i>

Simple remedies:

1) Describe accurately
2) Email the buyer asap thanking them and letting them know when their package ships.
3) Mail their package within 24-48 hours after receiving their payment.
4) Send feedback as soon as they pay.
5) Don't gouge on shipping!

I guarantee that if you do the 5 things above, you'll never have to worry about your DSRs.

>>



You would think that is true but my S&H DSR is 4.7 and I charge $3.00 -$3.25 of a single cards. The postage along costs me on average about $2.50 with D/C and it's printed on the postage slip. It's enough of a "gouge" that people have given me $'s or below.

On the other hand you have people that charge $17 and spend $5 to ship and they have the same DSR as me.

Stupid system

Morgoth

I suspect that they will institute max shipping charges in the collectibles area soon. I think they are already doing that in other areas. I have had a heck of a time getting dealers to combine shipping. One guy actually sent 3 cards I won same day in three seperate mailers just so he could charge me 3.50 each card. If your margines are that tight I suggest you start setting mins on your auctions.

Leiascards

They are maxing shipping fees in some areas, the problem with that is lets say I sell a set of 15 DVDs yet that categories shipping is maxed at 5.00. About 2 months ago I sold 13 ounces of silver in one lot. My S/H was 6.00 on the item including insurance. Ebay gave me the shipping is too high message. At 6.00 I was not even breaking even on the shipping.

BobaFett72

free shipping is a total scam. charge a reasonable fee, keep the money in your pocket and your ratings will be the same or better.

buyers will routinely not give you a 5 on the shipping regardless of whether its free or not. Youll get better overall ratings if you simply do the little things right. 1. truthful descriptions. 2. good photos 3. clear terms. 4. fair prices, 5. great communication.

I email every seller after they win and again after the item is shipped with their Delivery conf. number. If your smart you'll finagle them into sales outside ebay and reduce your fees. I do that with a lot of non-sports related stuff.

Leiascards

The thing about the DSRs that to me is they tell buyers that 3 is good, and turn around and tell sellers 3 is bad. So which is it.

zep33

I made a post here last year when they first started the DSR, long before it mattered what your DSR meant. I had gotten my 10 scores so they started showing up and they were all 5s (as they should have been) when I got my 11th, everything dropped down to 4.2 or whatever and it pissed me off. I posted here about it and was told to not worry about it, nobody looks at those scores blah blah blah. It did bother me enough to email the guy who did that to me and he told me he gives 3s to everybody becuase nobody is perfect. I called him a moron and blocked his stupid ass from ever bidding on my stuff again.

Well now that these DSR scores matter, it will be people like that clown that put people out of business. My scores are all back to 5 now except shipping charges and that sits at 4.9

Yankeeefan

My shipping and handling rating went from 4.8 to 4.6. During the period of time this happend (and for the 3 weeks previous) I was shipping in 6x9 bubble mailers, using bubble wrap and surrounding the item with cardboard. All items shipped within 2 business days of receipt of payment and every transaction received a positive.
But my rating went down...oh yea, for that 4 week period of time that my rating dropped...I offered FREE shipping on my auctions.
When I mentioned all of this to feebay, they responded with a "don't worry".
Now all it may take is a buyer to purchase several items from me and rate me with 1 star and I'm done as a seller. NICE

vintagechris

<< <i>I made a post here last year when they first started the DSR, long before it mattered what your DSR meant. I had gotten my 10 scores so they started showing up and they were all 5s (as they should have been) when I got my 11th, everything dropped down to 4.2 or whatever and it pissed me off. I posted here about it and was told to not worry about it, nobody looks at those scores blah blah blah. It did bother me enough to email the guy who did that to me and he told me he gives 3s to everybody becuase nobody is perfect. I called him a moron and blocked his stupid ass from ever bidding on my stuff again.

Well now that these DSR scores matter, it will be people like that clown that put people out of business. My scores are all back to 5 now except shipping charges and that sits at 4.9 >>



This is exactly the example I gave in the beginning. This just shows how good honest sellers can get the shaft. Here's another example for you, lets say you go on vacation for two weeks and you tell everyone in your listings and you tell them again by email yet they still pay after you leave for vacation. You ship as soon as you get back. What do you think the chances are those people will give you a 5 for shipping time even though you did everything you could? The best you will get in most cases for that situation is a 4. The buyer will look at it as ebay says a 4 is shipping "quickly". Yet that 4 average will get your account suspended.

Leiascards

1 Buyer cannot do it unless he buys items at 1 week intervals. Like feedback the ratings are unique unless there is more than 7 days between the transaction.

If you are selling alot of items and fall to 4.3 I think you have more problems than just bad buyers.

Leiascards

If it hold to what Ebay has been doing on the 95% thing they will give sellers 30 days to fix the problem before they actually do anything. There has to be a period where these sellers can make an effort to fix the issues.

vintagechris

<< <i>If it hold to what Ebay has been doing on the 95% thing they will give sellers 30 days to fix the problem before they actually do anything. There has to be a period where these sellers can make an effort to fix the issues. >>



Actually ebay is not giving a period of time to fix it.

What happens to sellers who meet the thresholds by November 1st, 2008, but fall below the threshold in the future? Will I have an opportunity to improve or appeal?
Sellers will immediately be blocked from listing if they fall below the threshold after November 1st, 2008. Sellers will not be given warnings and opportunities to improve, but there will be an appeals process.

WinPitcher

I can just see it, a competetor <sp> buys from another seller just so he can
knock him out of business.


Ebay, who is running that place?


Steve

Guru

I'm at 4.4 on shipping time. I've never had a problem with this until recently. The last month I haven't been able to send items out as quick as I have in the past. So, it's been taking some time. I notified buyers and refunded shipping because of this. Still, they knock me down on the DSR. So, basically, one more hit and I'm done.
So, there's no room for error for honest sellers. I'm so glad that I'm getting to the end of this.

bxb

I don't get it - if a 4 means shipped "quickly", that sounds pretty good to me.

So why would a 4.3 average not be good enough?

Leiascards

You are going by what Ebay is telling buyers. They tell buyers that ratings of 5 is perfect 4 is quick and 3 is average. Then telling sellers anything less than a 5 is bad.

I don't understand that part.

mtcards

Ebay is full of nitwits, the insane are running the asylum.

This DSR thing is just an extension of the idiot feedback system. The problem is quick shipping to some people means 1 week, others 2 weeks, and others feel you should call Scotty and have them beam the friggin thing to you. I had a guy wait to pay for almost 2 weeks, he paid on a Saturday, then emailed me on Tuesday AM to say he hadnt got it yet, when would I ship it out? Clowns like this guy are the reason why ebay needs to modify this policy by eliminating the top and bottom 10% of all feedback DSR ratings. That way the morons who think that 48 hr shipping is too slow wont have thier DSR included.

Leiascards

I just had one today email me wondering where his item is. He paid Monday morning,

PoppaJ

<< <i>I just had one today email me wondering where his item is. He paid Monday morning, >>