Question regading insurance at USPS
vintagechris
Posts: 468 ✭✭
My question is this, what is the policy for a package that is paid for online with insurance? I paid for insurance through Paypal for a package I was shipping and asked the clerk to scan it when I gave it to him. He gave me a bunch of grief about it saying it wasn't necessary. How else do I prove I took the package to the Post Office should it get lost and I have to file a claim? I'm pretty sure the USPS is not going to settle an insurance claim in my favor if it was never scanned into the systme and it gets lost. Anybody know the actual USPS policy on this? They don't scan the Delivery Confirmation either but I have come to accept this, but Insured packages should be different shouldn't they?
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Comments
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Next time, if you continue using PP's shipping, you can print the
"consolidation page," which has all of the barcodes on it. The
clerk will scan the page.
.....
Check the USPS site - using the numbers that you have. There
is a chance that somebody scanned the item while it was on
the road.
If there is nothing showing acceptance/delivery for a lost item, you can
ask USPS to trace it. They have a pretty good record of finding stuff, eventually.
I don't think he wanted to scan anything. He had the package right there with the barcode and didn't want to scan it. I think they should scan it as soon as I hand it to them. Otherwise if it gets lost before it gets scanned, I am out of luck. It looks like I never took it to the Post Office. BTW, I didn't leave until he scanned it in.
In my one experience ($250+ claim) they paid on the insurance even though it was never scanned. This was a few years ago, though.
Now, my packages are ALWAYS scanned before delivery but not at my local post office. Sometimes they're scanned before they leave my state, sometimes they're not, but they always get multiple scans. There's always the chance that they could get lost/stolen before getting their first scan, but I haven't had that in several hundred transactions.
<< <i>Hi Storm,
I don't think he wanted to scan anything. He had the package right there with the barcode and didn't want to scan it. I think they should scan it as soon as I hand it to them. Otherwise if it gets lost before it gets scanned, I am out of luck. It looks like I never took it to the Post Office. BTW, I didn't leave until he scanned it in. >>
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Then you're good to go, if he scanned it.
MOST clerks have been instructed, at one time or another,
NOT to scan PP labels. It takes time and the PO does not
make money on the PP labels.
Most station managers will instruct a clerk to scan the label,
if the customer raises heck. Otherwise, just print the single
piece of paper, with the barcodes on it, and the clerk will
scan the sheet. I have seen folks take several pages to the PO,
and the clerks have been told that the protocol on PP labels
is "scan the paper, NOT the package."
One of the supervisors tried to tell me that it would take too long to scan each and every package and I just reminded her how much longer it would take if they had to print the labels themselves, instead of just scanning the packages.
By having the postal service clerk scan the packages, it accomplishes 2 things: the packages are shown as being accepted by the PO immediately (which eliminates the every so often package-not-scanned scenerio), and we also have a receipt in hand with all the DC numbers on it.
Since when does a service company tell a customer they don't have time to do something?
Incidentally, we've never had a problem with DC since we starting selling in 1998.
PoppaJ
PoppaJ