Ebay dispute and feedback
stevek
Posts: 30,409 ✭✭✭✭✭
So a deadbeat 0 feedback buyer stiffs me for $210.00 - didn't pay, I file the ebay dispute to at least get my final value fees back, and here is one of the closing comments from ebay about the dispute:
(From ebay) "Please note: You and the buyer will still be able to leave feedback for each other for this transaction."
Yea, like WTF negative feedback am I as a seller allowed to leave about this deadbeat buyer? Somebody at ebay must have a sick sense of humor.
(From ebay) "Please note: You and the buyer will still be able to leave feedback for each other for this transaction."
Yea, like WTF negative feedback am I as a seller allowed to leave about this deadbeat buyer? Somebody at ebay must have a sick sense of humor.
0
Comments
ebay i.d. clydecoolidge - Lots of vintage stars and HOFers, raw, condition fully disclosed.
<< <i>WOOHOO!! Another eBay vent thread! >>
You're right. I vented and now I feel better.
Sorry, couldn't resist.
Can you post the "buyer's" EXACT reply to your initial NPB filing?
I have some appeal language that has been successful in certain circumstances.
............
Several lawsuits are now being prepared that may help the "venue" see the light.
Overview Of Changes
////////////////////////////////////////
1. Seller changes shipping costs/price after the sale. Buyer refuses to pay.
2. Buyer finds out the card is counterfeit before seller ships card. Buyer refuses to pay.
In such circumstances, it might be appropriate to allow NPBs to leave FB.
I'm not sure if they do it more than once, but I do know, from a personal experience, that they will do it.
Just call your powerseller hotline and ask.
PoppaJ
p.s. I also agree that allowing them to post feedback is a crock.
/////////////////////////////////////////////
VERY low success rate on that. If a rep removes FB, the action
has to be justified on the T&S forms. There are no "courtesy
removals." A friendly PSer rep can remove FB, if the action can
be shown to fit the guidelines.
The greatest success comes with making equity/legal arguments
inside of the appeals process.
<< <i>stevek:
Can you post the "buyer's" EXACT reply to your initial NPB filing?
I have some appeal language that has been successful in certain circumstances.
............
Several lawsuits are now being prepared that may help the "venue" see the light.
Overview Of Changes >>
Storm888 - Always appreciate your comments and informative ideas about ebay and PayPal - I have learned much from your good posts. Thank you!
I don't feel like going back to the dispute area and looking for his exact reply, but to paraphrase he stated that the delivery time was too slow. I always quote delivery times in my replies for payment or in shipping information after a PayPal payment, and I had quoted him 2 - 3 days UPS shipping time to Florida where he is located. Obviously of course his silly "dispute response" about 2 - 3 days being too slow is a total crock of chit.
Thanks for the replies as to not worrying too much about a possible neg that seems can easily be removed - that is appreciated! I'm not expecting a neg from this guy, but I guess ya never know with a stiff artist like this.
Steve
///////////////////////////////////////////////////////
Based on such a reply within the NPB-filing, any FB left by the scumster would NOT be routinely removed.
ANY reference to the seller, his product, or his service is considered a "valid response," and entitles
the "buyer" to leave FB.
In an appeal, it is sometimes possible to parse the words in the "buyer's" initial response in such a way
as to show that they fall outside of the acceptable guidelines.
We have NO firm numbers yet as to how many NPBs are now leaving NEGs. But, anecdotal evidence indicates
the number is VERY-VERY high. (Under the old FB scheme, such NEGs were statistically rare.)
Nothing wrong with venting!
Venting
//////////
An update on the Feedback system
July 10, 2008
Dear eBay member,
In May, we made significant changes to the eBay Feedback system to increase buyer confidence and improve buyer and seller accountability in the marketplace. I encourage you to review the changes, especially those designed to hold buyers accountable and provide sellers protection in the new system.
When we made the changes, we said we would closely watch the impact and, if needed, make adjustments. Today, we announced the following two adjustments:
Neutrals will no longer count as part of the Feedback percentage.
Since we introduced changes to the Feedback system in May, 2008, buyers have significantly decreased the amount of neutral Feedback they are leaving for sellers. Now less than 0.5% of all Feedback left is neutral, and this percentage continues to decline. Since we have removed the ability for sellers to leave negative Feedback, we are confident that buyers are leaving neutrals to represent a neutral experience and not to avoid retaliatory negative Feedback.
All customer Feedback percentages will be recalculated retroactively by late August.
We will provide buyers with the ability to revise Feedback left for sellers.
Everybody makes mistakes—buyers and sellers alike. Buyers should be able to change Feedback if they make a mistake or if the seller rectifies a problem in a timely manner. Unlike Mutual Feedback Withdrawal, buyers will be able to revise the Feedback, with this new process not just withdraw the rating.
There is a difference in the buyer experience when a buyer receives the item as expected the first time, so, we will limit the use of the tool so that sellers who make fewer mistakes can be differentiated from sellers who make more mistakes.
More detailed information will be available this fall.
The Feedback system will continue to evolve as a tool that helps buyers evaluate sellers and helps sellers to improve their performance.
Brian Burke
Director, Global Feedback Policy