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Has your 30 day detailed seller rating dropped?
mmync
Posts: 678 ✭
I don't know what else I can do. 100% positive feedback, cards are shipped out the same day or next day at the latest, dropped shipping price to Free, or $2.50 and .50 for each extra card, all the cards are Psa Graded with no qualifiers (95% of them have been Psa 10's) Cards are shipped in a brand new penny sleeve,brand new top loader, team bag & oversized cardboard for both raw and graded, and bubble mailer with invoice, drive them to the post office. How else can you communicate on a Psa 10 other than sending them the invoice right when the auction ends, and then emailing them as soon as I get back from the post office to let them know there card has shipped, and then leave positive feedback? Has is actually been proven that ebay doesn't mess with the numbers in any way? What should my next move be? Raise shipping and forget about the whole power seller status, list all items with a starting price of $2.50 or $3.00 & free shipping, or something else?
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I don't even worry about it anymore, I added about 1.00 shipping to my more expensive items which is still cheaper than the category average. If I get a discount great if not oh well.
My ratings are 5.0, 5.0, 4.9 and 4.9.
Not sure what happened to you but looks like some buyer was not happy and nicked you up a bit. In 30 days the rating will change. I only look at the 12 month number anyway; what are your 12 month numbers like? It might be one buyer who screwed up your monthly numbers.
Mike
Kirby Puckett Master Set
i havent changed anything..
in the last 30 days, ebay says my S&H rating has averaged 4.4 stars..
Initial Question/Comment: Completing a Transaction
3:17:59 PM SystemSystem
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You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.
3:18:34 PM SystemSystem
Jesselle R. has joined this session!
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3:18:44 PM AgentJesselle R.
Hello, thanks for waiting and welcome to eBay Live Help! My name is Jesselle. How may I help you?
3:20:28 PM Customer
If you sell an item with free shipping, is the buyer allowed to rate you anything less than a 5 for shipping
and handling charges?
3:20:59 PM AgentJesselle R.
I will be more than glad to find out what I can do for you. Since it is Free shipping then there is no
shipping charge.
3:22:09 PM Customer
Correct, but do they still have the option of dinging your stars for shipping and handling?
3:22:34 PM AgentJesselle R.
Oh you were referring to the DSR, yes they can still rate you.
3:24:22 PM Customer
How is it that they are given the option of dinging your shipping and handling charges stars if shipping
was free?
3:25:45 PM AgentJesselle R.
The DSR stars automatically show when they leave feedback, we are also unable to block it from
showing even if you provided a Free shipping for your listing.
3:29:32 PM Customer
Ok, I just want to make sure that I have this on record. I can sell an item to someone with shipping being
free of charge, and then ebay gives that same buyer the option of rating my shipping and handling
charges 1 star. Is that correct?
3:31:10 PM AgentJesselle R.
Yes that is correct, when buyers leave feedbacks the DSR sections to rate will appear regardless if you
offered Free shipping or not. Is there anything else I may assist you with?
3:32:38 PM Customer
Nope, thats all I wanted to know.
////////////////////////////////////////////////////////
Sadly, "free" s+h has not shown to make much difference in the stars.
The DSR numbers always seem to tank the day before EBAY decides
what FVF rebates to issue.
NPBs can leave NEGs AND ding the stars.
How is it that they are given the option of dinging your shipping and handling charges stars if shipping was free?
3:25:45 PM AgentJesselle R.
The DSR stars automatically show when they leave feedback, we are also unable to block it from showing even if you provided a Free shipping for your listing.
//////////////////////////////////////////////
A simple if/then statement in the code would hide the S+H stars
for folks who offer "free" S+H.
That is not in EBAY's interest, so they won't do it.
<< <i>"There's no doubt in my mind that buyers "lowball" the shipping charges category in hopes to get cheaper shipping rates in the future..."
////////////////////////////////////////////////////////
Sadly, "free" s+h has not shown to make much difference in the stars.
The DSR numbers always seem to tank the day before EBAY decides
what FVF rebates to issue.
NPBs can leave NEGs AND ding the stars. >>
Storm, I disagree. Free S/H invites people who are trying to focus on costs and not service. Three of the four DSR rating are based on service. By charging $3.50+$1 I have 4.95 DSR S/H rating because people understand that good packaging and timily shipping are worth the money. It also discourges people who value WES as acceptable, hence I get a higher quality of buyer.
Just my 2 cents,
Mike
**Edited to add, I sell only graded cards and use boxes to ship more than two cards, so that might be part of it**
Kirby Puckett Master Set
Dimes: 54S, 53P, 50P, 49S, 45D+S, 44S, 43D, 41S, 40D+S, 39D+S, 38D+S, 37D+S, 36S, 35D+S, all 16-34's
Quarters: 52S, 47S, 46S, 40S, 39S, 38S, 37D+S, 36D+S, 35D, 34D, 32D+S
74 Topps: 37,38,46,47,48,138,151,193,210,214,223,241,256,264,268,277,289,316,435,552,570,577,592,602,610,654,655
1997 Finest silver: 115, 135, 139, 145, 310
1995 Ultra Gold Medallion Sets: Golden Prospects, HR Kings, On-Base Leaders, Power Plus, RBI Kings, Rising Stars
Item as described: 4.92 (I sell 99.9% graded cards, it should be a 5.0)
Communication: 4.73
Shipping Time: 4.38 (sometimes I'm slow and it takes me 5 days to get stuff out. I print labels pretty quick but if I don't get to the PO before work, all bets are off)
S+H Charges: 4.66 (everything goes in a bubble mailer and I was charging 2.50. People charging more than me were getting a higher rating, so I raised it to 2.75 now. See if that helps the ratings)
30 day avg:
Described: 5.00 (that's more like it)
Comm: 5.00
Ship Time: 4.63 (much better)
S+H: 4.72 (consistent)
I have standard search standing, bronze power seller and good/current on everything else.
If buyers send me a money order, I send them an email when received. Otherwise, they get the get the email from paypal when the label prints and that's about all they'll hear from me. If I'm going to be delayed in mailing, I usually send an email letting them know. I leave feedback for payments rec'd if I'm online and see it, otherwise auctiva leaves it automagically when I get feedback. Minimal maintenance for me, which I like.
My eBay Store
BigCrumbs! I made over $250 last year!
<< <i>Does anyone really care about these silly ratings? What I mean is, do buyers actually take these star ratings seriously? >>
yes, sellers labeled as power sellers are eligible for a disount of ebay fees based on their ratings. you need 4.9's in all catagories to receive the highest discount.
<< <i>
<< <i>Does anyone really care about these silly ratings? What I mean is, do buyers actually take these star ratings seriously? >>
yes, sellers labeled as power sellers are eligible for a disount of ebay fees based on their ratings. you need 4.9's in all catagories to receive the highest discount. >>
Man I really feel sorry for you guys. Speaking from a simple point of view of a buyer, I could care less what your power seller status is or your rating is, as long as your feedback is mostly positive, your not on my no buy list and you have the item I'm looking for, I'm going to bid on it and it doesn't matter what the shipping charge is within 2.00 to 4.00. As a seller, I'll be damned if Ebay with it's listing fees and FVF'S and Paypal fees are going to tell me what to charge for shipping fees. I was up to a year ago charging 2.50 shipping +.50 and I had to go to 3.00 because of postage hikes. I don't care about seller ratings and rarely leave them when I leave feedback. It all seems like some pencil neck trying to justify his position by coming up with ways of dividing the ebay community even more.
Just my $.02 and 4-stars...
My Registry Sets
http://www.unisquare.com/store/brick/
Ralph
<< <i>Does anyone really care about these silly ratings? What I mean is, do buyers actually take these star ratings seriously? >>
Aside from the discount if your stars for the past 30 days fall to low your account can be suspended or subject you to all your sales being held by Paypal.
If you get only 20 DSR ratings in a month one 1 on any star is enough for Ebay to suspend you under the new policies.
<< <i>Mucky Mutt has shed much light on the problem. Buyers are happy with shipping charges and give a 4 rating, thinking they are complimenting the seller. In truth a 4 according to ebay is a dismal failure. If a seller charges me what he said he would in his listing I give a 5. If I think the charges are unreasonable I simply don't bid. >>
That is excatly what it is. The way Ebay presents it to the buyer is that 4 stars is good, but Ebay tells sellers it is a slight failure. Just like now neutrals count as negs. Many buyers do not know this and in reality most transactions that take place are neutral neither real good or bad.
<< <i>"There's no doubt in my mind that buyers "lowball" the shipping charges category in hopes to get cheaper shipping rates in the future..."
////////////////////////////////////////////////////////
Sadly, "free" s+h has not shown to make much difference in the stars.
The DSR numbers always seem to tank the day before EBAY decides
what FVF rebates to issue.
NPBs can leave NEGs AND ding the stars. >>
<<< Sadly, "free" s+h has not shown to make much difference in the stars. >>>
I've read that also in the ebay forums, but I do find it a little hard to believe. But in any event, let's say it is true for sure, WTF do the buyers want?...A shipping rebate from the seller for the privilege of them being a buyer? It's crazy ya know that "free shipping" wouldn't make a difference in the DSR...but I guess all these rule changes are making everybody a little "crazy" towards ebay...and I don't mean that in a good way.
I think many buyers that get free shipping clik on number 3 for shipping.
Ebay tells the buyers that a 4 is good, yet tells the sellers that 5's are what they need.
It is a scam.
Steve
<< <i>Does anyone really care about these silly ratings? What I mean is, do buyers actually take these star ratings seriously? >>
As a seller I take them seriously because I am a silver powerseller, close to being gold, and that 10% difference means a big deal in my ebay bill each month equaling thousands of dollars a year. If my 4.8 current rating rating drops to 4.7 in the shipping charges category, instead of getting 15% off my Final Value fees, I would only get 5% off.
You might be right though for buyers, unless a sellers DSR's look really, REALLY low. Frankly, the "stars thing" and the "grey area" in the stars, is simply a very poor graphic layout for what it's intended to be.
<< <i>Steve
I think many buyers that get free shipping clik on number 3 for shipping.
Ebay tells the buyers that a 4 is good, yet tells the sellers that 5's are what they need.
It is a scam.
Steve >>
Steve - I gotta agree with ya that it's like a scam and I'll explain my opinion why...because it conflicts directly with ebay's profit. The more sellers they have at 4.8 and above, then the more final value fees they must return, and that simply means less profit for them. I fully understand the marketing concept behind this, that "better sellers" should bring them in more revenue despite the fee "givebacks", but in my view, the ebay bigshots would much rather have "everybody" at 4.7 instead of 4.8, especially when that earnings per share report comes out and their bigshot executive performance is judged on that.
I reuse all of my bubble mailers and cardboard boxes. I got a bunch of free ones on BoxGiver
Interesting when I purchase an item with free shipping when I go to leave feedback I am not offered any option to rate S/H charges. It's been like that at least a year. I'll take a screen cap next time.
Unless otherwise specified my posts represent only my opinion, not fact.
Maybe it's because you weren't charged shipping and handling.