Paypal Dispute
ballfan
Posts: 47
OK guys...help me out here.
I sold a 67 butkus rookie on ebay 3/18; buyer paid via paypal 3/23. I shipped 3/24; have PO receipt showing buyers city/state and zip.
I received dispute tonight(4/18) saying card was never rec'd. No previous contact from buyer. Uncomfirmed address in paypal. My ad clearly states: No Refunds unless buyer purchases nsurance.
What do you think?
I sold a 67 butkus rookie on ebay 3/18; buyer paid via paypal 3/23. I shipped 3/24; have PO receipt showing buyers city/state and zip.
I received dispute tonight(4/18) saying card was never rec'd. No previous contact from buyer. Uncomfirmed address in paypal. My ad clearly states: No Refunds unless buyer purchases nsurance.
What do you think?
0
Comments
How much was the item?
Have a linky to card?
Or anything else you left out?
Would like to help once the whole picture in more clear.
Giovanni
No hope for you to prevail; unless the card shows up.
"Insurance" is to protect the seller, NOT the buyer in a PayPal transaction.
PO receipts don't fly with PP. They want DC or SigCon.
Shipping to non-con addys is an ivite to INR claims, unless you are a
PSer; in which case you would be covered on that front, IF you had
DC.
<< <i>More details needed.
How much was the item?
Have a linky to card?
Or anything else you left out?
Would like to help once the whole picture in more clear.
Giovanni >>
Gio,
Absolutely none of that information is necessary. The OP has provided all of the necessary information and it unfortunately sounds like he's out of luck here. Always use Delivery Confirmation ... or Signature Confirmation for anything over $200.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
Like others have already said, its hard, but hope everything works out for you.
Giovanni
I'll try and use the negative experience to make me a smarter seller. So, the two lessons here are: don't ship to an unconfirmed address and always use DC? Any other advice?
Will Paypal at least refund the fee they took out of the original sale..seems like the least they can do since they allow a customer to list with an unconfirmed address. It isn't the 1.50 or 2>00, it's more the principal.
If anyones feeling real sympathetic, my Ebay seller name is Ballfan2007...have a look!! (<:
Thanks to all.
Happy collecting!!!
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Go to the PayPal site.
Read and Understand the terms/conditions attendant to BOTH
buyer-protection and seller-protection.
Follow the rules.
Insure items you sell via PayPal, unless you are prepared to
lose money.
Have Fun!!!!!!!!
OP-You took Paypal their rules trump anything in your auction about not being responsible for uninsured mail. My favorite question on things like that is what if the buyer purchases insurance the item gets damamged in shipping and the USPS refuses to pay.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
///////////////////////////////////////////
Yes, it is.
BUT, it is no longer possible to build a high-earning EBAY business from scratch without accepting PayPal.
BUT, it is no longer possible to build a high-earning EBAY business from scratch without accepting PayPal.
I agree with that statement. Though I will no longer accept paypal as a payment option for high-end items (over $500) and have not noticed any significant difference with those auctions so far, though I haven't had that many. I've heard too many horror stories about sellers who DID follow all the rules only to get whacked by Paypal because the credit card used for payment was "stolen" or the buyer called the CC to dispute the charge. In that case, Paypal is obligated to honor the CC directive and will debit your account even if you follow the rules.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
////////////////////////////////////////////////////
If ALL of the PP-rules are followed by the seller, the ONLY CC-chargeback
that PP cannot defend against is a SNAD claim. That is the glaring hole in
the "seller-protection" scheme.
PP defends:
1. Claims of lost/stolen CC.
2. Claims of INR.
Provided the seller has followed ALL of the rules, those claims will not
be excluded from PP seller-protection.
In reality, a seller's private merchant-account exposes him to at least
as much risk as does PP.
If I take a stolen CC over the counter, my merchant accounts provide
limited protection. If I have too many such incidents, my MAs will be
taken away.
Thanks to all for their earlier posts.
<< <i>OK guys...help me out here.
I sold a 67 butkus rookie on ebay 3/18; buyer paid via paypal 3/23. I shipped 3/24; have PO receipt showing buyers city/state and zip.
I received dispute tonight(4/18) saying card was never rec'd. No previous contact from buyer. Uncomfirmed address in paypal. My ad clearly states: No Refunds unless buyer purchases nsurance.
What do you think? >>
I think you're about to get 'Midnight Expressed'.
It may be possible that he filed on the wrong card too.
It does not matter what Paypal sent you to do they would have only accepted one of those three options and without DC you would have been SOL no matter on anything else. I have seen scammers leave positive feedback saying the item was great or whatever or even send an email saying they recieve it and Paypal will still refund when they file a SNAD.
I had a buyer a few years ago that sent me an item claiming he never recieved it. I replied well the DC shows it was recieved on such and such day. His response was there is no way you could have that since DC was not on the package. My reply to that was how would you know there was no DC on it if you did not recieve it. He replied "OH, my bad..."