Ebay Return Policy

CoinsAreNeat

Thanks for the help.

ebaytrader

<< <i>What should the buyer/seller do? >>



Get used to it.

WinPitcher

I think when you refund paypal you have to refund the exact amount, paypal has no idea what you are refunding unless you do.


The fees are refunded to you too.

In your case I'd have emailed the buyer and told him that you do not have a refund policy I guess.

Not sure what you do now.


Steve

adamlaneus

You can easily make partial refunds via PayPal.

As a seller, I would contest this, but I would also be prepared to lose.

Why do you have an AS-IS policy? Is there something wrong or odd with the goods? Can you refer to your listing?

Bochiman

Not sure how paypal would handle it but I do know you can (or could) refund a lesser amount than the full amount. Pretty sure I did this.

Would be a good lesson to learn, though, about being CLEAR in the listing on refund/no refund. As-is may or may not be noticed/understood. Clearly stating "No refunds" is what I would do unless I was trying to be sneaky. If the item was returned because of a problem that I didn't describe AND picture, then I would refund with no expectations. If it was just because the buyer changed their mind/couldn't flip it, then I think the shipping charge should not be refunded.

I would also "out" the buyer as they are either trying to play the system or aren't a good buyer anyway.

prooflike

I would have refused the package.

WinPitcher

Ok maybe I was given false info, good to know.


Steve

Russ

In this case, PayPal will side with the buyer and also refund the shipping. Why? Because you have no policy to the contrary. What I mean by that is that you don't state a refund minus shipping cost policy, and since you accepted the return item PayPal will assume best case scenario for the buyer.

Russ, NCNE

19Lyds

<< <i>I think when you refund paypal you have to refund the exact amount, paypal has no idea what you are refunding unless you do.


The fees are refunded to you too.

In your case I'd have emailed the buyer and told him that you do not have a refund policy I guess.

Not sure what you do now.


Steve >>



I don;t know about you but for me, PayPal takes the 3% fees out of the total I refund. In other words, if I refund $10.00, PayPal refunds 9.70 to the buyer and gives me .30 cents. I usually have to play with the refund to get it to come out to $10.00 for the buyer.

Am I doing something wrong or is this the way its supposed to operate? I don;t like it by the way.

adamlaneus

The way I thought it worked...using numbers from your example

If you refund $10.00 to the buyer...$9.70 comes from your account...$0.30 comes from PayPal in the form of a refund of the fees. You only got $9.70 of that $10.00 in the first place.

The paypal fee refund isn't going to you...it's going to the buyer. The sum of your refund + the paypal fee refund should be exactly what the buyer paid.

Perhaps I am missing something? Or completely wrong? It's happened.

Are you sure you aren't looking at your account debit numbers and not the buyers credit number?