what do you guys think of people who solicit feedback?
HonoluluDude
Posts: 2,167 ✭
it goes something like this: "Please give me feedback, then I will do the same for you."
Then I go, "you first!"
Then I go, "you first!"
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Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
I usually wait till I have a good bunch of completed transactions (at least 5 or 10) and then will leave feedback for them all at once.
"Coin was received quickly, unlike my feedback"
There have been times where I've kept a coin that really wasn't as great as the seller said it was (mainly because it was still a good cherrypick), and they hound me for feedback...I usually send them a message letting them know that if I do leave them feedback, it will be a neg or neutral...that usually stops them from bugging me.
That way I know the deal is good.
People that solicit feedback from me get ignored.
Steve
Edited to add: WinPitcher, that's not an attack on you. I posted my reply before I read yours. Not trying to pick a fight.
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If i don't hear from a buyer in say 3 weeks then I assume it all went well and I'll leave
it then when I do bulk feedbacks.
Also, if it is a regular customer of mine I give FB when they pay.
It is for those that I have no idea who they are and I would
feel comfortable leaving FB only after I know they are satisfied.
To me the deal is not complete until the buyer has the item in hand and is
satisfied. Just paying is not enough IMO.
Steve
If you are satisfied please email or leave positive feedback etc etc
Steve
Fair enough, I can see that side of it. I don't deal nearly as much on eBay as I used to...maybe sell a couple things a month. I imagine if I sold more regularly I might change my tune if I ran into some idiots on the bay.
I while post positive feedback for you as soon as payment has cleared; If you are pleased with this transaction I would appreciate it if you leave positive feedback for me.
As far as the you first stuff that is carp!
It does make me wonder... if they're really so concerned about getting feedback, how do they manage to miss the feedback I left them?
As a buyer one should leave positive feedback as soon as the item is received and you are satisfied with it. Keep in mind the terms of the auction. By bidding you agree to those terms and if you don't like the terms then simply don't bid.
This is how I handle giving feedback when I am the buyer or seller. I don't play the game of "you first then I will" It's unprofesssional not to mention childish. JMHO
<< <i>As a seller one should leave positve feedback as soon as payment is cleared and has been done in a timely matter. Think about it----the buyer has made good their obligation as the high bidder. >>
That is incorrect. I had to eat 50 bucks a couple of months ago because the buyer (who had made good on their obligation by paying, right?) refused to fill out an insurance claim form for a lost package.
<< <i>it goes something like this: "Please give me feedback, then I will do the same for you."
Then I go, "you first!" >>
Not giving feedback first as a seller implies to me that you either
1. Do not have a good customer base,
2. Do not trust the integrity of your customers, and/or
3. Do not trust the quality of your product.
The obligation on the buyer to pay is satisfied then, and his positive action deserves an instant feedback. Sellers who hold the positives
hostage until they receive one first, as was also stated in a previous post, have little customer base or don't trust that their customer
service practices or item listed will warrant a positive feedback from the buyer. Please don't force a buyer to solicit a positive feedback that
they've earned already. I hate it as a buyer to have to wait it out until someone finally gets around to it. If you have that many transactions
that you can't be expedient in sending that positive, then you are making a ton of money and can afford to hire a secretary or account
manager that can handle that chore....just my humble take on it....nothing personal to those who have other ideas on the subject. Just
food for thought....it could increase your return customer percentage greatly as they see nothing but positives in purchasing from you...
The Beatles
John
SFC, US Army (Ret.) 1974-1994
That is incorrect. I had to eat 50 bucks a couple of months ago because the buyer (who had made good on their obligation by paying, right?) refused to fill out an insurance claim form for a lost package. >>
Correct me if I'm wrong, but doesn't the person that purchased the insurance (the sender) have to file the claim? Maybe Russ can shed some light on this.
That being said, the buyer did pay you. They indeed showed bad form by not cooperating with resolving the insurance issue. I think this buyer is the exception and not the norm. Still, you are out 50 bucks and that is no laughing matter. That's the risk we take as sellers.
I think feedback should be held back and entered into the system only when both parties have completed feedback. Then maybe the rating system would work if there was no threat of bad rating in retaliation.
<< <i>Correct me if I'm wrong, but doesn't the person that purchased the insurance (the sender) have to file the claim? >>
It's kind of difficult to file a claim if the buyer refuses to fill out the claim form (which was provided), sign it and return it to me.
<< <i>They indeed showed bad form by not cooperating with resolving the insurance issue. >>
A fact that might properly be disclosed in the buyer's feedback, right? I'm thinking it's possible other sellers might find this tidbit useful in potential future dealings with this buyer, especially since their feedback appears to indicate an inordinate number of "lost" shipments.
i never solicit, but will often will pen a note on the packing slip
<< <i>
<< <i>Correct me if I'm wrong, but doesn't the person that purchased the insurance (the sender) have to file the claim? >>
It's kind of difficult to file a claim if the buyer refuses to fill out the claim form (which was provided), sign it and return it to me.
<< <i>They indeed showed bad form by not cooperating with resolving the insurance issue. >>
A fact that might properly be disclosed in the buyer's feedback, right? I'm thinking it's possible other sellers might find this tidbit useful in potential future dealings with this buyer, especially since their feedback appears to indicate an inordinate number of "lost" shipments. >>
Yes, that would be useful information. Very good point. How would you as a seller deal with a buyer like this? Block them? Send it signature comfirmation?
<< <i>I'm leaning toward never leaving feedback for anyone buyer or seller. >>
See, that's not helping the situation. I agree that it wouldn't be bad for both feedbacks to be hidden and then "released" when both parties leave them, but you not leaving any feedbacks anymore doesn't solve anything. If more of us were "good guys" about leaving feedback there would be a far smaller problem with feedback.
<< <i>How would you as a seller deal with a buyer like this? Block them? Send it signature comfirmation? >>
If I realized before the auction ended that the current high bidder had a feedback record showing that 10% of his last 200 transactions resulted in lost packages, I'd cancel his bid and block him. If the auction ended with him as the winning bidder, I'd send the package with signature confirmation and then block him.
<< <i>
<< <i>I'm leaning toward never leaving feedback for anyone buyer or seller. >>
See, that's not helping the situation. I agree that it wouldn't be bad for both feedbacks to be hidden and then "released" when both parties leave them, but you not leaving any feedbacks anymore doesn't solve anything. If more of us were "good guys" about leaving feedback there would be a far smaller problem with feedback. >>
It is me giving up on the value of the feedback system. I've left positive feedback when I should have left neutral or not left any out of fear of getting a negative.
Maybe someone should come up with a nifty 3rd party rating solution that Ebay can buy out in a couple of years.