eBay Insurance claim policy

CoinsAreNeat

If you sell an item and the buyer opts out of buying insurance. If the buyer never receives their coin and they did not buy insurance, how would paypal/eBay rule? Would the buyer lose out because of not buying insurance or would the seller have to give the buyer a refund even though it is not their fought? Thanks for your help in understand eBay policies.

Hmann

Post this over on the US Coin forum and you will get lots of feedback.

levinll

Unless your auction specifically states that there is no refund if an item is lost when the buyer doesn't opt for insurance you have to provide a refund.

jnd1955

now this just happen to me, i bought a unc quarter and never recived it. after 26 days i file a clam with pay-pal, seller refunded my money next day, and e-bay e-mail me a gift card for 100.00 . never exspeted that but just an extra 100 i got to spend. pick up a unc roll of franklins for 150.00 so i realy only cost me 50 bucks for the roll. heheheheh
e-bay saidd it was for my bad exspearance and they what to make it up. heheheehh even called me sat to make sure i got it. lol
john

coinpictures

<< <i>Unless your auction specifically states that there is no refund if an item is lost when the buyer doesn't opt for insurance you have to provide a refund. >>



Incorrect. PayPal does not care what your terms are (people put some pretty insane requirements/restrictions in there).

Your obligation as a seller is to ensure that the merchandise is delivered. Insurance protects YOU, not the buyer, therefore it is your gamble as to whether or not to insure the package.

The buyer is covered regardless.

BAJJERFAN

<< <i>If you sell an item and the buyer opts out of buying insurance. If the buyer never receives their coin and they did not buy insurance, how would paypal/eBay rule? Would the buyer lose out because of not buying insurance or would the seller have to give the buyer a refund even though it is not their fought? Thanks for your help in understand eBay policies. >>



I don't believe that eBay has a policy about delivery. As they say though your completed transaction is a contract and those work BOTH ways. If the UCC [the Uniform Commercial Code] says you must deliver then you can't weasel your way out by making a disclaimer about insurance. If you use the postal service they offer insurance to indemnify themselves against loss or damage. This is a legitmate cost of doing business which you have every right to pass on to the buyer. If you wish to take the risk that the USPS won't mess up and they do then you are SOL.