I'm on Business Day 20 for a 10 Day Submission
mbothner
Posts: 762 ✭✭✭
The submission is only 8 cards. Is anyone else having the same issue? I called 2 days ago and I get the normal answer that the times are only approximate. At some point the delay in no longer approximate. I paid extra to get the faster service and it is just as slow.
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<< <i>mbothner is a chronic complainer with almost nothing positive to say ever, but I have to agree that if it really is 8 "business" days past the estimate (especially when paying for a service level higher than a $5 special), then that is unacceptable. Whenever someone here complains about the $5 specials everyone says "if you wanted them graded faster you should have used a more expensive service level" Well he did, and it seems that it didn't matter. >>
I hear ya on that man.
ebay i.d. clydecoolidge - Lots of vintage stars and HOFers, raw, condition fully disclosed.
Ron
Buying Vintage, all sports.
Buying Woody Hayes, Les Horvath, Vic Janowicz, and Jesse Owens autographed items
<< <i>
<< <i>mbothner is a chronic complainer with almost nothing positive to say ever, but I have to agree that if it really is 8 "business" days past the estimate (especially when paying for a service level higher than a $5 special), then that is unacceptable. Whenever someone here complains about the $5 specials everyone says "if you wanted them graded faster you should have used a more expensive service level" Well he did, and it seems that it didn't matter. >>
I hear ya on that man. >>
Hate to shatter PSA's golden image here, but other grading companies ARE on time. I submit to all 3. Beckett is free if they don't deliver by their required date. SGC (for me) usually pop's earlier than the date. I have no problem with complaining about PSA's turnaround times. They SHOULD be dong a better job of meeting demand considering they're far and away the most submitted to. I know a lot of people on here defend them because of that fact, but obligations should be obligations. If the other majors can offer guaranteed times, PSA should be able to as well. Increase overhead a little and hire additional graders (which I know they're trying to do).
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#1 - Regardless of what other companies do, it is stated that turn around times are approximate
#2 - It is common knowledge that PSA is actively seeking additonal graders
#2a - I personally would much rather PSA perform their due diligence and make sure to hire highly qualified and high integrity graders rather than simply higher warm bodies to address immediate turn around time needs.
#3 - The system that PSA has in place I believe is unique to PSA in that they always have more than one person reviewing each card, which adds more time but more reliability / consistency to the grades PSA gives
#4 - With the brand new .5 grading system, it should be expected that at least an initial backlog would result
Harry
<< <i>The submission is only 8 cards. Is anyone else having the same issue? I called 2 days ago and I get the normal answer that the times are only approximate. At some point the delay in no longer approximate. I paid extra to get the faster service and it is just as slow. >>
Here's my 10 day sub from the other day.
Total Items: 10
Date Received: 2/20/2008
Date Shipped: 3/3/2008
Order Status: Shipped
<< <i>I understand the arguments. However, there are several factors that would hold me back from making a fuss.
#1 - Regardless of what other companies do, it is stated that turn around times are approximate
#2 - It is common knowledge that PSA is actively seeking additonal graders
#2a - I personally would much rather PSA perform their due diligence and make sure to hire highly qualified and high integrity graders rather than simply higher warm bodies to address immediate turn around time needs.
#3 - The system that PSA has in place I believe is unique to PSA in that they always have more than one person reviewing each card, which adds more time but more reliability / consistency to the grades PSA gives
#4 - With the brand new .5 grading system, it should be expected that at least an initial backlog would result
Harry >>
Speaking to point #3 - I don't know about SGC (I've only ever submitted 5 cards to them), but I do know BGS has multiple graders reviewing the same cards, much like PSA does.
I just think it's funny what we're willing to put up with. Why give approximate times at all? Why not meet deadlines for service levels 10 days and under and give a 100 day maximum for bulk/cheap service. Then they could make all deadlines.
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But, I've been waiting way longer for my ship to come in.
mike
I'm looking at it like mailing something during the peak holiday season. When things are "back to normal", turn around times will adjust. The two orders that I have pending were logged in on 01/22. I check the submission status often but understand the crunch that they are going through.
Harry
It is a publicly traded company, people are paying for a service. There is no excuse for dates not being honoured.
This "approximate" time is a crock, and a cop out for the company. Either you do the job or you don't.
Some here are ready to "bend" over in defense of PSA, but c'mon people, you are too soft on them. They are running a business, and doing it very poorly at that.
There are a few reasons why this may be happening:
1) They have grown too fast, and are experiencing unmanageble growth spurt
2) They don't care about customer satisfaction
3) They are just incompetent
4) They have gotten greedy and bit off more than they can chew
Maybe they need to just shut down the acceptance of new submissions until their backlog is cleaned up.
I don't know of another service industry that charges for a timed service, and has their response/return time as approximate.
That's like going to the paint store and asking for black and getting grey, well, it is approximately closer to black. Not what I wanted, not what I paid for. But it seems some of you would accept the grey, and still defend the store.
This is un-acceptable IMHO
high as @#$%
j
RIP GURU
<< <i>Too many people giving excuses to PSA on here
It is a publicly traded company, people are paying for a service. There is no excuse for dates not being honoured.
This "approximate" time is a crock, and a cop out for the company. Either you do the job or you don't.
Some here are ready to "bend" over in defense of PSA, but c'mon people, you are too soft on them. They are running a business, and doing it very poorly at that.
There are a few reasons why this may be happening:
1) They have grown too fast, and are experiencing unmanageble growth spurt
2) They don't care about customer satisfaction
3) They are just incompetent
4) They have gotten greedy and bit off more than they can chew
Maybe they need to just shut down the acceptance of new submissions until their backlog is cleaned up.
I don't know of another service industry that charges for a timed service, and has their response/return time as approximate.
That's like going to the paint store and asking for black and getting grey, well, it is approximately closer to black. Not what I wanted, not what I paid for. But it seems some of you would accept the grey, and still defend the store.
This is un-acceptable IMHO >>
I work in an industry that just about every delivery time is "approximate." For jobs where production is necessary, I quote my customers at least one week over what the factory tells me, and that's not even always met. There are many industries where turnaround times are estimated and "approximate" is really the norm. I for one would rather have "approximate" over "guaranteed" for the simple fact that "guaranteed" may mean a drop in the quaility of the service that I receive. Of course there are instances where one should complain. I'm a collector that does a little bit of selling, so a couple weeks over the stated delivery time doesn't hurt me in the least. On the other hand, for some of you that do have businesses selling sports cards, I can see your complaint and do find it legitimate. However, if I ever have a complaint that threatens my income, I sure don't use a public message board as the means of communication of my complaint, and if it was a consistant problem, I certainly wouldn't use the service anymore.
ebay i.d. clydecoolidge - Lots of vintage stars and HOFers, raw, condition fully disclosed.
ebay i.d. clydecoolidge - Lots of vintage stars and HOFers, raw, condition fully disclosed.
After all, I didn't pay .59 more for Orvell Redenbacher for nothing
1994 Pro Line Live
TheDallasCowboyBackfieldProject
Paul
Ron
Buying Vintage, all sports.
Buying Woody Hayes, Les Horvath, Vic Janowicz, and Jesse Owens autographed items
<< <i>I assume this was submitted on the $15 service and not the monthly special, correct? >>
Yes, this was sent at the $15 service.
Total Items: 8
Date Received: 2/12/2008
Date Shipped: N/A
Order Status: Your order is still being processed.
Steve
Late 60's and early to mid 70's non-sports
<< <i>Some good news for some! If you sent in a bulk order before the new fees/levels started in mid-January you are entitled to some free gradings if they don't meet the guaranteed turnaround times. I have a bulk order from December that is now on day 49 which was guaranteed for 45 days. If my memory serves me right you get 1 free grading for each day it is late. I hope they take their time and stretch it out to 60-70 days... I'll take 20-25 free gradings!
Paul >>
I don't think bulk orders were ever guaranteed. Specials have never been guaranteed either. The only thing "guranateed" was the more expensive versions of the 5 and 10 day service along with the express, walk-through and 2 day services. I've never had them miss on those. Their turnaround times are awful, waiting for customer service to return an email is completely unacceptable. I had to send 4 emails and wait almost a month, before I got a reply to an email asking about some vouchers I had. I got a nice apology and told that if they had expired they would still be honored. I'm not even going to bother. I'm going to throw them in the trash. I have one more submission with PSA and I'm done. Im not doing this interest free loan to them for 3 months any longer. I will buy the stuff slabbed that I want slabbed. Plenty of people here are more than happy to make excuses but it's past that point now. I've been a member for 6+ years and it used to be great. Now, it's awful. There are no excuses anymore.
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Our Guarantee Is Guaranteed
Feb 29 2008 4:46PM
Tired of waiting endlessly for your grading order to arrive from another company? At Beckett Grading Services, our turnaround times are not estimates… they are guaranteed. If we fail to ship your order within the time frame paid for according to your service level, your order is free!
To test us out, how about this offer? Submit any number of cards to BGS or BVG (Beckett Vintage Grading) for our 5-Day service level at a cost of just $12.50 each. That is a savings of $8.50 per card, and unlike our competitors, our pricing is valid on all gradable cards, regardless of market value.
All turnaround times are in business days, starting the first business day after the order is received. Transit time is excluded, and failure to abide by the rules and stipulations on the submission form may void the guarantee.
Cannot be combined with any other coupon, offer, or promotion. Does not apply to JSA services or large format (over 3.5" x 5.25") cards. Offer expires 4/30/2008. Contact BGS Customer Service at 972-448-9188, grading@beckett.com, or see www.beckett.com/grading for submission forms and more information. Source code MAR08A.
Will BGS cards fetch the same dough when sold though? That is a dilemna <sp> I face.
What do you think?
Or is it best to use them and SGC for personal collections only?
Steve
<< <i>Business day 42 on a December special for me now. All but two of the preliminary grades flashed up 4 1/2 weeks ago but the sub still has not popped. >>
Almost exactly the same for me. Today is business day 49 for me (logged in 1/2/08) on the Nov./Dec. special and 24 of the 25 grades were visible when PSA had that glitch 4 1/2 weeks ago. They were pretty good looking grades so I hope none of them go down.
<< <i>Allen
Will BGS cards fetch the same dough when sold though? That is a dilemna <sp> I face.
What do you think?
Or is it best to use them and SGC for personal collections only?
Steve >>
Just like anything it varies from card to card. I sent mostly modern, which for the most part brings more in BGS holders. Some BVG cards do well, but PSA still dominates the post war vintage market. BGS service has been very good for me compared to what you guys go through with PSA.
Date Received: 1/9/2008
Date Shipped: N/A
Order Status: Your order is still being processed
Biz day 46 for me.
Late 60's and early to mid 70's non-sports
Betcha Bear Stearns could handle it faster.....
O.k. Smallstocks--this has to be good Karma. I was born on 1-9 and i am 46. And i will throw one of these in for good measure
Post-War Vintage (to late 70s) = PSA
Semi-Modern (to early 90s) = PSA
Modern = BGS
<< <i>Pre-War = SGC
Post-War Vintage (to late 70s) = PSA
Semi-Modern (to early 90s) = PSA
Modern = BGS >>
I don't know if I would agree with this 100 percent, maybe 75 %.
Psa only has the edge on some of the 70's commons and 80s commons because of the registry driven desire. BGS collectors don't build sets in general (obviously there are exceptions if you look at the registry, but i'm saying generally). a lot of mid-late 70's high end stuff has also been bringing heavy coin, more than psa, in sgc as well.
it depends if its key stuff or crapper commons. if it's commons and it's for a set then yes, psa is the way to go. if it's a good solid card then it doesnt matter who grades it of the the 3. (the only exception is with lower grade stuff. if its newer - last 25 years - and not 9, 9.5/10 don't bother with bgs/bvg, nobody will buy it, but then again, if you have a modern beater common, no one will want it in any situation.
If I was him, I'd be unhappy, too.
PSA should adjust the price for missing the mark by this much - it's business, and excuses such as a 'shortage of graders' are not acceptable when they take a person's money.