What would you do?

Leiascards · March 4, 2008 9:35AM

I have a buyer who won a card from me back at the end of January. He emails me today saying he still has not recieved it. I check the DC and it shows delivered Feb 1. Would you refund or tell him to beat it?

ajmoeller81 · March 4, 2008 9:36AM

Whatever you do I wouldn't reply until April.

Leiascards · March 4, 2008 9:38AM

<< Whatever you do I wouldn't reply until April. >>

Why he would lose any complaint with Paypal automaticaly

jskirwin · March 4, 2008 9:59AM

Show him the DC. See what he says.

samspop · March 4, 2008 10:25AM

Advise him of the D.C. I have had buyers tell me the same and once you let them know, you get the typical response of..."wrong seller, I meant to send this to someone else," or , "I had so much going on that I forgot that I did get the card back on Feb. 1st."

Good luck.

justmichael · March 4, 2008 11:28AM

Most of these scammers don't realize that if you ship with paypal you autmatically get DC.I get one of those messages a week.He doesn' have a leg to stand on with paypal.Tell him go scratch.

lawnmowerman · March 4, 2008 11:34AM

<< 

<< Whatever you do I wouldn't reply until April. >>

Why he would lose any complaint with Paypal automaticaly >>

That being said, why make a thread about it ?

I don't get it.

bsidegrve · March 4, 2008 12:11PM

Tell him to beat it!

Leiascards · March 4, 2008 12:16PM

Its a 30 dollar card and I do actually believe him, but the DC throws doubt on his story.

Stone193 · March 4, 2008 12:37PM

<< Its a 30 dollar card and I do actually believe him, but the DC throws doubt on his story. >>

Did I miss this or what did the buyer say when you informed him you have DC on the card?

mike

Leiascards · March 4, 2008 12:38PM

He still insists he never recieved it..

storm888 · March 4, 2008 12:59PM

IF he was a longtime customer, I would refund him.
Otherwise, the DC ticket must speak for itself.

If the item had been insured, the DC ticket could be
trumped by an insurance-claim/investigation.

The FACT is that MANY worthless carriers scan their
items as delivered PRIOR to actual delivery. The PMs
know this, and so do the clerks who process the
insurance claims.

IF the buyer complained to his credit-card company
in just the right way, he might win a chargeback claim.

The ONLY way I know how to prevent this kind of quandry
is to insure every item.

11235813 · March 4, 2008 1:38PM

Storm888 is absolutely right on this....delivery confirmation guarantees nothing....only that the postal carrier says that they delivered the item.

Last summer I had two items show up as being delivered on DC which I never received. A little sleuthing around my neighborhood showed that both had been delivered to the wrong address (one due to carrier screw-up, and one due to number transposition on my address by the seller).

The only rock-solid guarantee is to use signature confirmation.

Leiascards · March 7, 2008 7:41PM

The guy finally responded to my Email about the DC showing delivered. He said he was out of town for 2 weeks during the time the item was delivered. He said he requested his mail be held but they continued to deliver from the last day of January til the 5th of Feb. This would show indicate the package was not held and was put in his mail box and been kept there for at least a week. He went on to say I had 3 days to get him a replacement card AND his money back or he would contact Paypal, Ebay and my high bidders about this matter.

I was actually considering refunding him before, but now I may tell him to beat it.

gotsparks09 · March 7, 2008 8:24PM

Now it's no question - definitely tell him to beat it.

Bottom9th · March 7, 2008 9:02PM

I agree. Kick him to the curb.

Brick · March 7, 2008 10:12PM

No reason for a refund. As Storm said if this is a longtime repeat customer a refund may create good-will, however this "buyer" is trying to intimidate you when his real complaint should be his local Post Office for failing to hold his mail. He obviously feels he may have more success harassing you than the real source of his problem, assuming he is being truthful about non-delivery.You are better off to have no further dealings with him.

Leiascards · March 7, 2008 10:28PM

I am not ging to respond any further to him. This is where Ebay's new changes they announced this week may come in handy if he does follow through on his threats of contacting bidders. If he negs me so be it.

The funniest part was where he said though that if I do the right thing and refund and send him a replacement he will buy more from me in the future. He does not have to worry about that..

ICE9 · March 7, 2008 10:34PM

<< He said he requested his mail be held but they continued to deliver from the last day of January til the 5th of Feb. >>

So why does this become the seller's problem? Sounds like the post office dropped the ball. The buyer is a jerk. Tell him to screw off.

Mike

Bosox1976 · March 7, 2008 11:01PM

give us the name to block him.

larryallen73 · March 7, 2008 11:32PM

Sad story. It sounds like the buyer is a JERK.

Reminds me though, that last week in my office building there was a pile of mail sitting in the common area waiting to be delivered. It was actually a pile of packages and the top one had some kind of confirmation stuff on it (I didn't pay attention to what level). There was also an amazon.com box in the pile. The post man was in one of the offices nearby delivering mail. Anybody could have walked off with those packages. My office building is in decent area but we get random people coming through from time to time. Shows you there are lots of variables in getting packages delivered.

What would you do?

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