Need help on a PayPal claim
OnlyThe10s
Posts: 1,850
I sold THIS card back on 1/31.
The card was graded as a 1979 Kellogg's Kelloggs #14 Buddy Bell and it says "No Trade Line in Bio" on the slab.
Well, this is the way I sold it.
Turns out it's the card that DOES have the "trade line in the bio" (I honestly know nothing about this particular issue, so I dont know either way).
The buyer filed a paypal claim stating that it was not as advertised.
I'm disputing it because I sold it the way it was advertised. An example I gave the buyer was this: If I buy a car with 300 horsepower, then sell it to him, and it turns out it only has 250 horsepower, how the heck was I supposed to know? It's not like I have a dyno at home.
I'd like your thoughts on this. He wants $7.00 back ($1.00 for the card, the $3.00 he paid in shipping, and $3.00 more to ship it back to me). It's not a lot of money, but I feel like I'm getting the tail-end of this deal.
Thanks!
The card was graded as a 1979 Kellogg's Kelloggs #14 Buddy Bell and it says "No Trade Line in Bio" on the slab.
Well, this is the way I sold it.
Turns out it's the card that DOES have the "trade line in the bio" (I honestly know nothing about this particular issue, so I dont know either way).
The buyer filed a paypal claim stating that it was not as advertised.
I'm disputing it because I sold it the way it was advertised. An example I gave the buyer was this: If I buy a car with 300 horsepower, then sell it to him, and it turns out it only has 250 horsepower, how the heck was I supposed to know? It's not like I have a dyno at home.
I'd like your thoughts on this. He wants $7.00 back ($1.00 for the card, the $3.00 he paid in shipping, and $3.00 more to ship it back to me). It's not a lot of money, but I feel like I'm getting the tail-end of this deal.
Thanks!
0
Comments
Jake
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
I offered to refund $4.00 ($the $1 card and the $3 shipping) and he rejected it. He wants $3 more to ship it back to me.
>
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<< <i>If Paypal sides with him, he will only get $1 plus $3 and will have to give Paypal proof that he sent it back. >>
So how do I know who PayPal "sides" with?
All I saw was a message from him...
and he will have to pay to ship it back to you.
......
YOU are responsible to your buyer for the mistake on the flip.
PSA is responsible to you to fix the flip.
<< <i>Let him do his PP process. They will ONLY give him $4,
and he will have to pay to ship it back to you.
......
YOU are responsible to your buyer for the mistake on the flip.
PSA is responsible to you to fix the flip. >>
So at what point does PP make their decision?
///////////////////////////////////////////
They will ask you to respond.
ONLY say, "I will be happy to make a refund immediately upon my receipt of the returned card."
In a few days, PP will notify you that the buyer was instructed to mail the card to you. When
you tell PP that you have the card, they will issue the refund for you.
I would not chat with the buyer anymore.
<< <i>"So at what point does PP make their decision? "
///////////////////////////////////////////
They will ask you to respond.
ONLY say, "I will be happy to make a refund immediately upon my receipt of the returned card."
In a few days, PP will notify you that the buyer was instructed to mail the card to you. When
you tell PP that you have the card, they will issue the refund for you.
I would not chat with the buyer anymore. >>
Storm, thanks so much for the advice, this is the first time I've had to go through this.
You're offering to take the card back, which is the right thing to do, even though it was mislabeled from PSA.
A lot depends on the attitude of the guy. If he was a jerk, I'd make him 'jump through the hoops' with filing complaints, returning the card, etc.
(If he filed with them before contacting me, then he would make my jerk list, though.)
If not a jerk, refund him and tell him to keep the card.
<< <i>You're offering to take the card back, which is the right thing to do, even though it was mislabeled from PSA.
A lot depends on the attitude of the guy. If he was a jerk, I'd make him 'jump through the hoops' with filing complaints, returning the card, etc.
(If he filed with them before contacting me, then he would make my jerk list, though.)
If not a jerk, refund him and tell him to keep the card. >>
He hasnt been a jerk, but I'm not willing to budge on the shipping. I'll give him his $4
http://www.unisquare.com/store/brick/
Ralph
For a $1.00 item, I would just refund the guy his $4.00 and let him keep the card. The bone of contention is the shipping, so if you let him hold onto it you are only out $1.00 at the end of the day.
<< <i>Since the item is mislabeled, you are going to have to go through more trouble than it is worth re-selling the card or sending it back to PSA.
For a $1.00 item, I would just refund the guy his $4.00 and let him keep the card. The bone of contention is the shipping, so if you let him hold onto it you are only out $1.00 at the end of the day. >>
That might actually be a good idea because reselling it will be a pin in the butt.
Good call Justin.
Where did I see this before?
Steve
<< <i>Over a 4 dollar card I would just refund add him to my BBL and tell him where he can shove the card. >>
I thought we were done with this issue. The card I need is the one that he posted and my bid was larger than $1.00 but no other bids were made and the starting price was a $1.
Again here is an overview of the whole event.
I wish I would never have bought that card. Long story short: the card was advertised as "1979 Kellogg's Kelloggs #14 Buddy Bell PSA 8 NM-MT" (item number 150208332478). Here is the link to the listing if you want to look. As you can see he wrote, "This is the variation with no trade line in the bio. "
(http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=150208332478)
There are two versions of this card 14A and 14B (one with the trade line one without). PSA mislabled the card and I informed him of this and asked for a refund.
His reply was: "Hey Mike, take a look at the PSA label, I listed it as PSA graded it. You got what you paid for."
My reply: "I bought the card not the label. The card is incorrect. I'm giving you the chance to correct this between us. Please let me know if you would like to correct this."
No reply from him.
My follow-up email: "I take it from your non-response to my last email you have decided to ignore my request for a refund. I will now start a dispute case with ebay concerning this item. I'm sorry you felt the need not to do the right thing and refund this purchase. As I stated in my last email, I bought the card not the label that is incorrect."
PayPal found in my favor after the dispute was researched by them. I left him a negative feedback for ingoring my requests for a refund ($1 plus shipping!) and having to go through dispute resolution. He then leaves me a negative in retaliation ( and I see people cheer him on for this on the blog ). I pay on time and try to resolve the issue between us and I'm the bad guy. I have bought and sold on ebay and had a 100% positive feedback until this. As a seller I have supplied a refund to any buyers request to keep up a good customer service history.
I guess I can't win.
As of this posting he has refunded $4.00 and I asked if he wants that card back and where to send it.
He also apologized for the negative feedback, "I just paypaled you $4. Regarding the feedback... sorry pal... you won a dispute, there was no need for a negative. "
But I'm still stuck with it.
As to telling me were to shove the card (Leiascards post), why would you want to piss off customers? I had a perfect feedback record and paid for all my purchases quickly, only returning one other card. As a seller I had no problem refunding and taking back items if the customer was not happy.
To answer the question, I would have offered the refund and said, "Keep the card." This would have been worth the very positive feedback the this level of customer service deserves.
I hope this puts this to rest.
Thanks for the time to respond.
For the seller, just refund the $10 and move on. Who cares.
<< <i>The guy's mental for Buddy Bell, sounds like he's a little mental all around??? >>
"A little mental all around" ?????
I collect some specific card sets and have collected Buddy Bell items for several years. I really don't think that would put me in the mental category.
Nightcrawler welcomes me to the site a few threads ago and then makes this comment, why would any person want to post here?
I hope this isn't a reflection of the entire site.
- Mike
Welcome to the site. Nightcrawler made that comment on March 3, before you started posting here. Please don't take it personally. I doubt he even remembers writing that and I also doubt that he meant anything by it other than trying to crack a joke. As a whole we are a good bunch of guys that just want to talk about cards.
Chris
My small collection
Want List:
'61 Topps Roy Campanella in PSA 5-7
Cardinal T206 cards
Adam Wainwright GU Jersey
It has been a stressfull day of emails telling me of the blog about my purchase and trying to tell my end of the story.
I have had quite a few nice emails and postings welcoming me to the site.
Thanks and sorry to everyone.
My Registry Sets
Good luck with your Buddy Bell collection. Feel free to post some scans.
Clear Skies,
Mark
Raw: Tony Gonzalez (low #'d cards, and especially 1/1's) and Steve Young.
Sorry your feedback got trashed for doing nothing wrong.
Ripken in the Minors * Ripken in the Minors Facebook Page
Or in other words 'hey Mike go pound sand' lol
Mike we are all with you in this matter.
I must have been nuts to even take this guys word.
Thank God Craig was on top of this.
Steve
lol it is, the site is filled with mental cases, I think you will fit right in.
Steve
Yup, I was suckered into thinking Bailey was the victim... oh boy???
Well I'm sorry I listened to him, Heh heh
EDIT TO ADD:
<< <i>Thank God Craig was on top of this. >>
Truth be told...I remembered this thread and knew he had gone through with the dispute. His story on the locked thread stunk from the first moment and I didn't want to let it go.......especially when people started to tell him he did the right thing.
As I stated on that thread...I hope he learned something through this.
new FB scheme that launches in May.
ALOT of decent sellers are going to be harmed, due
to the bad acts of a relative few.
<< <i>lol it is, the site is filled with mental cases, I think you will fit right in. >>
Case in point: The main focus of my collection is Jim Gantner cards.
My other two focuses are Robin Yount (who shares a 1983 Fleer card with Buddy Bell, as I'm sure you're more than aware) and Paul Molitor.
It takes all kinds...which makes this place fun.
This thread's "story" is completely different.
As I said earlier, that means one of you is a liar and I think we all know who it is.
Trust me, you thought we were beating a dead horse before?
That was nothing.
MUWAHAHAHAHAHAHAHAHA!
edited to add: I just realized gumby mentioned this thread in the now locked one. When I first clicked the link, I thought he screwed up (ie thought it linked it's self and not realizing it was a different thread [if that makes sense]).
I so get it now...
I so get it now..."
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I suspected you didn't get it when you replied, "I have read 99% of this thread....."
You were not reading this thread.
That's why I posted the quote about the "horsepower and the home dyno."
lol
<< <i>That's why I posted the quote about the "horsepower and the home dyno." >>
You know what's funny, that's what made it click for me.
Knew I saw that phrase in the locked thread. So seached for it and didn't pull up the original post, only in quotes.
Clicked back here, back there, back here, and then the lightbulb went off.
lol
Steve
Steve
edited to add:
and:.................
Alan is not a reasonable person.
Hopefully he will reincarnate himself (again) and start over.
Steve
<< <i>Hopefully he will reincarnate himself (again) and start over. >>
A 3rd chance? His last reincarnation barely made it 5 months. (and 2000+ posts in those 5 months)
Something tells me another reincarnation will be just as successful.
Big worm, I mean perm is my idol.
Steve