USPS insurance claim.....

CDsNuts

I sent out a card first class with delivery confirmation and $500 insurance. After two weeks, the guy says the card still hasn't arrived but it's showing up as delivered on the USPS track and confirm site.

For $500 insurance would he be required to sign for it? Should I start the insurance claim right now?

lawnmowerman

Lee If the buyer is saying he didn't get it and the dc is saying otherwise, I would contact the po responsible for delivering the package and see if they can verify delivery or not.

edit: I was quite impressed with the po handling a similar problem I had.

orutulsa

I recently had the P.O. website showing that I had received a package which had not been received. I called and talked to the supervisor at our P.O. and he fairly quickly ascertained that the package had fallen onto the delivery truck floor. They retrieved it and delivered it the next day.

EagleEyeKid

I thought that all insured packages requires a signature. Granted, we can't check up on that via online, etc, but you can easily go to your PO and give them the insurance slip #, and they'll look it up. I was told that they have a different system which will tell you if that item was indeed delivered and/or signed for. Your DC (separated) gives you an indication and peace of mind, that it was delivered, but who knows anymore. He's either lying or not. I'd go to the PO and check up on the insurance #; and they'll also advise you further on when you can start the claim. Usually it's allowable after 3 weeks (used to be 30 days). Where's Jim on this one?

jimq112

Lee, PM me the insured # if you want and I'll see if there's a signature on file. I can check tomorrow at work. Also PM his first name, if there is a sig I'll see if he signed it.

If so I believe I can print a copy of his sig and scan it for you.

If the mailman delivered it and didn't get a 3849 signed, and it was insured for 500, they have to pay you.

jim

Bigstep

The other day I went outside to get the mail when it arrived. The packaged had DC on it but she didn't scan it when she gave it to me.I asked my carrier if she scanned everything before she left the PO and she said yes. That really freaked me out as I have the wrong mail in my box at least once a month.

Rogermnj

Lee,
I know paypal requires signature confirmation on any items over $250.00 If he files a claim and you do not have a signature, regardless of what the PO said, paypal will side with him
Roger-

WinPitcher

yep and it is called 'electronic' signature. The signature that the blue insurance sticker requires is not
good enough.

Paypal needs to see it online.


However, since you had insurance on it the PO should cover it.

I had a similar situation.

Guy claimed he did not get item, it was insured w/ del conf. PO said they delivered it. He claims he gets at least
1 item stolen per month.......


I printed out insurance form from USPS website, filled in what I needed to do and mailed
the insurance form and receipt and told him to deal with it.

Had the item not been delivered I would have done it.


Steve

SportsItUpCards

It will only take at least 6 months to get any money from them. I talk from experience with a claim from USPS, and the only way they started the process for my check abuout 6 months later is because I mentioned that I was getting a lawyer, lol. Than I got the check in the mail about a week or two later.

I hope it all works out for you!

Giovanni

Leiascards

I have never had to wait more than 3 days for any payment on insurance from the USPS. 2 of the three were paid within 30 minutes. The other took 3 days due to it being 300 dollars.

It is not uncommon for mailmen to scan items delivered at the PO before they leave

SportsItUpCards

I did forget to mention that my clain was for $5,000 and it was back in 2000.

Giovanni

ryaneversole

People are dishonest. Argh.

grote15

He may have received it but not had to sign for it, if the carrier screwed up. I once received a $750 package that had the blue slip that was left on my porch. Had I been dishonest, I could have claimed non-delivery, too, and gotten Paypal to refund my money. Not saying that's what happened here, but there are bound to be packages that slip through without getting a signature now and then due to human error or laziness on the carrier's part, especially if he has a relief guy.

jimq112

<< <i>He may have received it but not had to sign for it, if the carrier screwed up. I once received a $750 package that had the blue slip that was left on my porch. Had I been dishonest, I could have claimed non-delivery, too, and gotten Paypal to refund my money. Not saying that's what happened here, but there are bound to be packages that slip through without getting a signature now and then due to human error or laziness on the carrier's part, especially if he has a relief guy. >>



In my office, the regulars leave stuff in bags hanging on the mailbox, don't bother taking things to the house, miss scans etc, and the subs take stuff to the house, get slips signed, etc. Subs don't know the people as well and don't assume as much.

Usually it's the regulars who get lazy and let stuff slide.

We got new scanners about a year ago, and now if I scan a blue slip it requires me to scan the signed 3849 slip. If you scan it at all (which the carrier did to get the DC delivered) there's no way to accidently miss the signature part.

11235813

Delivery confirmation only confirms that the carrier says that he/she took the item out of the station and delivered it. It does not guarantee that it was actually delivered to the correct address. For anything valuable, pay the extra $1.50 and use signature confirmation.

I had a nasty dispute on Ebay last summer over a package which showed up as delivered on the USPS website, but turned out to have been delivered to the wrong address (sender had juxtaposed two digits in my address).

grote15

In my office, the regulars leave stuff in bags hanging on the mailbox, don't bother taking things to the house, miss scans etc, and the subs take stuff to the house, get slips signed, etc. Subs don't know the people as well and don't assume as much.

Usually it's the regulars who get lazy and let stuff slide.

Interesting info, Jim. Here in NY, where I reside, a lot of the relief carriers are not as reliable, particularly in the summer months. If you're lucky enough to get a "regular" carrier, he'll usually look out for you and your packages (or maybe I've just been lucky that way). One complaint I and many others in my neighborhood have, though, is that carriers who deliver by truck will just put the peach-colored delivery slip in your box by the road without even ringing the bell, which then requires that you make a special trip to pick up your package. Do these guys even have your package on the truck when that happens? Or do they just not want to have customer contact>

jimq112

<< <i>In my office, the regulars leave stuff in bags hanging on the mailbox, don't bother taking things to the house, miss scans etc, and the subs take stuff to the house, get slips signed, etc. Subs don't know the people as well and don't assume as much.

Usually it's the regulars who get lazy and let stuff slide.

Interesting info, Jim. Here in NY, where I reside, a lot of the relief carriers are not as reliable, particularly in the summer months. If you're lucky enough to get a "regular" carrier, he'll usually look out for you and your packages (or maybe I've just been lucky that way). One complaint I and many others in my neighborhood have, though, is that carriers who deliver by truck will just put the peach-colored delivery slip in your box by the road without even ringing the bell, which then requires that you make a special trip to pick up your package. Do these guys even have your package on the truck when that happens? Or do they just not want to have customer contact> >>



If you have a city route, the carrier should have the package in the truck when they are delivering, they walk the loop and then drop off packages as they drive to the next designated parking spot. If they're not doing that you should call the local postmaster/station manager and ask that they start delivering them. You can also call the office any time you get a peach slip, and request next day delivery to save you the trip to the USPS if you will be home. They don't charge for that.

City subs have a tough job. They're on a time deadline, and lots of times they do 5 or 6 different routes every week. My job is easy, the mailboxes are all in a row on the side of the road. They have to look for where the mailbox is hiding, sometimes it's on the wall, the door, a tree, a slot in the front door, etc. I even have one guy who uses a saddle bag from a harley as his mailbox. Sometimes people get cute ideas that are really murder on a sub.

Anyway if you're unhappy with the service you're getting then the best first option is the local postmaster. Yelling does no good, being polite helps a lot. Figure if you're unhappy, others are too and the postmaster is hearing it. There's no incentive for a mail carrier to do a good job except the self satisfaction. No merit raises or promotions and really no consequences of doing a bad job.

On the rural side I take every package and will usually leave my cell # on any slips I have to leave. If they get home before I'm done I'll meet people to give them the package. But rural carriers get paid by the day, not by the hour, when we're done we get to go home. If I skip a few steps and leave more peach slips I get done earlier and paid the same. My regular usually works 6 hours and gets paid 9.4 hours.

I hate apologizing for lazy carriers, but it's the same at every job. No matter where you are, there's people who work hard and get the job done right and there's some that will cut every corner and do the least work possible.

jimq112

Lee you have a PM about your lost package