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Why would PSA do this?

gregm13gregm13 Posts: 5,798 ✭✭✭
in PSA Set Registry Forum
I just received my order back from PSA, that was entered on Dec. 3rd and grades were posted on Feb 15th. I was told that the order was too far along to grade on the .5 scale - which I didn't like but will live with. I received the order today, and the cards are put in the new slabs!! What the hell? Why would they not grade the cards on the .5 scale and then encapsulate in the new slab - to give the appearance that the order was graded after the change went into effect? Do I have a right to be as p*ssed as I am?

Thoughts??

Greg M.
Collecting vintage auto'd fb cards and Dan Marino cards!!

References:
Onlychild, Ahmanfan, fabfrank, wufdude, jradke, Reese, Jasp, thenavarro
E-Bay id: greg_n_meg

Comments

  • cardfan07cardfan07 Posts: 680 ✭✭
    That does suck. Probably an all or nothing thing with the slabs...but now you have the option of resubmitting for the bump! (note sarcasm).
    Ted Williams, Willie Mays, Tom Seaver, Mike Schmidt, George Brett, Bob Gibson, Lou Brock player collector
  • NathanSrNathanSr Posts: 509 ✭
    New slabs or new style of flips?

    NathanSr
    Successful purchases: Lawnmowerman(2), Wabittwax, mkg809, thePlasticman

    Successful sales: xphunk, vjsteele4, onefasttalon, five7teen, yankeeno7

    Successful trades: mijang

    Generous Souls: MBMiler25, DES1984
  • gregm13gregm13 Posts: 5,798 ✭✭✭


    << <i>New slabs or new style of flips?

    NathanSr >>



    New flips.

    Greg M.
    Collecting vintage auto'd fb cards and Dan Marino cards!!

    References:
    Onlychild, Ahmanfan, fabfrank, wufdude, jradke, Reese, Jasp, thenavarro
    E-Bay id: greg_n_meg
  • WinPitcherWinPitcher Posts: 27,726 ✭✭✭
    That is odd, if they graded you under the old system they should have slabbed you that way.

    perhaps they did grade you under the new system and you did not get any .5's?


    Steve
    Good for you.
  • GabbsGabbs Posts: 163
    Greg,

    That is bogus, now any high quality 8.5's appear to be only 8's

    I would be upset too!

    Gabbs
  • JasP24JasP24 Posts: 4,645 ✭✭✭
    That's rough...

    My guess is that your cards were done and out of the grading room and were held up at the encapsulation process...So the grades were already in the system, but they didn't get slabbed until after the new flip change...

    PSA most definitely should have, at the very least, ensured that any orders already graded NON .5 but awaiting encapsulation were DONE and shipped before they started using the new flips (which I personally hate)...

    Unfortunately, looks like Greg got caught in the crossfire..IMO, his entire order fee should be refunded...

    Jason
    I'm here to question, not to inspire or build up. To live how I want, as I see fit,
    according to my values and my needs. Nothing holds dominion over me, I stand alone as the ruler of my life.
  • gregm13gregm13 Posts: 5,798 ✭✭✭


    << <i>That is odd, if they graded you under the old system they should have slabbed you that way.

    perhaps they did grade you under the new system and you did not get any .5's?


    Steve >>



    Nope - it was a 70 card order and no .5's.

    Greg M.
    Collecting vintage auto'd fb cards and Dan Marino cards!!

    References:
    Onlychild, Ahmanfan, fabfrank, wufdude, jradke, Reese, Jasp, thenavarro
    E-Bay id: greg_n_meg
  • gregm13gregm13 Posts: 5,798 ✭✭✭


    << <i>That's rough...

    My guess is that your cards were done and out of the grading room and were held up at the encapsulation process...So the grades were already in the system, but they didn't get slabbed until after the new flip change...

    PSA most definitely should have, at the very least, ensured that any orders already graded NON .5 but awaiting encapsulation were DONE and shipped before they started using the new flips (which I personally hate)...

    Unfortunately, looks like Greg got caught in the crossfire..IMO, his entire order fee should be refunded...

    Jason >>



    I'm disappointed all the way around w/ the order. I handed the order in on November 17th in Chicago and the grades weren't posted until Feb 15th. To boot, I wasn't thrilled w/ the grades, PSA wouldn't grade on the .5 scale and they encapsulate the cards in the new flips. F- in my view.

    Greg M.
    Collecting vintage auto'd fb cards and Dan Marino cards!!

    References:
    Onlychild, Ahmanfan, fabfrank, wufdude, jradke, Reese, Jasp, thenavarro
    E-Bay id: greg_n_meg
  • gregm13gregm13 Posts: 5,798 ✭✭✭
    And to boot, they mislabeled 10% of the cards - unreal. I painstakingly wrote down the variations and they still screwed it up. Thank god the people in quality control at PSA don't work for a car or airline manufacturer. If they did, I would ride a bike or walk everywhere!!

    Greg M.
    Collecting vintage auto'd fb cards and Dan Marino cards!!

    References:
    Onlychild, Ahmanfan, fabfrank, wufdude, jradke, Reese, Jasp, thenavarro
    E-Bay id: greg_n_meg
  • bigreddogbigreddog Posts: 1,156
    "Never get cheated"

    Send them some more cards
  • yankeeno7yankeeno7 Posts: 9,248 ✭✭✭
    I would most definately contact Joe Orlando about this. Your order should be redone at THEIR expense!
  • thenarcissus01thenarcissus01 Posts: 344
    they bank on you cracking and resubmitting
  • psafanpsafan Posts: 232
    Resubmit them all, you're bound to get a couple different grades
  • BrickBrick Posts: 4,981 ✭✭✭✭✭
    If the purpose of the new flip is to show they were graded under the new .5 system but they were not then these cards are mislabeled. You have every right to be upset. The least PSA should do is a free review. They should also cover shipping charges. It would be grossly unfair for you to be burdened with any additional expense.
    Collecting 1960 Topps Baseball in PSA 8
    http://www.unisquare.com/store/brick/

    Ralph

  • DavidPuddyDavidPuddy Posts: 3,484 ✭✭✭
    I think you got screwed.
    It seems like you did get cought in the middle of system changes. If you received the new flips, yet your cards were graded under the old (non .5 system) your entire order is in error. IMO

    It's bad enough that you had a bunch of mis-labled flips

    << <i>And to boot, they mislabeled 10% of the cards >>

    .
    A company with good customer service would regrade you entire sub!
    "The Sipe market is ridiculous right now"
    CDsNuts, 1/9/15
  • jradke4jradke4 Posts: 3,573 ✭✭✭
    i almost always end up with around 10% of my cards mislabled. on this last one they couldnt determine if a card was a members only despite the stamp on the front of the card. it happened repeatedly in this order. i even had the regular cards in their as well back to back. one of those got slabbed as a members only but it wasnt. how hard is this to tell when its right on the card? lets see my order sat their logged in since 12/5 and grades posted on 2/15. yet they still cant get it right.

    i didint get any 0.5 grades either. yet new flip. 200 card order but no 0.5 grades. though i did get a good number of 9's and 10's.
    Packers Fan for Life
    Collecting:
    Brett Favre Master Set
    Favre Ticket Stubs
    Favre TD Reciever Autos
    Football HOF Player/etc. Auto Set
    Football HOF Rc's
  • JasP24JasP24 Posts: 4,645 ✭✭✭


    << <i> how hard is this to tell when its right on the card? lets see my order sat their logged in since 12/5 and grades posted on 2/15. yet they still cant get it right.

    >>



    For the riff raff they have working in the data entry department, pretty tough...I can't imagine they are anything more than minimum wage high school dropouts...There's really no other explanation. Anyone with half a brain or who cares at all about there job would get the labelling CORRECT more often...

    Jason
    I'm here to question, not to inspire or build up. To live how I want, as I see fit,
    according to my values and my needs. Nothing holds dominion over me, I stand alone as the ruler of my life.
  • WinPitcherWinPitcher Posts: 27,726 ✭✭✭
    Greg

    I have a question, when the submission popped why didn't you say something then to them? If I understand what happened properly you knew that they were graded under the old system maybe you could have called before they shipped? I understand you had no idea that they would use the new certs and only realized it when you finally received the order.

    I know what i said sounds like monday morning quarterbacking.

    In any event maybe others will do what I just mentioned and some good would come out of your situationalbeit for them.

    Steve
    Good for you.
  • otwcardsotwcards Posts: 5,291 ✭✭✭


    << <i>Greg

    I have a question, when the submission popped why didn't you say something then to them? If I understand what happened properly you knew that they were graded under the old system maybe you could have called before they shipped? I understand you had no idea that they would use the new certs and only realized it when you finally received the order.

    I know what i said sounds like monday morning quarterbacking.

    In any event maybe others will do what I just mentioned and some good would come out of your situationalbeit for them.

    Steve >>



    Steve:

    What was he supposed to say? "Hey, I know you took forever and you didn't grade with the new .5 scale, but make sure you don't put the cards in slabs with the new flips!" I'm sure that wouldn't be the first thing on his mind, my mind, or even your mind, but it's easy to say so AFTER the fact. Yes! It not only sounds like Monday morning quarterbacking, it IS Monday morning quarterbacking! It's also using the fact that hindsight is 20/20 to question someone that has a legitimate gripe. Not really all that fair, in my opinion.

    I doubt that any of us would've been thinking about such a thing until actually getting the cards and seeing the new flips, especially after being told that only orders graded with the new system would get the new flips!

    Given the issues with this order, I would DEMAND that it be regraded under the new system on PSA's dime. Quality customer service would OFFER that to you, however. Although, many times, customer service at PSA is an oxymoron.
  • SheamasterSheamaster Posts: 542 ✭✭✭
    If the cards were encapsulated with the new flip but not graded to the new .5 scale, every card should be re-graded to the .5 scale (at their expense) or every card should get a new holder with the old flip.

    I would contact whoever you have to at PSA.
  • Nascar360Nascar360 Posts: 1,852 ✭✭✭
    I have an order in (1/3/08) that the grades have not been posted. I guess I know what's about to happen to me as well. : (
  • jradke4jradke4 Posts: 3,573 ✭✭✭
    steve,

    how do you know what the flips look like until you see them in your hands. ahh you have to wait to get them in the mail to see if they were the new flips.

    jay
    Packers Fan for Life
    Collecting:
    Brett Favre Master Set
    Favre Ticket Stubs
    Favre TD Reciever Autos
    Football HOF Player/etc. Auto Set
    Football HOF Rc's
  • jradke4jradke4 Posts: 3,573 ✭✭✭
    of my 198 cards that were graded in my 200 card order, 74 would have been possible 0.5. None were. Yet they were on new flips. My sub was submitted with Gregs at the Sun Times show in chicago and logged in on 12/5. overall i was happy with my grades as roughly 63% were 9 or 10. However after seeing that the new flips were used I am pissed that in all likely hood my sub was graded with the 0.5 option. Unlike Greg, I didnt call to ask but would assume that I would have gotten the same response that he did. I will be sending Joe an email today once my system gets up and running here at work.
    Packers Fan for Life
    Collecting:
    Brett Favre Master Set
    Favre Ticket Stubs
    Favre TD Reciever Autos
    Football HOF Player/etc. Auto Set
    Football HOF Rc's
  • JasP24JasP24 Posts: 4,645 ✭✭✭


    << <i>of my 198 cards that were graded in my 200 card order, 74 would have been possible 0.5. None were. Yet they were on new flips. My sub was submitted with Gregs at the Sun Times show in chicago and logged in on 12/5. overall i was happy with my grades as roughly 63% were 9 or 10. However after seeing that the new flips were used I am pissed that in all likely hood my sub was graded with the 0.5 option. Unlike Greg, I didnt call to ask but would assume that I would have gotten the same response that he did. I will be sending Joe an email today once my system gets up and running here at work. >>



    I think the one thing we have to remember here, is that grading is a separate process from printing the flips and encapsulating the cards. If your cards were out of the grading room prior to 1 Feb, they were not graded on the .5 scale...If you were unlucky enough to have been graded before 1 Feb, yet not encapsulated until after the flip change, you most likely ended up like Greg...

    PSA should have made a concerted effort to complete all PRE-half grade submissions all the way through until they were return shipped before ever beginning the new grading or new flips...They had to know there would be cases such as these if they didn't...The question is, will they make it right? Probably not, but never hurts to ask...

    Jason
    I'm here to question, not to inspire or build up. To live how I want, as I see fit,
    according to my values and my needs. Nothing holds dominion over me, I stand alone as the ruler of my life.
  • jradke4jradke4 Posts: 3,573 ✭✭✭
    i guess unlucky is a good choice of words. as you figured in another thread that PSA8 in a old holder will be worth more than a PSA8 in a new holder as that one was already deemed unworthy of a 8.5. So I guess people in our situtation are really screwed. as we have new holders, therefore deemed not 8.5 worthy, but were never graded with a 8.5 as a possiblity.
    Packers Fan for Life
    Collecting:
    Brett Favre Master Set
    Favre Ticket Stubs
    Favre TD Reciever Autos
    Football HOF Player/etc. Auto Set
    Football HOF Rc's
  • ryaneversoleryaneversole Posts: 359
    Great... I have a 100 something sub order that logged on Jan 8. I'm going to have to deal with both the .5 crap and the stupid new labeling?
    WTB:
    CINCINNATI REDS
    1976 - 1991 - Topps PSA 10
    1983 & 1985 Fleer PSA 10
    1985 Donruss PSA 10
    Blue Ink Signed Topps Cards
    Game-Used Bats/Jerseys
    OPC PSA 10
    MC & OC Cards

    OTHER:
    Eric Davis Anything
    Votto, Willingham, Cantu, Doumit, Gomes
    Baron Davis Game Used Jersey
  • JasP24JasP24 Posts: 4,645 ✭✭✭


    << <i>Great... I have a 100 something sub order that logged on Jan 8. I'm going to have to deal with both the .5 crap and the stupid new labeling? >>



    When it is/was logged means nothing. If the cards passed through the grading room prior to Feb. 1st, then they weren't graded on the .5 scale...Feb. 1st or after and you'll get the .5 scale.

    Regardless, you will get the new slab/flip because whenever they decided to change it, they switched their program seemingly that day to print out the new style flips. Since you don't show the grades as popped, they haven't been slabbed.

    Jason
    I'm here to question, not to inspire or build up. To live how I want, as I see fit,
    according to my values and my needs. Nothing holds dominion over me, I stand alone as the ruler of my life.
  • packCollectorpackCollector Posts: 2,786 ✭✭✭
    considering that less than 1% of cards are getting 1/2 grades anyway, the whole allure of the 1/2 grade will run it's course very quickly and it will be back to the same old judge the card and buy the card not the holder
  • PlanemonkeyPlanemonkey Posts: 543 ✭✭
    I think PSA is outsourcing to India that would explain the mechanical errors and slow turn around times.
  • otwcardsotwcards Posts: 5,291 ✭✭✭


    << <i>I think PSA is outsourcing to India that would explain the mechanical errors and slow turn around times. >>



    Wait, I've got teenagers! And I've read their texts. Maybe PSA SHOULD outsource to India rather than employ some of the Tweens and early 20's folks to handle the data entry!
  • RTBRTB Posts: 56
    Greg, just read your post and I hope you got resolution to this. You should be p*ssed off! This is really outrageous and they should resolve it at the least by giving you a free review whereby you would get likely get some .5s. Of course they could claim that none qualified I suppose. Yuk... What a "new system". It's enough to make you puke! Pure fleecing of loyal customers...
    Completed 12 bb & fb sets during 1956-61 from nickel packs...
  • mmsportscardsmmsportscards Posts: 807 ✭✭


    greg

    Just wondering if anything was resolved.

    matt
  • RTBRTB Posts: 56
    Hey Greg,

    Just curious, were you able to get this situation rectified? If not the dust hasn't settled on these .5 changes...

    RTB
    Completed 12 bb & fb sets during 1956-61 from nickel packs...
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