damaged ebay item, please help
wildjimmy
Posts: 63
quick question for all you ebay people. I bought a fair amount of stuff on ebay and have had fairly no problems. recently i bought a devern hansack sp by the letter card. i got a pretty good buy it now price of 5.99 + 2.95 s/h. i received the item in a an envelope a little thicker than normal but same size as a business envelope with postage of .58 on it. i open the package and the seller put the card in a penny sleeve and taped a piece of white cardboard to the back of the sleeve (for support i guess). after removing tape and penny sleeve the corners are a little damaged and there is an indentation at the top from the tape. nothing super major but i am not happy. i sent the seller a message:
"i received this card today, unfortunately this card was shipped very poorly, no case or top loader and the top of this card and corners now have dmg due to poor shipping. I wanted to let you know as i am considering leaving negative feedback."
i wanted to get my point across but let him know i was not happy, he responds with this:
"I am sorry you feel that way. That card would not fit into a regular top-loader. The decision is yours, but remember what you give is what you receive."
this ticks me off, i did nothing wrong and was hoping to resolve this issue so i sent this
"there are special top loaders made for these type of cards. i am not quite sure why i would deserve a negative feedback as i have done nothing wrong, this card at least could have been shipped in a bubble mailer. I would like to work something out about it but it doesnt appear, you care about the condition or shipping of the card."
he hasnt and probably wont respond, what would you guys do?
thanks in advance (sorry it is so lengthy)
"i received this card today, unfortunately this card was shipped very poorly, no case or top loader and the top of this card and corners now have dmg due to poor shipping. I wanted to let you know as i am considering leaving negative feedback."
i wanted to get my point across but let him know i was not happy, he responds with this:
"I am sorry you feel that way. That card would not fit into a regular top-loader. The decision is yours, but remember what you give is what you receive."
this ticks me off, i did nothing wrong and was hoping to resolve this issue so i sent this
"there are special top loaders made for these type of cards. i am not quite sure why i would deserve a negative feedback as i have done nothing wrong, this card at least could have been shipped in a bubble mailer. I would like to work something out about it but it doesnt appear, you care about the condition or shipping of the card."
he hasnt and probably wont respond, what would you guys do?
thanks in advance (sorry it is so lengthy)
0
Comments
<< <i>quick question for all you ebay people. I bought a fair amount of stuff on ebay and have had fairly no problems. recently i bought a devern hansack sp by the letter card. i got a pretty good buy it now price of 5.99 + 2.95 s/h. i received the item in a an envelope a little thicker than normal but same size as a business envelope with postage of .58 on it. i open the package and the seller put the card in a penny sleeve and taped a piece of white cardboard to the back of the sleeve (for support i guess). after removing tape and penny sleeve the corners are a little damaged and there is an indentation at the top from the tape. nothing super major but i am not happy. i sent the seller a message:
"i received this card today, unfortunately this card was shipped very poorly, no case or top loader and the top of this card and corners now have dmg due to poor shipping. I wanted to let you know as i am considering leaving negative feedback."
i wanted to get my point across but let him know i was not happy, he responds with this:
"I am sorry you feel that way. That card would not fit into a regular top-loader. The decision is yours, but remember what you give is what you receive."
this ticks me off, i did nothing wrong and was hoping to resolve this issue so i sent this
"there are special top loaders made for these type of cards. i am not quite sure why i would deserve a negative feedback as i have done nothing wrong, this card at least could have been shipped in a bubble mailer. I would like to work something out about it but it doesnt appear, you care about the condition or shipping of the card."
he hasnt and probably wont respond, what would you guys do?
thanks in advance (sorry it is so lengthy) >>
I would eat the $10, and chalk it up to forced consciousness expansion.
i have never seen something shipped so poorly.
<< <i>yeah, like i said the amount is not a big deal, principle ticks me off....
i have never seen something shipped so poorly. >>
Then you have either a) not been buying on Ebay very long, or b) have enjoyed a run of luck that would rival the run experienced by Archie Karras.
<< <i>been on ebay since 01, just started buying cards again in early 07, but i sell a bunch and buy a lot of random things... and i would rather be lucky in pack breaks than ebay shipping sometimes. >>
Well, I can certainly relate to the notion of buying a lot of random things, since that's what fills my 'Ebay cart' on any given weekend.
Your mistake was telling the seller you may neg him.
You may have received some sort of refund had you simply asked.
Once you left the threat of leaving a negative you opened yourself up to
retaliation and no remedy.
Steve
Bad buyer he expects proper shipping??
Steve
Of course, he may have said tough anyway, but...
For $6, I wouldn't lose any sleep over it, though.
On the plus side, sellers like him won't be able to utilize that FB extortion thingy come May.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
The only thing this guy should be selling is fries at McDonalds!
If PayPal is in the mix, I would file a dispute/claim.
YOU lost the high-ground with the NEG threat.
A refund request would have had a 50/50 shot
at a favorable outcome; the threat took that
off the table. MANY sellers have been over-extorted
in the past two years, and it just doesn't work
as well as it once did.
IF you have similar problems in the future, simply
ask the seller to do whatever it is that will satisfy
you.
eg: "The item arrived damaged due to poor
packaging. I am returning the damaged item to
you today. Please issue my refund upon receipt
of the damaged item. Thank you."
(Use Delivery Confirmation on all returns.)
BUT, the seller is a scumster. After you get your
refund, I hope you NEG his sorry butt for his poor
shipping practices.
NEGs do no harm to buyers.
/////////////////////////////////////////
It might be worthwhile to consider getting a seperate
account that is used only for buying.
OTOH, if the May scheme goes into effect, sellers will
no longer be able to leave NEGs. Not even for bad buyers.
Next time, read, hesitate, and re-read what your going to send. Then put yourself in the recipients place and ask yourself how you would feel.
A little tact goes a long way in resolving issues.
You did everything you could do as a buyer will still probably get a retaliatory neg.
<< <i>Neg the guy and move on. This is another perfect example of why the new feedback scheme makes so much sense.
You did everything you could do as a buyer will still probably get a retaliatory neg. >>
Exactly. Give the guy the neg he deserves.
Tabe