Need some fast ebay advice please.

mmync

I won an auction on Jan 20th for the following lot, and I made the payment for it yesterday (saturday) with my debit card through payapl. I just received the following e-mail from ebay and need advice on what I should do. I have never seen one of these notices before and the auction that I won doesn't even show up in my ebay under "items you won"


Thanks





The following is a notice from eBay Trust & Safety regarding:

Item Number - 310014413313

Item Title - 1982 Topps Pete Rose Lot..89 cards...Vending..MINT!

Our records show that you were a bidder or buyer of one or more of this seller's items. We recently removed this seller's active listings and suspended the seller's trading privileges. Due to privacy concerns we cannot share further details about this seller.

If the seller asks you to complete this transaction outside of eBay, we strongly recommend that you do not proceed with the transaction. Transactions for items listed on eBay but then completed off of the eBay platform are not covered by buyer protection programs offered by eBay and can be highly indicative of fraud. For more information on Offers to Buy or Sell Outside of eBay, copy and past the following Help Page link into your browser: http://pages.ebay.com/help/policies/rfe-spam-non-ebay-sale.html.

If you have already paid for this item but have not received it, you should take all possible steps to receive reimbursement.

1. If an amicable resolution cannot be reached, the buyer can close their Item Not Received dispute and escalate it to a claim. If the transaction was paid for using PayPal and qualifies for PayPal Buyer Protection the claim will be routed to PayPal for review typically within 30 days. (http://pages.ebay.com/securitycenter/faq/itemnotreceivedprocess.html)
2. Stop payment with your bank if you paid by check.
3. Contact the Security Department of your credit card company to file a chargeback if you paid via credit card.
4. If you paid via Western Union or MoneyGram, contact the company directly (Western Union 800-325-6000 or MoneyGram 800-926-9400). eBay does not protect payments made via Western Union or MoneyGram per our Acceptable Payments Policy (http://pages.ebay.com/help/policies/accepted-payments-policy.html).
5. If you paid with PayPal, eligible transactions will receive coverage up to $200 at no additional cost. However, the majority of transactions may be covered up to $2,000. To file a claim with PayPal, login to your PayPal account and copy and paste the following link into your web browser: http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/protections-buyer-outside. Scroll down to the bottom of the page and click on the File a Claim link. PayPal claims must be filed within 45 days of the close of the listing. It may take at least 30 days to complete the investigation and resolve the dispute.

Please do not respond to this email, as your reply will not be received.

Regards,

eBay Trust & Safety

Leiascards

There are many reasons a seller can go NARU and many of them are not for fraud. You can get NARU'ed for not paying, having an invalid phone number.

If you paid with Paypal, you should be pretty safe. I would file a INR ASAP..

What was the sellers feedback like?

storm888

Make sure the email is NOT a phish.

Then file a claim with PayPal.

Leiascards

The email seems kinda fishy to me as if the seller was NARU the item would still show on Ebay since it was closed.

mmync

He has 100% feedback and his feedback score of 116. You think I should just let it ride?

mmync

The purchase doesn't show up in my ebay anywhere, and when I do a completed listings search for him it shows "0"

mmync

Sellers profile

Leiascards

What is his ID? Something just sounds fishy

Leiascards

I am betting he got NARU'ed for not paying his bill.

mmync

Here is a screen shot.

BobaFett72

no negs.
he must not have paid his bill.

gemmintrarities

Did you try emailing him and asking him what is going on? I had this happen before, and as the one poster said, the seller needed to pay his bill. I would email him before I started worrying.

mmync

ok thanks, i will give that a shot.

mmync

I did not e-mail him, but I just checked my junk mail and this was in it. What do you make of it?



Hi,
I am sorry to bother you all but you have all recently done business with me on Ebay (Thank you) and I wanted to make you aware they have suspended me and I have no idea why. All my bills to them are paid. Their initial suspension email said that I am involved with an unregistered user and as such I am now suspended. First, please all know that every item owed to every one of you is shipped and either delivered already or in transit. This of course does not accoubnt for the auctions which just ended tonight and have now disappeared. I have already emailed Ebay very strenuously and I hope to have this resolved shortly. Theonly thing I an think of is that I bought a 68 cello from "Martinsauctionhouse" who has since been suspended I believe and is contacting me to pay another party on his behalf. Either his ebay or his paypal acct was suspended. I bought the item on Ebay so I am persuing retrieving it. Any way, I sincerely apologize. I have not done anything wrong and nobody out there wikll ever lose money or product with me..
To Mr Koble- your package was shipped priority on Saturday. I am sorry it was delayed a few days but I was unexpectedly away and unable to ship. You should receive it either Monday or Tues.
Thank you to all. Please feel free to email me at cmat89@yahoo.com if you wish.
Sincerely,
Chris Mathews

BobaFett72

keep in touch with him via his regular email; also get a phone numbe you can reach him at just in case.

see how this plays out; wait till he gets reinstated before completing the transaction.

rise2it

Hopefully, your deal works out with the seller.

Unfortunately, expect zero help from eBay/Paypal. Since the listing is now gone, you don't have a leg to stand on.

What will happen after waiting weeks: Paypal will rule in your favor, but since they can't (cough cough) recover the money from the seller, you won't get a refund. However, if the seller is ever stupid enough to fund his account again, they may recover some money for you. (Yeah, right.)

Their 'guarantees' are worthless. (I lost less than $20 bucks, now put everything on a real credit card, and will do a chargeback directly with the cc company if the need should ever arise.)

Here's a copy of the letter I received from them....The last line is PRICELESS !!!

Dear (My Name)

After careful review, we have concluded our investigation of the Buyer
Complaint described below.

We have decided in your favor, however, we were unable to recover any
funds
from the seller's account. As stated in the PayPal User Agreement,
recovery
of funds associated with a Buyer Complaint cannot be guaranteed.

Please know that we will make our best effort to recover the funds in
question if they become available in the seller's account in the future
and
will take appropriate action against the seller. Such action may
include
issuing a warning, a temporary restriction, or terminating the account.
Keep in mind that PayPal uses a number of factors to determine when to
take
action, including member complaints. Due to privacy laws, we cannot
discuss
the details of any action taken. We hope you understand our policy and
that
it assures you that you are safe using PayPal.

mmync

<< <i>keep in touch with him via his regular email; also get a phone numbe you can reach him at just in case.

see how this plays out; wait till he gets reinstated before completing the transaction. >>




I completed the transaction on saturday and then got the email from ebay on sunday.

OAKESY25

I think you will be ok... I had the same thing happen to me and ended up becoming friends with the seller..
and getting great deals in the future for having some faith...