psa must be swamped
OAKESY25
Posts: 4,726 ✭✭✭
usually they log my subs as soon as they get it.. the last 2 have been slow to show up
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/s/ JackWESQ
I sent in a order on the 17th.. signed for on the 20th.. but not logged til the 3rd.. but grades popped on 6th day..
on a 5 day... so it seems once it is logged it goes ok.. 17 days... something seems way wrong
Hopefully I'll see them before spring training starts in late Feb.
My last c.c. special sub. in Nov. took about 17 days to get graded.
I'm hoping I get the same fast service on this one.
<< <i>good customer relations and PSA isn't that an oxymoron? If they start dragging their feet due to not having the guarantee they will soon see their market share slipping. >>
You would hope so.....but there are so many collectors that use PSA for Set registries or to make money via Ebay that I doubt they will see a significant decline in business.
I had 2 orders I sent in just before Christmas. First order arrived 12/18, checked in 12/21. No grades yet, didn't expect there would be. (Dec Special)
Second order arrived 12/26, emailed on 1/4 about status, no reply from customer service. Finally on 1/7 the order was checked in. Still no email from customer service about it, I guess checking it in was good enough. (renewal vouchers)
I believe they need more graders and are unable to find them. So yes, I believe they are swamped. Is that my problem? Do I keep paying fee increases and insurance/shipping increases every year? yes I do and I expect them to keep up as well.
My last 7 or 8 subs have taken an unusal amount of time to check in as well. I mark every side of the package with the service level in a contrasting marker. I used to get checked in same day, or next day. I have waited as long as 20 days this past year. I had a 45 day sub, hand delivered to them, take exactly 90 days (weekends inclued) to get back to me from the day I dropped it off. March 19 to June 19.
My eBay Store
BigCrumbs! I made over $250 last year!
Sub 1:
Date Received: 12/11/2007
Date of Grades Posted: No Date Specified
Sub 2:
Date Received: 01/02/2008
Date of Grades Posted: 01/15/2008
WTB: 2001 Leaf Rookies & Stars Longevity: Ryan Jensen #/25
Date Received: 01/04/2008
Date of Grades Posted: 01/09/2008
Date Shipped: 01/09/2008
I can never figure out the Rhyme or Reason, Two subs, mailed in the same box, First logged in one day, the second logged in the next day. Second logged in already have Grades, been a week since, first logged in still no grades.
Neil
PSA Order Status for Submission # 4646481
LINE # CERT # CARD CARD CO. CARD # CARD NAME VARIETY GRADE
1 04190749 1953 WHO-Z-AT STAR? 55 GREER GARSON N/A 6
2 04190750 1953 WHO-Z-AT STAR? 37 GENE KELLY N/A 7
3 04190751 1953 WHO-Z-AT STAR? 21 JANE POWELL N/A 7
4 04190752 1953 WHO-Z-AT STAR? 18 KATY JURADO N/A 7
5 04190753 1953 WHO-Z-AT STAR? 12 RUTH HUSSEY N/A 7
6 04190754 1953 WHO-Z-AT STAR? 6 ROY BARCROFT N/A 6
Date Received: 12/27/2007
Date of Grades Posted: 01/09/2008
Date Shipped: 01/10/2008
PSA Order Status for Submission # 4646480
Date Received: 12/28/2007
Date of Grades Posted: No Date Specified
Date Shipped: No Date Specified