What's the Longest You've Gone Without...

vintagetoppsguy

Seeing any poppage???

50 businees days as of today - and yes that INCLUDES the Nationals!!! Who says the Nationals do not count as business days??? Bull$hit! This is just an excuse to cover their own inadequacies. Where they open during those days? Yes. Did they conduct business during those days? Yes. Then those are business days!

Let's say all their graders call in sick tomorrow. Is that just not supposed to count as a business day? My membership expired last month and I have decided that I am not renewing it until they get their customer service issues worked out. The flier they sent me offering $10 off the renewal price doesn't work for me. Keep the flier - I'd rather pay them $20 more and get better service.

What really pi$$es me off and what PSA will not address is, WHY DON'T YOU OFFER FIRST IN / FIRST OUT SERVICE??? I don't expect to jump ahead of anybody else and don't mind waiting my turn even it takes 90 business days. But what bothers me is when I see other people’s grades pop that were logged in after mine. They just can't explain that and won't address the problem - yeah, keep avoiding the issue and it will go away (ha) - just like your customers.

Goot

I'm wayyy too young but I would recommend Viagra, I heard it works wonders.

vintagetoppsguy

<< <i>I'm wayyy too young but I would recommend Viagra, I heard it works wonders. >>



Now that was funny!

Goot

I'm a 16 year old kid, I couldn't resist!

WeekendHacker

Vintage,

I hear ya man. PSA has enough members that it is MHO that you will be only penalizing yourself. Unless there is a mass non renewal population, PSA will never change. Joe, are you reading this? Carol, where are ya? He puts up a very compelling argument, I hope you are listening and maybe consider taking action before that population of non renewals grows.

WarHoundR69

I mailed my sub to PSA on 6/28, it was logged in on 7/12 - still no results. Hopefully I'll have them graded by Christmas.

Mayimbe

I emailed them to make sure my order was not stuck on a bad shelf. I emailed them late monday and got a reply very quick. I was happy with this response

Hello B,



Thank you for contacting PSA Customer Service. Submission # 4596737 was entered into the system on 7/7/07 under the Marketing Special. The turnaround time for this service varies with demand. Your order is currently on its 51st business day. Further process is pending.



If you have any further questions please call Customer Service at 1-800-325-1121 or email us.



Thank you,



Ernesto Carrillo



Customer Accounts Specialist

Collectors Universe, Inc.

PO Box 6280

Newport Beach, CA 92658

Fax: 949-833-0600

Email: ercarrillo@collectors.com

kimo75

53 days and counting.

PSA Blows

RonBurgundy

This is by far the longest I have waited, and I am frustrated too but I have my own internal clock I am operating by. Once that clock hits midnight, then I'll start calling and complaining. I'm not close to that yet but I never thought when I sent these in June that I'd be posting on 9/19 about not having my cards back.

C'mon PSA, git er done!



Thanks,

Ron

mtcards

Even though I do not submit to PSA, for the same reasons mentioned above. I find it interesting that Carol (whoever that is) can come on here, read posts, lock threads, but not respond to these issues.

Unfortunately, most businesses do this once they get too big. They forget the reasons they became big in the first place, but just like ebay, unless someone comes up with plan "B", there will be no changes and until then, I will not renew my membership that I gave up 3 years ago.

RipublicaninMass

I will not renew my membership that I gave up 3 years ago.

now if just evreyone would do that!!!...
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......mine would get done quicker