Psa entry order timeframe

I sent 2 orders to Psa in the same box that were received on September 5th. One of the orders is showing up in the system the other is not, is that normal? One of the submissions is a Tall-Boy special and the other was the $13.00 Psa Set Registry Special. Does one of them take longer to appear in the system? Please advise.
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Just ask for customer service, they can find it and you can get the problem solved usually over the phone.