What is the best way to contact Topps?

Leiascards

I bought a couple of retail boxes of Topps Chrome today all the Blue refractors I pulled are damaged on the lower left corner. I pulled a Peterson, Quinn and Peyton Manning of these so I am hoping Topps will replace them.

bishop

They have a web site ..www.topps.com

BunchOBull

Just hold on to the receipt of purchase and every empty package from the box. They have a customer service email. They'll get back to you within 24 hours typically.

Support@etopps.com

Ross

jradke4

i have called topps numerous times about redemptions and have emailed them and they have never gotten back to me. so good luck from my point of view.

BunchOBull

While I've never had an issue with any company's customer service getting back to me, just in case, this is a copy and paste of the last email with instructions I received from Topps to replace a couple of missing cards.

------------------------------------------

Thank you for reporting this possible packaging error to the etopps Customer Support team.

If you feel you did not receive the cards you were promised in this pack, please send 1) a letter of explanation, (2) copy of receipt from the store in which you purchased the cards, (3) pack wrappers and (4) proof of purchase (UPC code found on the bottom of the box) sent to the following address:

The Topps Co.

401 York Ave.

Duryea, PA, 18642

Att: Consumer Relations

We will then review your issue and begin taking steps toward rectifying it. We hope this information is helpful to you. As always, please do not hesitate to contact our Customer Service team (By phone: 866-374-8266, or by Email:support@etopps.com) if you ever have any other questions, comments or suggestions. A customer service representative will be available to assist you between the hours of 9:00am - 4:30pm (EST), Monday through Friday.

Thank you once again for taking the time to write. We appreciate your interest in Topps and hope you continue to enjoy our products.

Sincerely,

Customer Service team

---------------------------------------------------

Hope this helps.

Ross

Leiascards

I emailed them will see what they say about the damaged cards issue. 7 of the 8 refractors had the same damage and were the only cards in both boxes damaged this way, so it has to be a factory issue. if they do nothing then these cards could become PSA monsters.

rube26105

there sould be a # on the back of the packs too,ive used that before 1-888--GO-TOPPS- is on back of A&G, im sure thats the same for all of them
Randy

bishop

Sign the letter Michael Eisner and see if that helps

Leiascards

Just heard back from them, that was fast..

They want to know what cards were damaged and a description of the damage. They said they have had problems from thses cards when they were put in packs and are trying to replace all the damaged cards.

rube26105

wow leia ,that was fast lol!
randy

jradke4

So on the 10th I sent Topps an email to the address on this thread about a redemption card from last years finest football that I am still waiting on.

I got this canned response.

Thank you for taking the time to write. We will respond to your request as soon as possible.

Our Customer Service hours are 8:30am-4:30pm (ET), Monday through Friday.

If you require immediate assistance, please feel free to contact us by phone (toll free) at 1-800-489-9149 during our regular business hours.

Well its 9 days later. They must either have only one person that can look into this or they have so many complaints that they are swamped.

PasadenaMudSlide

Not sure, but I contacted herpes in college.