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Hypothetical question

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  • nightcrawlernightcrawler Posts: 5,110 ✭✭
    Take the customer out back and fix his problem, then demand the customer compensate you for your trouble.
  • rube26105rube26105 Posts: 10,225 ✭✭
    stupid double post lagging on me!
    randy
  • vintagetoppsguyvintagetoppsguy Posts: 871
    I know it was a hypothetical question, but it is little vague. However, I voted for number 2. Mistakes are going to happen in life and the business should take care of them. However, I believe in most cases that the customer is owed no compensation if it was an honest mistake. I also believe that there are exceptions to this, especially when what is being purchased is time sensitive. For example, you have a refinery that produces gas and you are not able to produce because you have a broken valve so you buy the valve that you need from my company. I send you the wrong valve even though you gave me all the exact specifications. Should I compensate you in that situation? In my opinion, YES!


    However, if businesses are going to compensate customers for their mistakes, shouldn't it work both ways? If I am a business owner and I sell you something, but you mail the check to the wrong address and it gets returned back to you and you mail it out again and by this time it's been 2-3 weeks befoe I finally get it, do you as the customer owe me anything more since I had to wait on my money?



  • rube26105rube26105 Posts: 10,225 ✭✭
    in my line of biz on ebay, i just sendem another one to shut em up if its something i have a ton of, different concept with old cards though
  • EstilEstil Posts: 7,225 ✭✭✭✭✭
    #2 at minimum. The key words in the question are "you (the business) made the mistake in the customer's order". If you are the one who made the mistake, why should the customer be punished for it?
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  • jimq112jimq112 Posts: 3,511 ✭✭✭
    I bought an sgc 92 card from will hays, they shipped me an sgc88 of the same card. I ended up with a few gfy's and enough hassle to never deal with them again.

    If they had sent me the 92 card I would probably spend $75-100 a month on their auctions, like I used to. Instead I spend $0 with them and spend those few dollars elsewhere.

    Bottom line, everybody makes mistakes so admit the mistake, fix the problem, and move on. If you admit and fix the buyer shouldn't need compensated if he is a reasonable buyer.
    image
  • nearmintnearmint Posts: 1,111 ✭✭✭
    Here's why I ask: This morning I mailed 5 mislabeled cards back to a certain grading company for correction, and it annoyed me that I had to pay for the postage to get their mistakes fixed. If it were my grading company, I would reimburse the customer for postage and throw in a voucher to get another card or two graded.

    So far 20 of 22 people who answered would not make their customer bear any cost for a mistake by their company. I'm impressed!
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  • mtcardsmtcards Posts: 3,340 ✭✭✭
    I own an awards business, so each business is probably a different situation as it pertains to each situation.

    If it is my mistake, I do what I can to fix it at absolutley NO COST to the customer. I would not expect to have to pay more money for something even if I was told I would get a refund at a later date. If it's a good customer, I would actually go the extra mile for them. I had a customer one time that had to make a special trip to my store to pick up an item that I had left off when he picked his merchandise up ( A 50 mile drive...each way). I bought him a $25 gift card for the local O'Charleys for his trouble, It was a $5000 order, so it was worth it. I may not have done the same on a smaller order, but would have still never made them lose any money over my mistake.
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  • CaptGenoCaptGeno Posts: 23
    Some years ago I had to buy a suit to wear to a friends wedding out of state. I was irresponsible and waited until the last minute to buy it. The trousers had to be hemmed and the coat altered a bit. The clerk assured me that it would be ready the next day for me to pick up as I was flying out the day after. The alterations person called in sick the next day and when I came to pick up my suit, it wasn't ready. I explained that I was flying out the next morning very early and had to have the suit to wear to a wedding which was only 4 days away now and in another state. The manager asked me for the address where I would be staying while out of town and assured me that he would get it there in time. I had no other choice. I flew out the next morning as planned, arrived at my destination and went out that night with my buddies to celebrate. The next morning, early, the person with whom I was staying knocked on my door and handed me a FedEx box. It contained my suit, and a very nice shirt in my size (I bought the less expensive one) and 3 very nice ties to match along with a letter of apology from the manager. I have never shopped anywhere else when buying clothes and that has been many years ago. Questions?
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  • CDsNutsCDsNuts Posts: 10,092 ✭
    nearmint- I totally agree and have never understood why the customer has to pay for PSA's mistake. I have 4 mislabeled cards that I refuse to pay another $3 each just so they have the right set name on the flip- I already paid $6 each to have them graded. We live in a world where if you f**k up, you should pay the consquences. Not sure why anybody would feel they wouldn't have to.

    Lee
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